Skycrown Casino - Player’s bonus privilege has been withdrawn.

hi there i have contacted the complaints email on website of casino sent over 50 emails no replies or help at all for six months and live support doesnt help or answer my questions only the questions they feel like answering iv been long term customer and i have asked for my issues to be raised countless times to a manager nobody ever does iv been told that i cant receive bonuses until my ratio is lowered and i play with real funds its been over 8months of deposits and still they tell me the same thing not happy plz look into this and the live support staff that doesnt ever help

Dear 18kangas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that the issue is that you’re not entitled to any further bonuses anymore.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear 18kangas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.