Skycrown Casino - Player’s struggling to complete account verification.

Hi ,

I played wit skycrown casino , deposit with my overseas deposit credit card ( so at the back my MC number was used … they ask to pay out all verification. Until I wanted pay out … suddenly the back of my card was not enough ( everything they accepted.. so I can show you attempting to cash 88.000 Rand ( now they wanted to have a letter from the bank . Stupid me! I played again … end zero … but they have a 10 % cash back… they say that live casino ( roulette is not ik there system . So me stupid played again. Lost lost lost( my fault ) they gave me spins … you literally never win . I wanted to cash out 5 times … they rejected… I can show .

so my guest ( they don’t even cooperating) lost everything… yes if I had a bank letter….

be careful

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were not able to provide the required document? Could you please clarify how much money is currently in your casino account? Do I understand correctly that you lost all your winnings?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there ,

balance came from 112.000 Rand to 89.000 Rand towards zero . I can show you all the conversations about verification. And on top they don’t want to do the cash out … funny thing they do it on Wednesday ( the day I lost again everything, but for verification I tried to with 5 times . Got the whole conversation about debit or credit card . They refused . Sent them everything bankstatements, paspoort , letter branche code … but they wanted a good picture of my credit card . Problem was it’s used so the letters where a bit gone .. you could still see the letter and that’s my card . Now they refuse to say ime not entitled to have cash back ( because of the playing table is not live ? I play live roulette. I saw simelar stories on review , more then happy to show my screenshots and conversation

So this means … I lost more then 100.000 Rand I need to wait till next Wednesday?

if I play live roulette then this should be on my account next week ?

They contacted me … I have to reopen my account to get my 10% cash back without wager next Wednesday. Do I reopened my account.

let see about the cash back …. Then we still have the issue the card

They just locked me out of the casino .

most proberly about the cash back next week

So because of the fact I lost so much , they skipped me to Reply and open my account.

Morning ,

the casino is out of the air suddenly.

the emails to support are coming back unfortunately

Morning ,

I tried it with a other email .. site is on line .. but emails are coming back so you can’t contact support to reopen my account for the cashback .

its very fishy …. Hope you guys can mean something… because the cashback is from 2-7 march so for me means a lot . Already had problems with the verification.

Thank you for your reply, Beast777. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Could you please advise if you had any real money left in your casino account before you got blocked?

Hi ,

understand ime the one who is responsible. My money is now the cash back on the total amount . They promised me that if open my account , the cash back real money should be in place next Wednesday. Now I see the casino is still on line … I sent them yesterday a mail about reopen my account. I really think it’s strange when you see my screenshots etc and statements I would have 80.000 … now I just want to figure out about my cashback … so zero balance but the cash back is real money what’s coming in . So I refuse that to skip also . You must understand, saw some similar stories on review also . So not sure if ime blocked the emails to support are coming back . But also with a other email from my partner just to check . It’s unbelievable that they refused to pay out with all the evidence . They must understand the difference between a debit or credit card . On the statements it’s showed only the last 4 digits from the card I deposit with , sent bankstatements, even more proof from the bank . So maybe you can assist with the cashback because that will be over €500 because I played innbetween 2-7 march over €6000 .

E-mails are keep coming back …. My thought is that they blocked me for emails because of the fact they need to do the cashout next Wednesday.

Please Guru advise in this matter ?

At least the come back … I want to know how much the cash back is ? Abd some other details .

kimd regards .

First positive thing the account has been reopened, now let’s see what Wednesday gonne bring us .

kind regards , Dave

there we go again , my bank statements only give the statements with last 4 digits , I replaced my debit card and removed old one … the new one I could make a prober photo .. but old one is gone now … on that one I played and lost … so for the cash back that one should also be used . I feel this coming up . My bank only gives different statements if you are holding a real credit card . Not with a debit card

new card but same account

old card … they refuse to accept this …

I can also sent you my bank statements that I did all the deposits with first card last 4 digits 7018 but same account number and last deposits with last digits 1770 .. now my cash back will be over these two they keep asking for statements will full numbers …. Those statements you will only get with a real credit card and not a debit card here in South Africa

they approved my new replaced card …. I wonder what they are going to do with my cash out on Wednesday. But we are having progress

as I told …. They keep changing there story .. I play live casino roulette

and I only play live dealer games ( even with my nickname ) I look up . S

there answer couple days ago

can you guys please advise me …. They know I lost a lot …..

as far I can see I played live casino … roulette

Hi Kristina ,

they finally came back with this. I wonder if I ever see my cash back , just called my bank . They won’t give statements on debit cards with full credit number . That’s only when you have a credit card with credit . I sent this information also towards him . Unbelievable how difficult this is . Just received a message ime fully verification now … let’s see Wednesday if they keep there promise about cash back 10% also … then we can say this is solved . Unfortunately it costed me more 112.000 Rand to get this far

I asked how much I lost on my account ?

because if the fact I only can see the last 50 transactions

They don’t want to give answer to the fact how much I lost on live roulette.

guru can you please give a answer about the situation?

kind regards , Dave

lets see if they keep there promises?

Dear Casino GuRU , dear Kristina ,

after posting the whole process you can’t say things are going smooth ? I’me waiting for you’re feedback on all my information.

thanks , kind regards

Guru ,

can you please give you’re opinion?

no

clue why ?

Now they won’t do a pay back 10% on Wednesday

spent so much at this casino . Not even a friendly word .. let’s see if I get my 10% cash back …. Guess not …

Hi Kristina,

today it’s Wednesday… before 18.00 the cash back need to be payed out . They have sent me a pdf with my gamble history, And that shows that I played live roulette and some slots. The live roulette I played the most and lost . I will let you know how today is going to be Abd if they keep there promise. My frustration is the fact that nobody at the casino take the responsibility to say , either sorry …. Meanwhile you get so many different answers as shown above the information I gave you . This would never happend if they didn’t reject my withdraw and explaining the difference between a debit card and credit card . If they solve the problem I will also put it on here . But so far nobody from the casino gave there opinion here on GURU , maybe they read it ! . It’s not like bullying a casino …. Yes I lost the money myself … but the aftercare abd screenshots and many emails later we are still on a level that today I wonder the right amount of cash back . And then we take it from there .

kind regards , Dave

They kept there promise …money from cash back 10.000 about Rand is on my account , I did a withdraw now … now my account is fully updated and verification is ok .. let’s see if everything going well . But yeah they promised they kept there promise

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hi there ,

I will thanks …..

Unfortunately stories continue, last week I had a cash back of 10.100 I lost before … next day money was there . Good you think ( even able to withdraw wat I didn’t . I played And went up etc but finally zero ( this was cash back real money on Wednesday. Now I told them can’t wait till tomorrow. For my cash back ( because I played with cash back withou a wager . Now they give me 40 spins ; this doesn’t sound right ( because how was it possible to withdraw even when it’s cash back cash money … so the drama starts all over again .

So cash back is cash you can play it withdraw ( cash back ) but if you loose it again suddenly it’s bonus money ?

please assist me in this one

kind regards

I apologize, but I don't understand what happened at all. We were supposed to help you receive your cashback, which you received and then lost (if I understand correctly). How should we help now?

Again … Cashback was fine .. I received it and played it…. But ever Wednesday they have a cash back … so I played my cash back last week ! But they say it was not cash but bonus cash ( so you won’t get a cash back today … while I played my old cash completely … if you play cash that you receive Abd you played it … then it’s the same. It was not a bonus it was cash money .now suddenly it was a bonus … so because it’s again a large amount they suddenly say it’s bonus money .

I am sorry, but what you probably don't understand is that it is not the same as the real money you deposit. Cashback is still a bonus even if it goes to your real money balance without wagering requirements. You cannot expect to receive cashback for playing with the previous cashback. That is not how it works. You cannot basically play for free forever by receiving new cashback every week without making a single deposit and keep asking us to help you with it.

The first issue of this complaint - verification, was resolved. We kept your complaint open until you received the cashback you were eligible for and then you lost it. Unfortunately, there is nothing more that we can do for you at this point.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.