Skycrown Casino - Player struggles with verification process.

I’m having issues he verified on sky crown I’ve done everything the ai chat has told me to do and still I’m waiting to be verified they said it would be an hour it’s been two days and I still can’t withdraw my winnings.. Can someone please help?

I live in Australia 🇦🇺

and I’m really struggling with the withdrawal process and I’m getting frustrated with the online chat system they’re not helpful whatsoever…. 😬

Dear Abi4991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we wait at least one more week so that the casino has enough time to review all your documents. I will leave this complaint open and if there is no development, please let us know and we will intervene.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear Abi4991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.