Skycrown Casino - The player struggles to verify his account.

I have been playing in this casino for a few days and invested quite a bit of money. It came time to withdraw $900 cdn and they are giving me incredible difficulty. I have supplied all of the documentation required and they are not satisfied. This is what they required when I tried to make a withdrawal " We need not new one deposit, we need the confirmation of your deposit in the amount of 50 CAD made on June 29, 2022 01:36:38 with the amount, date, time and your name visible" . I provided this information in several different forms then they wanted an official document from my bank showing the deposit, I also provided them with this. (Which I have never had to do at any online casino)

They want the time of the transaction which my bank does not track or have (I have sent them a copy of an email chain with the bank explaining this). I play in many online casinos including others Skycrown are affiliated with and I have NEVER been asked for a transaction time. As well nowhere in their Proof of Payment Policy does it say they require the transaction time nor the other information. (see below). I have provided them with everything except the time of the transaction which is impossible to get.

Proof of Payment

Screenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit. Must display the company name. Must display the amount paid.

It seems this casino takes money easily but makes it so difficult to make a withdrawal, maybe to make people give up and walk away?? I wont do that. I dont believe this casino is operating with honesty and good intention.

Any help you can give me will be appreciated.

Thanks so much

Christine Tonon

Hello ctonon2012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Skycrown Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Looking forward to your answer.

Regards,

Nick

Hi Nick

I have been going back and forth with the casino since approx the 29th of June. They keep repeating the same phrase to me.

 "We need not new one deposit, we need the confirmation of your deposit in the amount of 50 CAD made on June 29, 2022 01:36:38 with the amount, date, time and your name visible"

I have explained repeatedly that I cannot produce a time of the transaction as this isn’t something that is recorded by the bank. They asked me to contact the bank which I did, I received the document from the bank as they requested, submitted it to them and they still won’t accept it. I even submitted an email chain from the bank whereas they are explaining they cannot produce a transaction time.

The last communication I had with them was last night see their response below:

Dear Christine,

We are contacting you regarding your request concerning your account verification.

We are to inform you that our Finance Department found the documents that you uploaded are unsuitable.

We kindly ask you to clarify, are you able to take a screenshot in your online banking using another device (PC or laptop), so that all the details are visible.

Thank you for understanding.

If you have any additional questions, feel free to contact us at any time.

Regards,

SkyCrown casino support team

I have provided this information to them already in PDF form, it’s difficult to catch the whole document on a screenshot when it divides into two pages.

This win was strictly funded by me, I do not take the bonuses from the casinos.

Thank you so much for your help. I have NEVER had these issues with any online casino.

Christine

Hi There.

After submitting yet another document SkyCrown Casino has finally verified my account.

Thank you so much. I will definitely be referring to Casino Guru for any of my online casino Information or issues.

Christine T****

Thank you ctonon2012 for letting us know that the issue is now resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick