The player's withdrawal is delayed for over a month. The complaint was resolved as the player received her money.
Gslot Casino - The player's withdrawal is delayed.
Amount: €900
Gslot Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
At the beginning of October I applied for a payout of EUR 900.00 which has not yet been credited to my account. I sent all the required documents to the casino several times because something was always said to be illegible, etc. I registered at another casino with the same documents, and the verification was completed there after a few hours. So I'm starting to wonder if this is a scam. I've also read several letters of complaint and realized that other players are also affected.
I enjoyed playing at this casino often, so the disappointment is all the greater. Hoping that you might be able to help me, I remain, Yours sincerely
Daniela Hennemann
Automatic translation:
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1 year ago
Hello daniela210859,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GSlots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Dear daniela210859 and Casino Guru Team,
We are happy to share some good news with you!
In our casino, we care about satisfaction of our customers, and we would like to inform you that player's withdrawal request was successfully approved on December 14th, 2022 11:08 UTC. The funds should be credited to the bank account in a few banking days.
Thank you for your understanding! We believe that this complaint can be marked as resolved now.
In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you!
Best Regards,
Gslot Casino Team
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1 year ago
Dear daniela210859,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
