Skycrown Casino - Player struggles with complex verification requirements.

I have tried verifying my account and Skycrown casino simply just will not accept verification. I have posted multiple different forms to show my deposit of proof and multiple times it just doesn’t get verified but let me explain.

Skycrown ask for 3 things.

ID - I showed and they accepted.

Address - I showed and Which they accepted.

Deposit the first deposit you made on the account. Showing the company name and the price you payed. I showed and they just didn’t seem to verify. So 2/3

I asked them through there support why am I not getting verified so they told me it needs to show the date aswell so by that time I’ve gone to get a different form to show I finally found it but cause it’s processing it now says the 15th.

It baffles me surely this can be resolved but it gets better. I tell them that but it doesn’t seem to be a problem they then tell me they need all that information and the exact time the purchase was made all on one sheet and I just don’t know if I can get that through my bank. I try speak to them again "how do I do this my bank doesn’t work with set times set next to set items for me to view. They then tell me the most baffling thing of all. They would now like a form bank statement of some sort with the price of the deposit going to the company (obviously) with my name on it the date of purchase the time of purchase and they’re also asking for all other purchases on my card from my deposit up until that statement itself it be included.

I don’t know why they need to see my other personal purchases on my account afterwards but there’s still more. As they asked for all that stuff they asked for more….. They asked for the time of the transaction to be shown in (UTC) 11:00:51. I am in Australia the time on the purchase for me was 9:01PM HOW AM I SUPPOSED TO GET A STATEMENT WITH ALL THAT! How or why would my bank give me a statement with a time zone on it from a different country. Seems like ever since I wanted to withdraw and verify my account so I could do so they just wouldn’t let it happen.

Hello Mvsnn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Skycrown Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi I have been trying to verify since the 14th when I made the first deposit the same day.

They have approved my ID and my address but the payment just won’t when I’ve spoken to support they have just made it more difficult each time.

I have now sent a new statement in with the times of the processing and the payment. I will need to see if it will get rejected or accepted as due to it processing for 2 days it says the processing date but no time but it says the payment date with a time. So ive sent in offical transaction of when the deposit was processed and payed with all information and then another proof of evidence document with the purchase being included with the offical payment date as that’s how my bank statements work they’ll show the date of payment on a statement note the date it was processed that’s why I sent the others offical statement. I have been in contact with them everyday trying to sort this. Everything I have sent in is offical documents from my bank. There is no reason for it not to get accepted dates times address my name the company name the price of deposit the corresponding bank account is all included. There is more than enough proof of evidence. I have $500AUD sitting there available for withdrawal ever since I tried withdrawing they have run me through this never ending process. I appreciate you helping me as I feel as I may never see my money I have won.

Dear Mvsnn,

I hope you are doing well.

As verification can typically take up to 14 days, I would recommend waiting to see whether the last document you submitted will be accepted.

In the meantime, please forward any relevant communication between you and the casino regarding this case to [email protected] for further review.

Looking forward to your response.

Best regards,

Nick

Dear Mvsnn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.