The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.
Gslot Casino - Player’s struggling to complete the account verification.
Amount: €2,000
Gslot Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there ,
I have the following problem. I wanted to cash out my winnings but the casino requires a document with the time and date. My bank doesn't work on the weekend, so the booking day is on the following Monday. I sent all possible documents to the casino but every time the document is requested with the time and date.
I was then only told to use another payment method soon. I can't get any further with the support and have read that someone has had this problem before.
Love from
Automatic translation:
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3 years ago
Dear aafisch.cas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hi there ,
I wrote to the support for some time yesterday and after several documents my account was confirmed. I am now waiting for the payout from the casino.
greeting
Automatic translation:
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3 years ago
Happy to hear 🙂 The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.
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3 years ago
Translation
Hi there ,
all good, casino paid money. So the case can be closed.
Love from
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, aafisch.cas, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
