Skycrown Casino - Player’s struggling to complete account verification.

Skycrown will not let me withdrawy money with many attemts of contact to resolve the matter they say things like I haven't provided documents etc. I have spent a lot of money and done everything required for withdrawal but they still will not let me withdrawy my money

Dear nattgreen187,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have supplied photo ID bank statement my nrma policy a Centrelink letter and they keep saying I haven't supplied it. I even emailed aswelll as uploaded to their website. And they can't tell me what particular document is needed. I'm guessing it's because I've supplies everything required

Thank you, nattgreen187, for your reply. We were informed by the casino that a new email has been sent to you with the list of required documents to pass the verification. Please check your emails and forward the requested documents to casino at your earliest convenience.

Please keep me informed about any further developments.

Dear nattgreen187,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.