The player from Bavaria has been waiting for 9 days for the casino to process her withdrawal request, which remains pending. Despite inquiring, she receives only standard replies without any timeline or explanation.
Newlucky Casino - Player’s withdrawal has been delayed.
Amount: €2,750
Newlucky Casino
Safety Index:HighSafety Index
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8.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 4h 35m 55s
Case summary
19 hours ago
Public
Public
yesterday
Translation
Hello,
Unfortunately, the casino has not processed my withdrawal request for 9 days now.
The payment is still pending with no foreseeable completion date. As previously mentioned, the request has not been handled by the casino for 9 days.
When I inquire, the casino only responds with a copy & paste reply saying that I need to wait. They can't tell me how long or why.
The website states that the casino processes withdrawals within a maximum of 2 days, which is clearly not happening here.
I really hope that Casino Guru can help me to receive my money.
Automatic translation:
Public
Public
20 hours ago
Dear CasinoDino,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Newlucky Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please confirm whether your account passed verification?
- Could you please share a screenshot of your withdrawal request with the status visible?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
