HomeComplaintsSkycrown Casino - The player struggles to withdraw his balance.

Skycrown Casino - The player struggles to withdraw his balance.

Amount: 4,000 kr

Skycrown Casino
Safety Index:High
Submitted: 22 Feb 2023 | Case closed : 08 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his balance for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Can't make withdrawals on this page. They just cancel it and ask me to try to do it again or use Jeton which doesn't exist as a withdrawal method. Is verified

Automatic translation:
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1 year ago

Hello Jocke337,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Skycrown Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Jocke337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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