The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration over repeated inquiries regarding KYC verification and delays attributed to high payout volumes. After extensive communication with the casino, the player confirmed that the winnings had been received. The issue was then marked as resolved by the Complaints Team.
CrownPlay Casino - Player’s withdrawal has been delayed.
Amount: €168
CrownPlay Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I have requested a payout from Crown Casino (https://crownplay4.com/gr/) on August 26, 2024. I have messaged their chat more than 20 times on 3, 5, 7 and 8 working days and all Im getting is that they are taking care of the matter extremely urgently and bla bla bla bla. I have filed a fraud complaint at Godaddy in order to have their domains revoked as well. I have asked to go through KYC but they told me thats not necessary for any withdrawals at all. I want my money. Its quite an amount and I need it. Thanks
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1 month ago
Dear kapitzis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
I have asked them more than 10 times about KYC and they told me its not needed and that payouts go out without KYC. All the excuses I keep getting is that there is a high volume of payouts and I need to be patient.
Im 100% sure that they will never pay me and that this is it
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1 month ago
I got the money today after sending more than 70 chat requests to these people.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
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1 month ago
Dear kapitzis,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
