The player from Australia had won $700 but was only allowed to withdraw $650. After passing the ID verification and receiving confirmation that the withdrawal would be processed within 24 hours, he found himself on the third day of waiting without any response from live chat or email support. The issue was resolved when the player received his withdrawal payment, and he expressed satisfaction, stating he would recommend the casino.
LuckyHour Casino - Player's withdrawal is delayed.
Amount: A$650
LuckyHour Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
LuckyHour Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
I won $700 went to withdraw and was told only aloud $650.i thought hmmm ok so withdraw it.i got emailed for my id check and all the rest and passed all of that.live chat said all good 24hours and I’ll receive my withdrawal.im now onto my 3rd day waiting and live chat won’t talk to me and also won’t email me back
Public
Public
2 months ago
Dear flukey3233,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Public
Public
2 months ago
They have now paid my withdrawal and yes I would recommend this casino to play at
thankyou
Public
Public
2 months ago
Dear flukey3233,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
