Skycrown Casino - Player's verification document is not being accepted.

Hello, I have uploaded an address verification document directly from the tax agency, which is accepted by all casino sites. However, this casino seems to NOT accept anything.

Dear mdarowiche1978, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise if your proof of address is the only identity document that the casino has not yet approved?

Has the casino explained why your document is unacceptable and what requirements it should fulfill?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear mdarowiche1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, they still haven't verified my documents

Thank you for the information. Before we proceed with your case, please forward me all the communication between you and the casino customer support that could be relevant for the investigation of your case. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.