HomeComplaintsSkycrown Casino - The player struggles to verify.

Skycrown Casino - The player struggles to verify.

Amount: A$600

Skycrown Casino
Safety Index:High
Submitted: 08 Aug 2022 | Case closed : 30 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to verify as the process is delayed. The complaint was closed as the player stopped responding.

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2 years ago

Looks good from the first few steps but you just can’t get verified to actually withdrawal any actual money they simply keep asking for more documentation to prove who you actually are so far I’ve provided drivers licence bank card bank statement phone bill screenshot of deposit to their acc and they still can’t verify it’s bullshit and a total scam they take your money but won’t give it back

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2 years ago

Hello Scammed,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Skycrown Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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2 years ago

It appears to simply be my lack of patience and lack of technical knowledge my account has now been verified still yet to see if that relates into being actually able to withdrawal

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2 years ago

Be sure to wait a few more days for the payment to be processed. Let us know if it would arrive or anything else would happen meanwhile.

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2 years ago

Well sky crown I can’t speak highly enough of after the quite arduous process of verification of my acc I have successfully withdrawn $600 and about to take out the other $1500

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2 years ago

Do you wish to close the complaint or want to wait out the other payment as well?

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2 years ago

Dear Scammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

The complaint was closed as the player stopped responding.

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