Skycrown Casino - Player believes that their withdrawal has been delayed.

After two fateful weeks (over 90 e-mails) the support has now decided not to respond to my emails anymore, and it's very rude of them.

I played Skycrown and won, despite them checking my bank account and documents twice, they always find a reason not to pay the balance!

Their actions go against the law, and I will initiate legal action against them. I really think i get scammed !

Dear mrtnsjullio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mrtnsjullio,

Have you received your withdrawal from the casino yet?

No,

They scamed me i think 🙁

I will provide a more detailed view of facts .

First of all, I started using SkyCrown on 16th May 2023 and deposited USD 131.87.

I played only blackjack, and on the first day, I made a profit of USD 100. So, I decided to withdraw USD 150 (payment via my credit card), and it worked. I had the money in my account on 17th May 2023.

Then, on 17th May 2023, I added more money, USD 200, and I won many times in blackjack, resulting in a balance of CHF 755. When I tried to withdraw, they didn't accept my withdrawal.

I found it strange, so I contacted support, and that's when my nightmare began. They asked me for the same documents multiple times, even though I had already sent them the banking documents 15 times. We exchanged more than 100 emails in total.

They said that my cards and bank accounts were validated, so I should be able to request a withdrawal. However, when I requested the withdrawal of USD 755, it didn't work!

Once again, they are making fun of me and sending the same email asking the same question. They scammed me out of USD 15 from an ETH deposit that I never received in my account.

They asked me to create an EcoPayz account, and I did everything. The account was validated through their KYC process, but now EcoPayz is no longer available in my dashboard!

It has been two weeks, and they have held my money hostage!

I need my money back. Can you help me recover it, or should I file a complaint in Curaçao and Cyprus against these scammers hiding behind the company Libergos? By the way, their casino license is no longer valid, and there is already an investigation into them for fraud and scams.

Now I am sharing this situation here so that you know that SkyCrown is a scam and dishonest.

Can TR all e-mails if you need.

Please help me

Best Regards ,

Please Help me !

Thank you for your reply, mrtnsjullio. Have you accumulated your winnings with or without an active bonus? Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear mrtnsjullio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.