The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The player confirmed that she had been fully verified and the withdrawal was in processing. She had also expressed dissatisfaction with the casino's lack of response to her emails and chats. However, the issue was eventually resolved with the player confirming receipt of her withdrawal. We had advised the player to be patient and wait for at least 14 days after requesting their withdrawals before submitting a complaint. We extended the timer by 7 days for the player to respond, and upon confirmation of the receipt of her withdrawal, we marked the complaint as 'resolved'.
CrownPlay Casino - Player believes that their withdrawal has been delayed.
Amount: A$1,200
CrownPlay Casino
Safety Index:HighSafety Index
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8.5
CrownPlay Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I requested a withdrawal through mifinity on the 20th April 2024 and am still waiting. It was a straight deposit, no bonus & 1200 is my daily withdrawal limit. I am verified & have withdrawn before without issues.
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7 months ago
Dear jaslynne92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Yesterday was 2 weeks. I'm fully verified & it says processing not pending?
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7 months ago
The casino doesn't reply to my emails & boots me off chats also.. when I do get through I just get told to wait.
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7 months ago
Dear jaslynne92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Dear jaslynne92,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
