CrownPlay Casino - Player's withdrawal has been delayed.

Good morning. I've been experiencing some issues after making a withdrawal of 311fr on 25/04/2024. I reach out to them every day using their online chat, but all they keep telling me is that I have to wait and be patient. Several days have passed and still there is no news on my withdrawal process. I'm beyond desperate at this point... I should also mention that I have already made 3 withdrawals from this casino, but now I don't understand why they are doing this... Can you kindly assist me? I am desperate and I do not know what else to do.

Dear Dome9999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Good morning administrator... I wanted to point out that with the CROWNPLAY casino I have already made 3 withdrawals and that they have already paid me those 3 old withdrawals... always after 5/6 days they arrived in my bank account.... now on day 25 /04/2024 I made this withdrawal which unfortunately they still haven't finished processing and sending it to my bank account....my account they told me that I don't need any necessary checks and that everything was in order

On Saturday I contacted the customer chat and they always told me the same things...just be patient...nothing special

I understand everything about the times they want but I don't know if I have explained myself... the withdrawal was made from 04/25/2024... that's why it worries me

Good morning...I can confirm that the 311fr winnings arrived in my bank account today...I would say 11/12 days since I made the withdrawal

Dear Dome9999,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru