Skycrown Casino - Player experienced difficulties with their deposit.

Money deposited and confirmed on the blockchain and in the casinos wallet. They are refusing to provide my funds and have elected to keep it for themselves. This is blatant thievery and a warning to all potential customers to steer clear of these scammers.

Transaction code: d951a0c4957e3207af3acb89b4604c54d13ea293ec4fac5a02ea1e14a5df0692

I will email through and update screenshots as needed.

thanks.

Dear jimpegs9319,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

If you wish to forward any supporting evidence, my email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

No this is absolutely incorrect advice. I made the deposit using crypto (LTC), the deposit has been confirmed and is publicly visible in the casinos wallet. I posted the transaction code in my original complaint which you can easily see if you take the time.

Incredibly suspicious you post such incorrect and bias feedback favouring this casino, as well as the factitiously high rating given by C.Guru and the abysmally low rating given by people who actually play there.

The LTC wallet address was unique and for my own account. I made an earlier deposit to this address which went through without issue. The second deposit went through and is in the same wallet, however, the casino refuses to provide me with my funds.

They informed me the LTC deposit was being refunded to my LTC wallet address. This was nearly 4 days ago and was a lie. They send the same copy and pasted email for every communication saying the LTC refund is being refunded, however, nothing has been done. I'm sick of these disgraceful scam artists.

You can now see the casino moving the funds out of the allocated LTC wallet and keeping it for themselves.

LTC address: LMyPqYTaqv3DnBKVe6oatB1YzqD2G412Z6

To be clear again, this is the personal deposit wallet I was allocated for my account at this casino. I have made an earlier deposit to this address which was credited to my balance straight away. The second deposit, however, was not credited even though you can see it arriving without issue, just as the first one did. The casino then promised to return my deposit but have not done so. The casino then withdrew the funds into their own private account and have elected to steal it.

This is such clear cut theft I am dumbfounded at how anyone could argue otherwise. I urge you to change the safety rating of this casino to extremely low.

Thank you very much, jimpegs9319, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi jimpegs9319,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Skycrown Casino to the conversation to participate in the resolution of this complaint.

Dear jimpegs9319 and CasinoGuru Team, 

We would like to shed some light on the situation.

Unfortunately, at the time of making the deposit, there were technical problems on the side of the provider (Coinspaid), so there was a delay in crediting the funds to the player's balance. We apologize for the inconvenience caused

The deposit in the amount of 0.43136061 LTC (hash: d951a0c4957e3207af3acb89b4604c54d13ea293ec4fac5a02ea1e14a5df0692) was credited on 2023-07-23 21:17 UTC to the player's balance. Then he used the funds for gaming activities and closed his account.

Summing up all the details, we believe that this complaint should be marked as resolved.

Best regards,

SkyCrown Casino Team

Thank you SkyCrown Casino Team for the update.

Dear jimpegs9319,

Can you confirm that the funds were added to your balance and played?

Dear jimpegs9319,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.