Skycrown Casino - Player’s struggling to complete the account verification.

Casino first required photo of Mastercard for verification. Then that wasn’t good enough. They needed another deposit. Then that wasn’t enough. They needed proof of payments in amount that does not match with the one I have due to currency conversion and time of transaction down to minute which my bank don’t provide. So basically I cannot get it verified. I have MiFinity verified. But cannot withdraw without the Mastercard verification. No other casino I’ve used or payment services like Skrill and MiFinity require the same for verification of account.

As I see it this casino is a scam. I’ve only lost 450 NOK, but it should have been 250 if they hadn’t told me to make another deposit. Guess I was stupid to do as they said.

Dear Meliora,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Meliora,

We received an email from the casino that your withdrawal has been processed via MiFinity and the funds are currently on their way to you. Could you please confirm once you receive your winnings? Thank you very much in advance for your reply.

Yes, it resolved. I didn’t have to admit any other documents than I had already done.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Meliora, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru