The player from Denmark had issues with an unpaid withdrawal from the casino. The player claimed that despite submitting numerous documents for verification, the casino had not approved their withdrawal and had closed their account. The player also admitted to spending their winnings while waiting for verification. The complaints team concluded that since the winnings had been spent, there was little they could do. The player was reminded that they were responsible for their account, balance, and bets. The complaint had been rejected due to these reasons.
Skycrown Casino - Player's withdrawal has not been paid.
Amount: 8,000 kr.
Skycrown Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
They wont pay out, huge scam. Somebody ought to take this to court.
Sincerely Øystein P*******
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5 months ago
Dear livpedersen71,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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5 months ago
Dear livpedersen71,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
It doesnt matter how many documents you send in, they come up with some lame excuse. Read the other reviews. My account is closed and money is gone(I spent them waiting too long for verification, something they wanted to happen). I know I wont get my money back, but I want to warn other people to not deposit here beacuse they are scammers and feed on problem gamblers. Sincerely Øystein P*******
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5 months ago
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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