Skycrown Casino - Player’s withdrawal has been delayed.

Made withdrawal on the 15 July for 6000 then on the 16 for 5000. But approval is taking long . Usually for smaller amount approval would have been done by now . I feel they want me to keep taking it back to play again till I loose it all. Which I don't want to. I will feel more secure at least it gets out of pending then I know I am getting paid.

Dear rosemaryshoriwa0002,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rosemaryshoriwa0002,

Have you received your withdrawal from the casino yet?

Lost a lot of it didn't seem it was going to come out close to 7 000 down the drain. Did get a little but heart broken . If it had come out of time I would have used the money usefully. Guess it's a learning curve. It's seems it just a delay to keep you playing till you lose it all not necessarily to verify anything am truly depressed 😔.

Thank you for your reply, rosemaryshoriwa0002. How much money do you currently have in your casino account? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Dear rosemaryshoriwa0002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi previously I was successful to withdraw small amounts like 300 or 500 highest 2 500. But it took a while to approve the big amount resulting in replaying and I lost most of it. Yes I am kyc verified.

Do I understand correctly that you lost most of the A$11,000 you had in your casino account? How much money do you currently have there? Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear rosemaryshoriwa0002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear rosemaryshoriwa0002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.



Do you also need my username you wnt display to anyone ryt

Please note that you still have not answered the most important questions - do I understand correctly that you lost most of the A$11,000 you had in your casino account? How much money do you currently have there?

Dear rosemaryshoriwa0002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.