The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Initially, he was worried due to the casino's lack of response on the helpdesk and email. However, the issue was resolved when the casino transferred the full amount of €597 to his bank account. We had marked the complaint as 'resolved' in our system.
Voltslot Casino - Player’s winnings haven’t been received yet.
Amount: €597
Voltslot Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Voltslot Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I am waiting for approval for my withdraw but I checked online and every site says, that it is a scam
is this true?🙁
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6 months ago
Dear Alfbob,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
They aren’t responding on the helpdesk and email, could you put them in this conversation to fix the problem with my withdrawal?
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6 months ago
I am sorry I thought it was a scam but they make the whole €597 over to my bankaccount
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6 months ago
Dear Alfbob,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
