Skycrown Casino - Player denied promised Crypto bonuses.

they promote in playing Crypto,, promotion, but for some reason, I follow the rules and they will not give me my entitled bonuses!!!

There’s two issues about this complaint, First I have nothing against the casino. I think the casino is fantastic. It is the person that is dealing with my case so-called manager Ron!!! He is ignorant, disrespectful, and he demoralises people. I have all screenshots.

now I’ve tried to complain to the casino six weeks on going and over 20 emails but no one will deal and revert back to the person that I have issues with !! to speak to someone else and I cannot get through and the same repetitive responses get back. My issue is with my manager and they respond back saying they’ve informed my manager and he’ll be in contact with ..

My biggest concern is this

As it state on the casino web site Crypto, bonus this is Word for Word quotes from their website.

"Get 10% cashback. No wagering requirements. Every Tuesday.

my level status is almost to the top on level 8 … No, it says between Monday to Tuesday during the week UTC time Crypto,, will be paid depending on the status either 70% we’ve done more than five deposits 50%

Please refer to screenshots

Between the 21 st of November Melbourne time which is to the 27 November.. as we always in front so it is within the UTC week

I deposited $4300 in crypto!! Happy to provide the screenshots. I’ve taken a screenshot with all of them in there, but individually you can just add them up. It’s not a hard….

And no one time I’ve received any type of Crypto, bonus

now I have followed all the terms and conditions. I have not done one withdrawal I’ve played with the timeframe and we seen the specified time and dates of UTC

For some reason, my manager will not give me that bonus. All he does he’s he upload a 10% bonus which is $420 I’ve calculated that I was issued !!! WHY so I emailed an email an email and my so-called manager does not even want to discuss this matter!!! His name is Ron. He is the most arrogant person that I’ve ever spoken to manger … I have no issue with the casino. I actually think the casino is a great place and even to the fact of my manager that moved up in the position prior wasn’t an amazing person.

My bonus should’ve been almost $2150 +

I have emails to show you every time I mention what is going on he does not respond. He does not want to talk about it. He ignores no one wants to talk about it.

I have jumped onto support to clarify that bonus and support had clarified the bonus and what I thought they answered it correctly. Then they referred me to speak to my manager wrong and he will not do anything.

i’m constantly getting shorted cut … for six weeks now I’ve been emailing support to speak to another manager and the same email gets responded back to me. It’s like my manager is blocking all communications. They do not have no other point of contact but the manager and that’s it

I want my bonus reinstated please if you can assist

How can you promote something you spend that much money and you don’t even get it?

Dear Yoshy2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that this is the cashback bonus that you wish to receive?

• Since the abovementioned bonus is calculated from net losses, could you please forward a screenshot of your cashier history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

That’s the thing they keep on referring me back to my VIP manager and my VIP manager does not want to discuss this. I’ve sent over 20 emails. He blatantly disregard them and does not even want to respond to him. I’ve sent other emails to complaints and all they keep on doing is sending me an email back saying they’ve sent my request to my VIP manager whom is the problem…

I’m more than happy to send the balance of my losses. I’ve never actually withdrawn from the casino so how can I have any wins?!!!!!! but I will still send it

Have you got an email address that I can just email them to you it’s a lot easier than attaching them

I just emailed you a screenshot of my wallet I’ve never withdrawn money so everything is a loss when my balance is zero

Do you know how many emails I’ve sent to him this guy Ron the manager he is so rude and degrading and disrespectful. I do a complaint in relation to him that I want to speak to a supervisor or a different manager and guess what complaints do they send me an email back saying we’ve sent your request to your manager like they’ve got It’s either they delinquent or they’re doing it on purpose. They do not have a protocol of you being able to complain or take it further. If you’ve got an issue with your manager at stops there, he’s told me that I’m not a VIP player but I’m nearly at the top ranks spending Some weeks $10,000 a week, but I’ve stopped lately because of him he’s told me unless I spent $50,000 a day I’m not VIP player. This is the attitude that I get from this guy Ron then when I tell him to stop messaging me he goes on a trip and just kept on messaging me messaging me until he stops harassing. I’ve got everything on screenshots he’s just very disrespectful unprofessional person

Mind you my last manager had put me on a deal where I was getting 15% cash back with no bet restrictions. Then Ron came above. X10 wager .. He’s that conniving he’s revoked it and he’s put bet restrictions at $7.50 like everyone else and he’s put me down to 10% cash back and sky Crown promoting talking with your manager on WhatsApp and he has told me I have lost that privilege to discuss matters on WhatsApp and I have to email him. The guy is just a loser

Management needs to know what he’s doing and how he’s carrying on

The amount of bonuses that he has not paid me since he’s been there it’s just disgusting

See if you read the bonus terms I’m actually meant to be getting 50% because of my status. I’m on level eight number …10% is for people that have just joined with the casino and only just started playing with Crypto,,

Ran to just not respond and played dumb and say things to me that bonuses are gifts they’re not part of the casino or you’re not entitled to. We can give them when we want to give them then why promote false advertising and it’s against consumer trading by advertising, something that you put money into, and that you’re not going to get back like I’ve got screenshots of him telling me that a bonus is a gift gift you’re not entitled to a bonus is this guy normal or what?

Yes that’s the crypto,, cashback bonus from Monday to Tuesday weekly that I have not received that’s correct and if you read the terms I’m on a high-level I’ve done more than five deposits so I should’ve been entitled to at least 50% that’s what support had told me

Thank you, Yoshy2323, for your messages and forwarded screenshots. One last thing before we contact the casino directly, could you please forward a screenshot of your bonus history for the last two months? Looking forward to hearing from you.

Why would I submitted the last two months when I’ve only started playing with Crypto,,? They’re the dates that I specify. That’s when I started playing Crypto, using that bonus I’m happy to do that but why wouldn’t I just show you the bonuses received during that time?

And mind you there wouldn’t be for two months because I’ve only just come back to this casino. Maybe a few weeks earlier for a long break due to my manager

as requested but I only start playing crypto,, and that was the amount. I actually deposit in one week so I am disputing just that one week anyway you can clearly see I’ve sent you from October all the way to November to

The one in red is a double up, just marking after depositing almost $5 k I’ve received a lousy $400 in bonuses from my manager

Anything else you need ?

So just seeing if you need any additional information please

Thank you very much, Yoshy2323, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Okay no worries!!! casino is unbelievable. Honestly you need to pull down their ratings their manager that so-called meant to deal with all my stuff he won’t even respond. He’s just an arrogant disrespectful person the casino I’ve sent so many requests to speak to a different manager it’s been there eight weeks and do you know what I just got a response the other day saying they’ve sent my request to my manager it just goes in circles there’s no coordination and no one

Hello Yoshy2323,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite SkyCrown Casino to join the conversation and participate in the resolution of this complaint.

Dear SkyCrown Casino,

Can you please provide further information regarding the player's missing cashback?

Kind regards,

Adam

Hi Adem

I’ve been messaging support now for seven weeks to get a manager to contact me because obviously my manager or host doesn’t want to deal with any of the situations are used to be on even a flat rate. Bonus system with no betting restriction of $7.50 because I don’t like that restriction which I made a deal with my old manager which was fantastic since the new managers come on can you believe it? I said am my VIP client and he said to me know you’re not a VIP we don’t have VIP people you’re just a member and I’m your host mind you all over the site you’re VIP player he’s put me down by harassment and degrading me comparing me to other players saying that unless you deposit $40,000 a day or a week you know you’re not that special to me the list goes on and on every time I bring up a problem he just ignores me if I ask you a question he ignores me now he’s been putting in these bonuses of 10% with restrictions like he just hates my guts for no reason he always compares is just he always wants to argue … the casino platform is a good platform. I’ve got no issue with the casino but I just don’t understand why the casino will not get another manager to discuss my issues and then when I brought up these Crypto, issue no one wants to deal with it even with my bonus, they never wanted to upload it until like argued this black and blue. I think they’re complaints department or your point of contact is very very low managed and I think they throw all the responsibility on one host that does each region. I don’t know maybe I’m wrong but if you’ve got an issue like I do with your manager or host forget about the backstops there, you can’t move anywhere forward and no one cares seven weeks. I’ve been sending emails for another manager to contact me or supervisor and they keep on sending me the same emails. Your host will be in contact with you. Seven weeks is ridiculous and I feel that in relation to this Crypto,, bonus that is over $2000 , I don’t think they’re gonna even respond

Dear Yoshy2323 and Petronela and Adam,

We appreciate you taking the time to share your feedback with us. Your opinion is important, and we value the opportunity to address your concerns. We also want to extend our gratitude to the forum team for their ongoing efforts in maintaining a positive and constructive environment.

After reviewing your case, we'd like to clarify that the specific bonus you mentioned may not be available due to your VIP status. As indicated in our bonus terms and conditions (section 4), VIP members and players with special statuses may receive exclusive offers and, in some cases, may not be eligible for certain promotions. You can refer to the detailed terms by following this link: https://www.skycrown.com/promotions/crypto-cashback.

We understand that this situation may be disappointing, and we appreciate your understanding of our policies. If you or the forum team have any further questions or require additional clarification, please feel free to reach out. We are committed to resolving any issues and ensuring a positive gaming experience.

Once again, thank you for your feedback, and we look forward to addressing any further inquiries.

Best regards, SkyCrown Casino Team

wow.. my bonus was reduced and it way under what offer to the general players.. I get 10% with a wager and restricted betting at $7.50

where the general offer is given to the average player !!!

I then asked my so called host whom never want to discuss anything and I sent over 20 emails to discuss he he will not even reply to my question or acknowledge!!

why would anyone accept that treatment!!! My host will not communicate nor offer me or discuss my so call bonus rate!!!

I have ask him to remove the bonus system or tel me wht I get !!

the response from skycrown is so disrespectful as they are acting like my host has offer me a special bonus rate when he will jot communication nor discuss anything!!! And on top I counted today 21 emails to support and complaints department to get some to communicate as my issue is the manger whom cant stand me for some reason and I feel like he doing this on purpose so I leave the casion and on top complete department. Send me a email responding that they forward my request onto my manager. Who is the problem!!!

I here by say I don’t know what bonus or special bonus system I’m on as 1. It’s lower then what offer on the site 2. I ask to discuss my bonus system but they refuse to !!3. If that the case I rather not have so call bonus system that lower on what offer to the general players and go with that…

this is so ludicrous it’s not funny ridiculous

so what speak bonus do I get like like to know ?

you refer to this

4. When a player becomes a VIP member and/or receives a special status at SkyCrown Casino, he/she is eligible for exclusive offers and may not be able to participate in the promotion. 

with all due respect I been told By Ron that I’m not a VIp and unless I spend $40k week

happy to show you and other players the screenshots of the put down and disrespect !

nevertheless, you refer to that again, tell me what my exclusive promotions that I receive or exclusive bonus system that I am on that is a little bit better than obviously. What is the normal promotions that are on the page!! if you look at the standard promotions, they are triple if not quadruple better than what I’m getting so-called exclusive that I don’t even know!!

You have been misinformed by the cycle I don’t get anything exclusive I never get anything extra I get no gifts I get nothing but all lousy 10% with a massive wager

Where you’ve got bonuses to the general players with no wager 50% cashback. The list goes on come on don’t hide behind a Klaus that does not make sense if I was getting or receiving anything exclusive or respect that, but I’m getting nothing.



Hello all, thank you for your responses.

Dear Yoshy2323,

Please do provide any screenshots or other evidence you may feel is relevant to the case to my email, adam.m@casino.guru, in particular any responses from the casino.

Dear Skycrown Casino,

The player states that they have been told that they are not of VIP status by their host, can you confirm if this is the case?

Kind regards,

Adam

Look there not willing to review my bonus where meant to be no restrictions .. so they saying I had a bio deal when Ron host was not even doing that right and all my bonus he was adding add bet restrictions!!

all I can say it due to the manger and his conduct the casino look very dishonest and I will be contacting the gambling regulator!!

you can’t offer something but use a klas to defend why you not given the bonus but at the same time the klas you referring to you are not doing that or offer that via contradicting your defence



Dear Yoshy2323,

As a VIP member, you receive exclusive benefits tailored to enhance your gaming experience. However, some standard promotions available to regular players may not be applicable to VIP members

If there was any misinformation provided by your personal manager, we extend our sincere apologies for any inconvenience caused. We value your loyalty as a VIP member, and your satisfaction is our priority.

Upon thorough review, it has been determined that the bonuses available to you as a VIP member have already been fully utilized. If your VIP manager is not currently providing additional bonuses, it means you have already received the maximum available bonuses.

We want to emphasize that reaching out to your personal manager multiple times will not result in additional bonuses being granted. Bonus availability is based on specific criteria, and once a player has received the allocated bonuses, no further bonuses are accessible.

We appreciate your understanding in this matter. 

Best regards, SkyCrown Casino Team

Dear Adam,

Thank you for bringing this matter to our attention, and we appreciate your continued efforts to ensure fairness and transparency.

After a thorough investigation, we have identified that the player, Yoshy2323, holds a VIP status with Skycrown Casino. As a result, certain bonuses listed under the promotions tab may not be available to VIP members.

In the event there was a miscommunication from the player's personal manager, we sincerely apologize for any confusion caused. We acknowledge the importance of accurate information and strive to rectify any discrepancies promptly.

Upon a more in-depth review, it has been determined that Yoshy2323 has already received the maximum allowable bonuses as per his VIP status. If the personal manager is not currently providing additional bonuses, it indicates that the player has already benefited from the full extent of available bonuses.

We would like to convey that persistently contacting the personal manager will not result in additional bonuses being granted. Bonus availability is subject to specific criteria, and once the player has exhausted the available bonuses, no further bonuses can be provided.

We appreciate your understanding and cooperation in ensuring a fair and transparent gaming experience for all players.

Best regards, SkyCrown Casino Team

Dear Yoshy2323,

I have reviewed the emails you have sent me, but I am afraid there doesn't seem to be anything showing the communication you have mentioned regarding your host telling you that you no longer have a VIP status.

Can I ask you to send me the relevant evidence of this conversation, please?

Dear Skycrown Casino,

You stated that the player does in fact hold a VIP status, can you clarify if there is a betting restriction in place? It appears the player was previously told that there is not.

Kind regards,

Adam

I have my what’s app commutation with Ron my Host !!!! He is the issue!!

support say I am he say I’m not because I don’t spend 15k week ! Look at screenshot

I still emailing them about what special bonus that I’m on. He will not reply. I deposit Crypto, into my Crypto, wallet and Ron just add Au currency no reason.. He will not reply at all. I ask him what’s the bonus make up as nothing he does not care. This manager honestly needs to be brought out and Shane how he treats plays. If you see the communication I’ve got with him how much he puts me down and compares me to other players it’s disrespectful and still today. He will not answer any of my questions and since October be messaging him no answer.!!

look at screenshot!!! If he dose want to do his job fine put in touch with another manager. I’ve got managers that check up on me call me but these guys unbelievable look at the screenshots. I’ll try to put them in order. All I asked was a few questions.. and then he told me not to communicate with him on WhatsApp any more it’s good bonus abuse laugh out loud

Thank you for the additional information, Yoshy2323.

Dear Skycrown Casino,

Once more we ask you for clarification. It is clear that the player has had a VIP status in the past, and that they have then been told that they do not hold this status by their VIP manager. They have then been refused a cashback bonus due to having no eligibility because of their VIP status. Can you please explain if the player has been informed at the point they were no longer eligible for bonuses? You stated that "Bonus availability is subject to specific criteria," can you also explain these criteria?

Kind regards,

Adam

Mate I email and email my manager over 30time and skycrown ! They don’t not care mind you I use to spend over 10k week that how they treat me !!

don’t both they going to send you a contradicting ridiculous answer

It’s the manger the host me is the issue and they have not complaine team dealing with any situation they anyway say we have informed your manger .. then it go not where . I believe there rating should be reduced!!!! Honestly they not not care where it very sad because due to an employee employees, the casinos is gonna reputation when probably, it’s not the casinos fault!! but it is because they haven’t got these in place to look after players from vindictive managers

Dear Yoshy2323,

Thank you for providing screenshots and additional clarifications related to this conversation. Your input is greatly appreciated.

If any misinformation was conveyed by your dedicated manager, we offer our sincere apologies for any inconvenience it may have caused. We deeply appreciate your loyalty as a VIP member, and ensuring your satisfaction remains our top priority. We apologize once again for any misunderstandings on our part.

We appreciate your understanding in this matter. 

Thank you for your cooperation. If there are any further clarifications needed, please feel free to bring them to our attention. We are committed to doing everything within our means to resolve the situation.

Best regards, SkyCrown Casino Team

Dear Adam,

Thank you for bringing this matter to our attention, and we appreciate your continued efforts to ensure fairness and transparency.

We acknowledge the need for further clarification. It appears there was a misunderstanding conveyed by the VIP manager regarding the player's VIP status, and we sincerely apologize for any confusion caused by this error.

The player has been informed on multiple occasions that they are ineligible for bonuses, and they were advised to reach out to their personal manager for further details. The personal manager communicated to the player that bonuses were not accessible.

Certain criteria determine bonus eligibility, including:

1. Receiving a substantial number of bonuses within a specific timeframe.

2. A high ratio of received bonuses to real-money wagers.

Instances of bonus abuse, where a player 

3. intentionally aims to maximize bonus utilization, disregarding genuine gameplay with real funds.

Thank you for your cooperation. If there are any further clarifications needed, please feel free to bring them to our attention. We are committed to doing everything within our means to resolve the situation.

Best regards, SkyCrown Casino Team

this email was sent after had to find the evidence on 20 December. No response from my manager at all….. and still putting bonuses with restrictions!!! all my bonuses from Ron have had restrictions why but again this is gonna go on forever because casino doesn’t want to do with me they’ve just rotted me and they just want to wash me out and I’m asking you to be where and warn other players that they’re not to the party, and they still will not contact me. Can you believe it that the casino has not contacted me even my manager has not contacted me

Dear SkyCrown Casino,

You stated "The player has been informed on multiple occasions that they are ineligible for bonuses". While we agree it is very much at the discretion of the casino if they wish to stop providing bonuses to a player, it seems that due to the miscommunication by the player's host manager, they have been given the incorrect belief that they were eligible to claim the promotion in question.

Therefore, I would like to ask if some sort of compromise could be reached with the player in this case, in order to resolve the situation.

Kind regards,

Adam

Adem over 2 weeks ago they said they would contact me again …. After 30 emails … they will it contact me to discuss!! Simple they pack off lies simple .. and this is the host doing .!!!

Still no contact .. I sent anther email again … this casino Dose not care at all or have any follow up or resolve department for complaints !!! If the did they some one would contact me over three month I’m doing this more now on principal just to let all other players know!!

PLEASE BEWARE IF YOU’VE GOT AN ISSUE WITH THIS CASINO FORGET ABOUT RESOLVING ANYTHING!!!!!!!

At one stage, I thought this casino was credible, but I was wrong. You don’t actually deal with the casino you just deal with your manager and if you’ve got an issue or you don’t see either eye or there is lack of communication with your manager that’s it, the backstops there.!!!

Casino guru you’ve seen the evidence, you’ve seen the contradicting responses you’ve seen how they will not contact me. You need to do the right thing and advise other players and drop their rating because they will not communicate with me at all…. And I haven’t spent a few dollars there. I have spent tens of thousands of dollars there over $70,000 to $100,000 there with in 12 months and to treat me like this and this is all due to the Host whom I believe is bloking communication between me and the casino, and I believe all the responses are from him!!!! If you get a manger by the name Ron beware and good luck I’m so tired of responding I give up!!!

from bonus the where agreed and then not added eg. Bet and restricted limits that were agreed. Then the new manager added them. No one responded to asking why my bonus agreement was changed. No response then asking well you’ve put me on to a normal bonus plan like a common player. I rather then just follow the promotion, no response then there would use their own terms and conditions against you as a VIP player but you don’t know what you’re getting as a VIP player. This is ridiculous. Either the money Jay is causing all this Ron, or if the casino has a part of it is just contradicting scam on what you get for your money!!!

I’m appalled and disgusted if they’ve got a rating they’ve got. I’ve been emailing him since October no one will even bother to contact me I give up in the whole dispute.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They still have not even contact me Nor my host … so all the effort and money I put in there to get a higher status is all gone to waste. You will not communicate at all. I would love to say what I think about him, but I’m not that low and I respect language on this form. All I can say is he has made the casino look like a bunch of scammers, and a very dishonest casino and let me tell you people need to know that and they see that from these forums !!

Dear Yoshy2323,

I have now contacted the casino via Skype in the hope that a resolution to the situation can still be found.

We will therefore allow one more week to try to bring this case to a conclusion.

Kind regards,

Adam

Well, that’s a little bit unfair because first you gave him an opportunity then you granted them an extension and now you’re granting him an extension again

your last comment to me or reply to me was are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

again they still have not contacted me and how many emails they’ve sent me. They will not contact me. Either again, the host Ron, his name is most professional and disrespectful to the casino and to his place that his so-called managing… and I gave the casino the benefit of doubt I know I’ve sent them at least 30 emails and they’ve sent me the same in reply that they’re gonna get back to me since October and no one has bothered to even get back to me

And on top you are granting extension again. Their rating should come down not just a little a lot. They won’t even contact their place on a concern and this is been going on now since I’ve contacted you over one month..

anyhow, I just feel that the casino does not care they’re very dishonest they cover their tracks. They use whatever Klaus but they contradict whatever they say it’s quite appalling and for all players out there. Beware beware if you have a headache this casino does not CARE does not care at all and mind you to say that I only spent a little bit of money I’ve spent over $100,000 at that casino of cold cash to treat a player like that is quite disgusting appalling unprofessional and honestly I believe that if the casino is not gonna reply to a complaint in relation to their staff doing the wrong thing. The Gambling authority that govern their license should also be notified .

I believe I will escalate this complaint to the Gambling authority that govern their license because they will not return. Any of my emails will not discuss any of my concerns. Have taken my money have promoted broken promises with no chance of an explanation on my question all try reason with me at all Highway robbery

Dear Yoshy2323,

It is entirely up to a casino if they wish to stop providing players with bonuses. However, in this case it appears from the evidence you have provided that you were given the impression that you were eligible for the bonus, and have wagered your deposit based on this.

I have had no further response from the casino regarding this situation. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, if you wish to contact the regulator, I recommend you contact the Antillephone Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam

This complaint has been opened at the request of the casino.

We received the following message via e-mail:

Hey Yoshy2323

Hey iGaming people

Much appreciated for the feedback provided. Your efforts make us better. Hopefully )

We understand that sometimes we want good things to last a little longer than it's possible, whether it's a holiday in the sun, TV show or the last drink before the pub closes for the night.

We have done lots and beyond to accommodate your needs, we did this with pleasure and with a sense of appreciation. Every dollar "through the door", every new player is highly appreciated here, our relationships last very long and majority of our top tier VIP's are with us since their first deposits and we're proud of this record.

About your account Mr.Yoshy2323 - We have credited 353 separate bonuses to your account, those include VIP manager's cash-backs, comp points conversions, level bonuses, free spins, no deposit bonuses. We happily served you over the weekends and late hours as we wanted to do our best for you! Unfortunately - your most recent ask to receive bonus on your cryptocurrency deposits on top of already issued bonuses could not be met.

We take pride in being an exciting live casino and therefore we offer our patrons a variety of ways to receive their bonuses, it's just that some aren't compatible with the other ones. Just choose the way it suits you better - stick to regular promos or get more personalized from your own VIP manager. Obviously the VIPs gets more on top.

Since you requested not to receive any bonuses from your manager - you now have your Crypto Bonus activated! (10% Weekly Crypto Cash-back for losses in cryptocurrency only). 

For anyone else reading this - undoubtedly , having a personal manager means tailor-made offers and higher amount cash-backs, occasional bonus terms flexibility instead of standard promotions.

Some relationships aren't meant to work, some grow stronger through the difficulties and differences and we always give 100% in order to achieve the latter. No player is taken for granted here. 

Warm Regards

Skycrown VIP team

Dear Skyrown Casino,

We thank you for your response.

Can I ask you to explain further about the Crypto Bonus? Has this cashback been credited to the player for their previously mentioned losses, or is this a new bonus that will count towards further losses?

Kind regards,

Adam

This is what I mean why would I want a weekly bonus on crypto set as the promotion sit on the casino site to the amount that I deposit is actually more than a 10%. This is what I mean. There’s no want to talk to my my manager will not discuss

again see what I mean we’re going around in circles under that bonus Crypto, point line 8 we going back from the start. This is what they 8.

Players with a high Bonus rate (5-9 deposits, 70% Bonus rate; 10 or more deposits, 50% Bonus rate) are not eligible for additional bonus offers.

Now this is why I wanted a host that I can communicate with. So what every question and I’m gonna have I have to run it through here. They still haven’t got back to me about the host. He will not discuss anything with me like normal

Dear Yoshy2323,

 Thank you for reaching out to us. We appreciate your continued patronage at SkyCrown Casino.

We regret to inform you that, at this moment, you are not eligible to receive additional bonuses as your account has already received a substantial number of bonuses. We understand that this may be disappointing, but we have certain limits in place to ensure fair and responsible gaming practices.

We value your understanding and hope you continue to enjoy the exciting gaming experience at SkyCrown Casino.

Best regards, SkyCrown Casino Team

Dear Adam,

Crypto Cashback is awarded to the player for previously mentioned losses.

We have received a query from Yoshy2323, regarding their eligibility for bonuses. After reviewing their account, we have found that they have already received a considerable number of bonuses, and as a result, our system currently restricts further bonus accrual.

We understand the importance of maintaining fairness and responsible gaming practices. We kindly request your assistance in communicating this information to the player on the forum thread where they raised the query. 

Additionally, you can direct them to the provided link https://www.skycrown.com/promotions/crypto-cashback for more details on the specific bonus they inquired about.

If there are any further inquiries or concerns, please feel free to let us know. We appreciate your ongoing support in managing player interactions on the forum.

Best regards, SkyCrown Casino Team

Dear Yoshy2323,

Can you confirm you have received the cashback amount of 10% of your previous losses as mentioned?

Kind regards,

Adam

first I thought you had closed the case nevertheless

I have contacted the gaming authorities and they see my point how and why not the casino still has not made contact with me !

secondly I thought you close the case because I tried to add more evidence and say more but I got a message saying it’s close BUT now is open ohhhh !!! Is that fair NO

Now what this whole story is to confuse the complaint!!! We gone over all this and you agreed !!!

its no much but even if we pick the last cash back no not all the 10% on the last crypto deposit but it should be more then 10% but even the 10% the g short cut me !!!

again why will the casino NOT CONTACT A PLAY WHY WHY WHY FOR GOD SAKES WHY IM SO OVER EVEN THIS SITE HOW MYCH DOSE A PLAYEER NEED TO PROVE THAT THERE A SHIFTY AND DO NOT CARE ! And take you money promise you more and give you what thaey want and on top make you feel like garbage!!!

No actually the tight ass even cut me on the 10%

I have a deal and emails to prove it if that the bonus cash back would have not bet spin cap restriction if $7.50 and Ron am has added that back why ?

why will they not contact me Why?

every time sky replied here is so open reply and smart and shifty …. But hey they got this wrong on principle no they did not give the 10% but this was not my issue my issue are more and this whole complaint has difed away from the whole issue of my host!! So Sky crown I ask you this whom is my Host and if you answer Ron ! Well why will he not communicate and answer my request? Why as so as you long on your say contact Ron you host for assistance and when you do why made he not answer the question you ask! Bunch of crooks !!!

bonus term lol your referring yes I know where they are !! And when you go into your general condition of that bonus its state

8. Players with a high Bonus rate (5-9 deposits, 70% Bonus rate; 10 or more deposits, 50% Bonus rate) are not eligible for additional bonus offers.

so I rather not take you crumbs of 10% and have what the promotion says .. but no you cop and chang when you like !

now evidence of the deposit and the bonus but no I did not get the 10% but it should be more anyhow !!!! I’m on level 9 as per the teams on crypto should be 50% but again they did even full fill thw 10% !!!

they so much more there done but let’s just focus on the last one because after this I’m not going to reply to this anymore just to prove how dishonest and they have add so much time to come up story!!on last deposit in made 3 USDT of of

deposit $137 USdt + $242 USdt + $112 USdt total USdt = $491 now they say 10% but is say should be 50% but at 10% is $49.1 USDt

I received $11.22 USDt !!!!!! Now it not the point I expressing why will they not communicate because there disrespectful !! Ok !!

I prove my self time after time on this complaint I hope on all member that you finally agree and stop trying to give them the benefit of the doubt!!!! Enough enough!!!!! Casino guru enough is enough !! I will not reply there clearly not contacting me since November and they said in late Dec 2023 5 time they will I will not waste my time with a dishonest, disrespectful casino that I have spent over $100k to be treated like dirt and like I’m the issue !! god sake they can’t communicate imagine if a player won a jackpot they just will not communicate and in my eyes the low so low !!!

I have money I don’t need there hand out this was entirely a complaint about Ron but they don’t really care so I’ve escalated this to the gaming authority and now I’ll be promoting this lies on other forms. I’ve got plenty of money I’m actually rich. This was just principal to just show how dishonest that casino is disgusting.!! again I will not be replying any more because all I’ve done is proven proven time after time how wrong they are and all they do is they send an email saying blah blah blah blah blah blah not making no sense whatsoever and then doing throw offs , they just do throw offs should be called sky throw casino not sky crown

Dear Yoshy2323,

You seem to be under the impression that you are due a 50% bonus because of this rule:

8. Players with a high Bonus rate (5-9 deposits, 70% Bonus rate; 10 or more deposits, 50% Bonus rate) are not eligible for additional bonus offers.

But what this rule states is if you have made 10 or more deposits, and claimed bonuses on half of them, you will not be eligible for more bonuses. It does not state that you should receive a higher percentage of cashback.

Perhaps you have misunderstood this rule? Please correct me if I am mistaken. As I understand the situation, if the casino has provided the 10% cashback on the crypto deposits you lost, as per the terms of the bonus, then I do not believe that we can expect to gain anything further from pursuing this.

Dear Skycrown

Once more can you please explain the amount returned to the player with a breakdown of net losses and show how the cashback has been calculated for these losses?

I believe then we can finally bring this case to a conclusion.

Kind regards,

Adam

No that 10 or more deposit are the old deposit that I sent to you when I had deposited crypto!!! But the recent ones are on the 3 that they say they gave me 10% … like I said my account has heap of miss calculated bonuses so the 10 deposits I’m referring to the old ones that I sent you my running balance , but the one I’m referring to just the message before is on Sky Crown reply that they’ve given me my current 10% so in relation to the 10% no they hadn’t in relation to the Crypto,, that I’ve started to receive. I’ve been depositing Crypto,, that I originally made my original complaint that I never received now. I had deposited Crypto,, and it was transferred into my AU wallet, but regardless I had made Crypto,, deposits now I have checked with other casinos and what you deposit is what you can withdraw regardless on which wallet it goes into a crypto wallet, or if it goes into a new wallet that they convert, you still have deposited crypto, so if you looked at my old running balance that I emailed to you I had made at one stage nearly 15 to 20 deposits in one night and they never gave me that Crypto,, bonus amount what they said do you understand what I’m trying to say would you like me to resend you where I’m saying they never gave me my 50% back on my Crypto,, and only gave me 10% … I have already sent that to you and you had seen it and you had agreed.

So it’s every week so you make more than 10 deposits and then on the Tuesday you get your Crypto,, so look at these dates this is one example…25th of November which is a Saturday ..I made made 5 deposits 26, which Sunday of November I made 7 total 12 deposits = 1170 deposits in crypto.. in my au wallet! Look where it says payment method I’ll screenshot the three pages and! And bonus I received straightaway he deposited bonus on the 25th and 26th a bonus of $70 and $50 they added the 10% and I ask why are you adding that bonus when I asked to not add 10% and add the promotion bonus as it’s a lot more !!! Why would you want a bonus less than what is offered on the website, the terms and conditions state that you’re not entitled to it because the terms and conditions are referring to VIP bonuses would be getting a lot more than what they’re offering to the standard player, and this is the whole thing Ron, the manager would not even respond like who would want to take 10% when they following the promotion of a bonus Crypto,, bonus on the Tuesday which would be the 28th after making those deposits this is what I’ve been trying to tell you and you guys are going around and round in circles … I’ve added the screenshots I’ve made deposit Crypto,, between those dates of 25th and the 26th this is just one example and then you can see where he’s added the bonus in normal money of 10% ….

Why are we jumping for issues to issue clearly

List of issues

1. Ron manger dose not explain or communicate nor answer questions for player and put the player down
2. last bonus there referring to that they gave me 10% on last deposit incorrect
3. crypto,, bonus when asked last year that I like to get the motion bonus because he has changed the actual deal that I had agreed with no betting restrictions and change the percentage the manager for me to just leave me to get the normal promotion because it makes no sense. Why would I want to get less than whatever everyone else?
4. Insult and disrespect comments
5. Casino, not replying to any of my concerns with my manager and putting me through to anyone else

List Goes on

I will add screenshots in next sms for the 10+ deposits as your reffing that I had not !

issues

from the 25th and 26th and deposit made on the 25th and 26th mind you 12 deposits mind you made a lot more between Tuesday to Monday !!! This is example honestly I am so over this it’s not getting nowhere so I’m putting it for the would like I’m so sick of this. You give me and give you guys evidence and we’re getting nowhere. Go nowhere with this joke still waiting for sky Crown to give me a call or contact me. Would you like to see that email that they’ve sent me over 10 times and they still haven’t contacted me no you don’t want to because you know why they are so full of shit!!! I’m so sick of this if you want close I don’t care any more

Dear Yoshy2323,

I appreciate your frustration, but at the moment the situation is getting more and more confused and no one is getting anywhere.

Let's please clarify the details of the bonus, the amount of deposits in relation to this bonus, and the amount you have been credited in cashback as part of this bonus.

First, the bonus details:

"Get 10% cashback. No wagering requirements. Every Tuesday.

The cashback amount is calculated from Tuesday 00.00 UTC to Monday 23.59 UTC, and is credited for net losses in slots and live games.

Your deposits:

You initially stated at the beginning of this complaint "Between the 21 st of November Melbourne time which is to the 27 November.. as we always in front so it is within the UTC week

I deposited $4300 in crypto!! Happy to provide the screenshots. I’ve taken a screenshot with all of them in there, but individually you can just add them up. It’s not a hard…."

Assuming you lost these deposits entirely, the cashback due to you would be 10% and therefore $430. For some reason, you have become confused and believed you were due to receive 50% cashback ("My bonus should’ve been almost $2150 +") it seems because of this rule:

8. Players with a high Bonus rate (5-9 deposits, 70% Bonus rate; 10 or more deposits, 50% Bonus rate) are not eligible for additional bonus offers.

The fact that you made multiple deposits for this bonus does not entitle you to 50% cashback. As I have already explained, this rule means that if you have claimed bonuses on 50% or more of your deposits, you will not be able to claim any more bonuses.

The amount you have received in cashback from the casino:

You previously stated "For some reason, my manager will not give me that bonus. All he does he’s he upload a 10% bonus which is $420 I’ve calculated that I was issued !!! " and more recently you mentioned "I received $11.22 USDt"

Please clarify if you have received in total $420 + $11.22 from the casino up to this point.

Kind regards,

Adam

Adem

8. Players with a high Bonus rate (5-9 deposits, 70% Bonus rate; 10 or more deposits, 50% Bonus rate) are not eligible for additional bonus offers.

that the rules please interpret the rules what that means

interpretation of that rule means you do more than 10 deposits and your bonus rate is at 50% is that not how you please explain me that rule firstly because we’re all getting confused here and quite frankly this is why you’ve got a host correct to explain and discuss this, but anyhow, please interpret me though that rule number eight

Just let brake it all down what you think that means that rule on the crypto deposit promotion!

how I read it she refers to multiple deposits, the more depot that rule refers to what you’re going to get in a bonus cashback on your losses

Hello Yoshy2323,

The rule in question refers to the amount of bonuses you claim in relation to the amount of deposits you make.

8. Players with a high Bonus rate - this means players who have used a lot of bonuses, for example

5-9 deposits, 70% Bonus rate; - players that have made between 5-9 deposits, and claimed a bonus with 70% of those deposits

10 or more deposits, 50% Bonus rate - or players that have made 10 or more deposits, and used a bonus with half of those deposits

are not eligible for additional bonus offers.- cannot claim any more bonuses

So essentially, all this rule means is that players who have already used a lot of bonuses are not able to claim any more bonuses.

I hope that I have explained that clearly, please let me know if not.

Kind regards,

Adam

Well I haven’t got a high bonus rate because the only bonus that they give me is 10% they’ve been giving me 10%. They actually confirmed they give me 10% this is what I mean. My last manager had me on a higher bonus rate at a fixed rate, Ron has come along And has changed it without me knowing and he only gives me 10% on all my deposits regardless not a dollar more than 10% and in the question earlier. How do you say did they give me 10% know that on the last bonus, they gave me that she gave me 8%.

And I’ve got an email that says that I had no bet restriction of $7.50 and Ron has come along and added it. I’ve actually got confirmed information that was the deal and email confirming that is your deal. The bet restriction has come off he’s come along and he’s added it. I ask him he doesn’t reply.

And then my other question is why won’t the casino reallocate me a new manager he will not speak to me so as soon as you go onto the casino page a big caption comes in contact your VIP manager for bonuses and extra gifts and so so I can’t even get a simple answer from the guy, so why won’t the casino refer me to a new manager they’ve sent me over 12 to 15 emails that they’ll contact me they’ll never have they never will. Why will not the casino. Contact CUSTOMER if he’s got an issue

Hello Yoshy2323,

At this point, your bonus rate is not relevant, as the casino has decided to disallow you from claiming any further bonuses, which they are within their right to do.

What is relevant is that you claimed a 10% cashback bonus on deposits totaling $4300, and according to the comments from you, you have in total received the amount of $431.22 ($420 + $11.22).

Can you please confirm that you have received these amounts mentioned?

Kind regards,

Adam