The player's withdrawal is delayed for almost 2 weeks. The complaint was resolved a the player received his money.
Bitvegas.io Casino - The player's withdrawal is delayed.
Amount: $6,000
Bitvegas.io Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Bitvegas.io Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been trying to get my winnings paid out since 23.2. They run things in circles, and it seems they just keep me going with the same explanations, but nothing happens! They have all my personal information and approved me before my winnings. They have rejected a couple of times my payment to my visa card which I used for the deposit. But they say my bank rejects this, which is not true! I have sent them iban and swift for a bank transfer. But still waiting and 10 days later! Can you help ?
Automatic translation:
Public
Public
2 years ago
Hello Bandini46,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitvegas.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
It was fully verified on 25.2. I used my visa card to deposit into the account and I did not use the bonus when I deposited the money. I
have been continuously in contact with chat live support on their site until they closed my access to my profile on the site. I have most recently had contact with them on 4.3 via "ticket QFCCS" which they created when they closed my account. It was about when I could expect to receive my winnings. As stated, this has been a standard response since I won the money. Where they don't answer when I can expect to get my winnings, other than that it is their financial department that handles it. Especially considering they have all my personal documents, passport account numbers, address information, does it worry me that it is a scam casino?
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