The player from Switzerland had been waiting for a withdrawal of 311fr since 25/04/2024, despite having successfully made three previous withdrawals. The casino's only response via online chat had been requests for patience. After the player explained his concern, he confirmed that he had received his winnings after 11-12 days since his withdrawal request. We then marked the complaint as 'resolved'.
CrownPlay Casino - Player's withdrawal has been delayed.
Amount: 311 CHF
CrownPlay Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Good morning. I've been experiencing some issues after making a withdrawal of 311fr on 25/04/2024. I reach out to them every day using their online chat, but all they keep telling me is that I have to wait and be patient. Several days have passed and still there is no news on my withdrawal process. I'm beyond desperate at this point... I should also mention that I have already made 3 withdrawals from this casino, but now I don't understand why they are doing this... Can you kindly assist me? I am desperate and I do not know what else to do.
Automatic translation:
Public
Public
6 months ago
Dear Dome9999,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
6 months ago
Translation
Good morning administrator... I wanted to point out that with the CROWNPLAY casino I have already made 3 withdrawals and that they have already paid me those 3 old withdrawals... always after 5/6 days they arrived in my bank account.... now on day 25 /04/2024 I made this withdrawal which unfortunately they still haven't finished processing and sending it to my bank account....my account they told me that I don't need any necessary checks and that everything was in order
On Saturday I contacted the customer chat and they always told me the same things...just be patient...nothing special
I understand everything about the times they want but I don't know if I have explained myself... the withdrawal was made from 04/25/2024... that's why it worries me
Automatic translation:
Public
Public
6 months ago
Translation
Good morning...I can confirm that the 311fr winnings arrived in my bank account today...I would say 11/12 days since I made the withdrawal
Automatic translation:
Public
Public
6 months ago
Dear Dome9999,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
