Our expert casino review team has carefully analysed Gioo Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Gioo Casino has an Above average Safety Index of 7.4, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Proceed with reading our Gioo Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of Gioo Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Gioo Casino, we read and assessed Terms and Conditions of Gioo Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Gioo Casino appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Gioo Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Gioo Casino has achieved a Safety Index of 7.4, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: To the best of our knowledge, Gioo Casino is associated with 15 other online casinos. The Safety Index of Gioo Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of Gioo Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Gioo Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Gioo Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,122 black points in total, out of which 9,122 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Gioo Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 10 reviews, but have only received 8 player reviews of Gioo Casino so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Gioo Casino
Gioo Casino is in the ownership of N1 Interactive Ltd and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Gioo Casino holds a gambling license in Malta issued by Malta Gaming Authority.
Withdrawal limits, win limits, and payment method options
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 10,000 per week
EUR 30,000 per month
USD 5,000 per day
USD 10,000 per week
USD 30,000 per month
CAD 7,500 per day
CAD 15,000 per week
CAD 45,000 per month
INR 425,000 per day
INR 850,000 per week
INR 2,550,000 per month
JPY 600,000 per day
JPY 1,200,000 per week
JPY 3,600,000 per month
NZD 7,500 per day
NZD 15,000 per week
NZD 45,000 per month
ZAR 75,000 per day
ZAR 150,000 per week
ZAR 450,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Gioo Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
German
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Gioo Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Gioo Casino as good.
Slots and casino games at Gioo Casino
Gioo Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games.
The casino's game library includes titles from 98 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Push Gaming, Eyecon, BGaming, Endorphina, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, Rabcat, 1X2 Network, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, Genesis Gaming, Relax Gaming, Bullshark Games, PearFiction Studios, Fantasma Games, Old Skool Studios, Half Pixel Studios, Boomerang Studios, All For One Studios (ALL41), Northern Lights Gaming, Triple Edge Studios, Amusnet, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Neon Valley Studios, Max Win Gaming, Pulse 8 Studios, Peter & Sons, Aurum Signature Studios, Games Global, Golden Rock Studios, Stormcraft Studios, 4ThePlayer, Prospect Gaming, Swintt, Win Fast, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Ad Lunam, Skillzzgaming, GONG Gaming Technologies, Fortune Factory Studios, Spribe, Gamomat, Arcadem, CandleBets, TrueLab Games, Spearhead Studios, Foxium, Buck Stakes Entertainment, SlotMill, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Games Inc., Switch Studios, Gamevy, SpinPlay Games, Retro Gaming, Neko Games, Gold Coin Studios, Golden Hero, Apparat Gaming, Just For The Win, EGT Digital, Games Lab, Silverback Gaming, Snowborn Games, Electric Elephant, Hacksaw Gaming, Print Studios.
Gioo Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
At present, there are 8 bonuses from Gioo Casino in our database, including:
100% up to $200 and 100 extra spins
100% up to C$300 and 100 extra spins
75% up to $300 and 100 extra spins
75% up to C$500 and 75 extra spins
50% up to C$700 and 50 extra spins
50% up to C$1,000 and 50 extra spins
50% up to $500 and 50 extra spins
75% up to C$500 and 75 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Read more
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Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(2)
All website languages
EnglishGerman
English customer support
All languages
(3)
All customer support languages
EnglishGermanRussian
English live chat
All languages
(3)
All livechat languages
EnglishGermanRussian
Game providers
Show all
(98)
Game providers (98)
Positives
Wide variety of live dealer games
Above average withdrawal limit
24/7 Customer support
Multiple currencies in one account
Huge selection of game providers
Negatives
Skrill and Neteller depositors cannot claim welcome bonus
This is a place to share experience with Gioo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I can't really write anything negative about the online casino.
The payout is incredibly fast, is already in the account the next day.
The only negative thing is that you can only pay out the amount from €500 (bank transfer) & you have to play the deposited amount x3. But since I've been pretty lucky so far, it hasn't been a problem.
Ich kann nichts wirklich negatives über das onlineCasino schreiben.
Die Auszahlung erfolgt unglaublich schnell, ist bereits am nächsten Tag am Konto.
Das einzig negative ist, dass man sich erst ab 500€ den Betrag auszahlen kann (Banktransfer) & man den eingezahlten Betrag x3 spielen muss. Da ich bis dato aber ziemliches Glück hatte, war es kein Problem.
Gioo Casino
Dear stefanie Sarah,
Thank you for your feedback!
We are delighted that you enjoyed your time with us. It is our pleasure to provide only the best experience for our players and we do our best to deliver it. Also, please note that bank wire withdrawal limits are set by the payment provider and the wagering requirement is a necessary precaution to avoid possible fraud or money laundering.
Thank you again for choosing our casino!
With kind regards Gioo Casino Team
Sehr geehrte stefanieSarah,
Vielen Dank für Ihre Rückmeldung!
Wir freuen uns, dass Sie Ihre Zeit bei uns genossen haben. Es ist uns eine Freude, unseren Spielern nur das beste Erlebnis zu bieten, und wir tun unser Bestes, um es zu liefern. Wir weisen außerdem darauf hin, dass das Auszahlungslimit per Banküberweisung auf Seiten des Zahlungsanbieters festgelegt wird und es sich bei den Einsatzanforderungen um eine notwendige Vorsichtsmaßnahme handelt, um möglichen Betrug oder Geldwäsche auszuschließen.
Nochmals vielen Dank, dass Sie sich für unser Casino entschieden haben!
Not possible, deposit bonus would not be activated. Couldn't book the money back, only wagered 3 times. support bad. Not replying to emails. I wouldn't pay anything there.
Geht gar nicht, Einzahlbonus würde nicht aktiviert. Konnte das Geld nicht zurück buchen, erst 3 Mal umsetzten. Support schlecht. Antworten nicht auf E-Mails. Ich würde da nichts einzahlen.
Large game selection
Große Spielauswahl
Support difficult to reach
Support schlecht erreichbar
Bonus would not activate
Bonus würde nicht aktiviert
Not a bit of goodwill
Kein bisschen Kulanz
hands off
Finger weg
Not replying to emails
Antworten nicht auf E-Mails
Gioo Casino
Dear DamianSt,
Thanks for your review!
We welcome feedback from our players, but would like to clarify a few points about your review.
As per our terms and conditions, every deposit must be wagered three times, which means you must have completed your deposit before you can request a withdrawal.
As for the bonus issue, the bonus could not be activated automatically if the player does not enter the relevant bonus code. However, if you are having trouble collecting the bonus, you can always contact our support team via live chat or email. We are there for you around the clock and will be happy to help you!
Kind regards Gioo Casino Team
Sehr geehrter DamianSt,
Vielen Dank für Ihre Bewertung!
Wir freuen uns über Feedback von unseren Spielern, möchten jedoch einige Punkte Ihrer Bewertung klären.
Gemäß unseren Allgemeinen Geschäftsbedingungen muss jede Einzahlung dreimal umgesetzt werden, was bedeutet, dass Sie Ihre Einzahlung abgeschlossen haben müssen, bevor Sie eine Auszahlung beantragen können.
Was die Bonusausgabe betrifft, konnte der Bonus nicht automatisch aktiviert werden, wenn der Spieler den entsprechenden Bonuscode nicht eingibt. Wenn Sie jedoch Probleme haben, den Bonus zu erhalten, können Sie sich jederzeit per Live-Chat oder E-Mail an unser Support-Team wenden. Wir sind rund um die Uhr für Sie da und helfen Ihnen gerne weiter!
This casino ask for your salary documents to verify when you make a withdraw. This is not okay! Dear Marcel,
We are contacting you regarding your previous request.
In order to proceed with your account verification, we kindly ask you to upload the following documents to "My Account"> "Profile"> "Verification": - payslips and an account statement of the bank account you receive your salary to for the last 3 to 6 months, preferably 6 months.
Thank you for understanding!
games are okay
bonus is okay
game experience
deposits methodes
don,t pay out
not nice support
department
verify problems
Gioo Casino
Dear MarcelDD,
Thank you for your review!
We are glad you liked our variety of games, payment methods, bonuses and overall gaming experience, as the customer satisfaction is what drives us to move forward. However, we would like to clear some points of your review. According to our Terms & Conditions, all players need to pass the KYC procedure before the withdrawal. We are also obliged by our license to request necessary documents for the anti-fraud investigations to detect and prevent any possible fraud or money laundering.
If you are experiencing any difficulties or have any additional questions, contact our support team, we are available round the clock!
Received spam shortly after signing up saying I'd won 225 freegans, the link goes straight to the casino but no spins available. According to support, the mail is not from them, but my name + e-mail account etc. are 100% correct and scammers do not send me to the original page! I then wanted to close my account and I HAD to give a reason! Find support unprofessional and do not recommend signing up there because either they are kidding people or their servers are very very poorly secured. Don't understand the good rating from Casino Guru! Edith on the answer: when I say that I want to close my account because that happened, the answer comes as why I want to close it. If you use common sense, this question is superfluous! And again I got it that way I addressed myself with my real name and directed me to your site with alleged free spins, etc., that's either you wanted me to log in and deposit or you sold your data to the dumbest people in the world, they can answer that save yourselves, as if I didn't know how your world works,
Kurz nach Anmeldung Spam bekommen in der ich angeblich 225 freeganes gewonnen hab , der Link führt direkt in das Casino aber keine spins verfügbar. Laut Support ist die Mail nicht von ihnen aber mein Name + E-Mail Konto usw stimmen zu 100 % und Betrüger schicken mich nicht auf die Originalseite ! Ich wollte dann mein Konto schließen und MUSSTE einen Grund angeben ! Finde Support unprofessionell und empfehle nicht dort sich anzumelden , denn entweder verarschen sie die Leute oder ihre Server sind sehr sehr schlecht gesichert. Verstehe die gute Bewertung von Casino Guru nicht ! Edith zu der antwort: wenn ich sage das ich mein Konto schließen will weil das passiert ist kommt als Antwort warum ich schließen will . Gesunder Menschenverstand wenn man den benutzt erübrigt sich diese Frage ! Und nochmal ich hab so bekommen dieichit richtigem Namen angesprochen hat und mich auf eure Seite geleitet hat mit angeblichen freispielen usw , das ist entweder von euch so gewollt damit ich mich einloggen und einzahle oder ihr verkauftejne Daten an die dümmsten Leute der Welt , solche antworten könnt ihr euch sparen, als ob ich nicht wusste wie eure Welt funktioniert ,
Great game selection
Tolle Spielauswahl
Not trusting
Nicht vertrauensvoll
Support not necessarily professional
Support nicht unbedingt professionell
Gioo Casino
Dear KingOfJungle,
Thank you for your feedback!
We welcome feedback from our players, but would like to clarify a few points in your review.
Nowadays on the Internet there are many fake advertisements inviting people to various projects, including casinos. Unfortunately, it is impossible to track all scammers, so we ask that you only trust official sources. The only verified information is listed on our website or received from our official email address. In addition, providing a reason during account closure is strictly regulated by our license. Also, we are constantly improving our support service to keep up with industry standards.
Nevertheless, we would like to thank you again for your review. Any other questions, please feel free to contact us, we work 24/7!
Kind regards Gioo Casino Team
Sehr geehrte/r KingOfJungle,
Vielen Dank für Ihre Rückmeldung!
Wir freuen uns über Feedback von unseren Spielern, möchten jedoch einige Punkte in Ihrer Bewertung klären.
Heutzutage gibt es im Internet viele falsche Werbungen, die die Menschen zu verschiedenen Projekten, einschließlich Casinos, einladen. Leider ist es unmöglich, alle Betrüger zu verfolgen, daher bitten wir Sie, nur offiziellen Quellen zu vertrauen. Die einzigen verifizierten Informationen sind auf unserer Website aufgeführt oder wurden von unserer offiziellen E-Mail-Adresse erhalten. Darüber hinaus ist die Angabe eines Grundes während der Kontoschließung durch unsere Lizenz streng geregelt. Außerdem verbessern wir ständig unseren Support-Service, um mit den Industriestandards Schritt zu halten.
Trotzdem möchten wir uns noch einmal für Ihre Bewertung bedanken. Bei weiteren Fragen können Sie sich gerne an uns wenden, wir arbeiten rund um die Uhr!
Another great casino to play when you have the time. It's a great site to visit especially when it's your first time too. My only knack on it is that there aren't a lot of payment optons to try which makes it difficult to recommend, but when talking about the games alone, I'd say it's pretty good! I just think the games are the central part of any casino platform, and they knocked it out of the park with this one.
Gioo Casino
Dear Y_DongYan_0088,
Thank you for your feedback.
It's a pleasure to hear that you've enjoyed your time in our casino. We are glad to know that you like our game choices, as the large variety of games and their quality are one of our top priorities. Unfortunately, payment providers availability does not depend as much on the casino as on the payment provider.
Thank you once again for your review! May good luck be on your side!
Best regards, Gioo Casino Team
Safety Index explained
Safety Index of Gioo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Gioo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.4/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Unfortunately, to comply with local regulations, we cannot display the review of this casino to you. However, you can choose from the best available online casinos below.
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