Gslot Casino - Player’s active balance has disappeared.

This page is a scam, they have stolen DKK 7000 from my account. Its a scam site they steal 1000 ero on my account

Dear brorgerard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I won 900 ero and then I tried to cash out 400 of them and they keep saying there are technical problems and I have to try again it's been 5 days now and over 10 attempts

I see. Your withdrawal was requested on the 10th of February 2023.

Was your account successfully verified already? Have you completed the KYC verification?

I have received an email that my account has been verified and since they say 10 times that it is technical problems and that kg should try again, it must be a scam.

I fully understand your frustration, brorgerard. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I have 60 emails from them where they reject documentation from the bank

It means that the only obstacle between you and your winnings seems to be the verification of your payment method. Is that correct?

Yes, they have approved it now. But not the payment they say they will address which I don't believe

Please bear with me for a few more working days. If everything was verified your winnings should be on their way in no time.

Dear brorgerard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have paid the money into my account now after 97 emails back and forth and 30 days after. The main part is that the money was paid out, doubtful that if the amount had been larger and if I had not complained and to various parties then it probably would not have been paid out

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, brorgerard, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru