GoodMan Casino - Player’s deposit has never been credited to their casino account.

Hello i deposited with ecopayz on june 20th its now june 24th and my deposit was never credited i keep talking to support and they keep saying wait my turn that everything has a que but i had the same problem with one of its sister casinos Cleopatra casino and they fixed in in just a little over 1 hour

Dear cancerian77,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

yes i contacted ecopayz and they said the money was sent there were no errors or problems

Thank you very much, cancerian77, for your reply. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your ecoPayz account or credited to your casino account. Given that it's only a week now since the unsuccessful transaction (20/06/2021), I will set the timer for additional 7 days and if there's no development by Monday next week, we will intervene. Thank you very much in advance for your patience.

The money didn't get lost its pending on the site and i spoke with ecopayz and they said they contacted the casino to prove the payment went through but there has been no reply back from them

Thank you very much for the clarification. Could you please forward any relevant communication between you and the payment provider to petronela.k@casino.guru?

Hello thank you for all your help the casino just emailed me they have credited my account yippie

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, cancerian77, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru