The player from Switzerland had requested a withdrawal on January 23, 2025, but had not received any funds and claimed that the casino was delaying without providing explanations. Following the player's complaint, the casino apologized and proceeded with the payment. The player confirmed that he had never experienced issues before and had no active bonus at the time. The case was then marked as resolved by the Complaints Team after the player expressed satisfaction with the outcome.
GoodMan Casino - Player's withdrawal is delayed.
Amount: 2,000 CHF
GoodMan Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I requested a withdrawal on 01-23-25 and to date I have not received anything.
they stall for time without giving explanations for the late payment
Automatic translation:
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1 month ago
Dear Claudio73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Good evening Cristina,
First of all I wanted to update that after my complaint they apologized and proceeded with the payment.
I have never had any problems before. I had no active bonus and the delay was inexplicable.
I can only say thank you for your help
Claudio73
Automatic translation:
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1 month ago
Thank you for your reply, Claudio73. Do I understand correctly that we can now consider this case resolved?
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1 month ago
Translation
Yes, exactly. Consider the case solved.
Greetings
Automatic translation:
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1 month ago
Dear Claudio73,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
