The player struggles with the casino's promotion as he is unable to unsubscribe. The complaint was resolved as the player no longer received any promotional e-mail from the casino.
GoodMan Casino - The player struggles with the casino's promotion.
Amount: ??
GoodMan Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The casino bombards me with ads and ignores all unsubscribes from newsletters! The European data protection regulation is ignored! Once you are registered, data will be misused for advertising! Around a hundred emails!!! within the last 24 hours! Spam and inbox full!! Parallel to this complaint, a complaint will be filed with the data protection authority in accordance with the DSG! Furthermore, it is examined to what extent, due to the lack of a license for Austria, such a flood of advertising represents an incitement to illegal gambling!
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2 years ago
Hello Ares1981,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoodMan Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you contact the casino to ask them for unsubscribe? Did the casino ever respond to your request and if yes, what exactly? Can't your simply block the e-mails from them in your e-mail box?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello Nick! The casino was first contacted via the homepage last week! Told them to leave me alone with their "fucking ads"! Now instead of twice a week ads I get tons of ads! Hundreds of emails since yesterday! Blocking doesn't work because GMX still delivers emails from blocked addresses! Apart from that! This is an abuse according to the European data protection regulation! Regardless of where the casino is based, it is subject to European data protection law if it offers its services within the EU! The casino doesn't seem to take the current law that seriously in general! I just say missing license
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2 years ago
Translation
A few photos from today's flood of emails! Spam folder and inbox!! Eaters from the same casino! They don't give a fuck about the data protection regulation! Sorry for the expression, but I don't mince my words when it comes to such criminal machinations
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2 years ago
Hello Ares1981,
Could you please advise when did you try to unsubscribe? Did they respond to your request? Is your account currently open or you did ask to close it as well?
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2 years ago
Translation
The casino got enough screenshots! The ads were all from Goodman Casino!! Do you want to tell me now that MrGreen or someone else sends hundreds of advertising emails for another casino! And if you're telling me that it was an outside company, that's highly unlikely, as since my complaint a week ago, the casino has stopped emailing! Apart from that, my email would have been passed on to an external company! Another violation of the European data protection regulation! I will also send the link of this history to the data protection authority! It can't be that a criminal offense is played down here and the customer is probably to blame if casinos misuse his data!!
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2 years ago
Translation
Received over 40 such emails in the past few weeks, although I have stated several times that this is undesirable as I no longer comment on the casino as I have lodged a complaint with the data protection authority! Where is the opinion from the casino?
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2 years ago
Dear Ares,
Do I understand it correctly that no new promotional e-mail came from the casino since you submitted your complaint?
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2 years ago
Translation
Yes! But that's more likely due to the investigations of the data protection authority! Now I only get this email I sent yesterday four times a week! Why are the users always submitting complaints here, treated as if they were criminals, while corrupt casinos are "protected" by you! While you've been "interrogating" me for a week, you haven't requested a single statement from the casino, have you?
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2 years ago
At first we always try to help out the player before we would even contact the casino. Some player might not take into consideration all the option and that's why we try to guide them. As you can see the e-mails from the casino have stopped even without getting in touch with them.
As long as you no longer receiving any promotional e-mails, we consider this case as resolved. Is there anything else we can assist you with?
