Rockwin Casino Review

The player from Germany faced issues withdrawing €1500 from the casino. An initial withdrawal of €500, approved a week prior, had not arrived, and two subsequent €500 withdrawals were credited back to her account. She could not withdraw these funds again due to wagering requirements. After contacting the casino multiple times without resolution, we intervened by reaching out to the casino and its affiliates. Eventually, the player confirmed receiving the money, and the complaint was marked as resolved.

The player from Australia faced withdrawal delays for 21 days with Crownplay online casino. Although the player communicated multiple times with support and provided the requested KYC information, the winnings were returned to the playing balance. Despite numerous attempts to resolve the issue, including providing correct bank details and dealing with multiple VIP managers, the funds remained unpaid. After 7 weeks, the issue was resolved and the player received the funds.

The player from Switzerland had been waiting for a withdrawal of 311fr since 25/04/2024, despite having successfully made three previous withdrawals. The casino's only response via online chat had been requests for patience. After the player explained his concern, he confirmed that he had received his winnings after 11-12 days since his withdrawal request. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The player confirmed that she had been fully verified and the withdrawal was in processing. She had also expressed dissatisfaction with the casino's lack of response to her emails and chats. However, the issue was eventually resolved with the player confirming receipt of her withdrawal. We had advised the player to be patient and wait for at least 14 days after requesting their withdrawals before submitting a complaint. We extended the timer by 7 days for the player to respond, and upon confirmation of the receipt of her withdrawal, we marked the complaint as 'resolved'.

The player from New Zealand had an issue with Crown Play's withdrawal process. Despite having 3 withdrawals in process, the communication from the casino's customer support had been inconsistent. The player had been waiting for 14 days for a $1000 withdrawal, beyond the casino's declared 3 days processing time. We engaged in a dialogue with the player to understand the situation better and invited the casino to participate in the resolution. However, the player informed us that the payout was eventually received after a 15-day wait. As a result, we marked the complaint as 'resolved'.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. She had affirmed that her account was verified and the withdrawal was approved. After waiting for a few more days, she confirmed that she had received the withdrawal. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia, who had recently achieved VIP status, had been frustrated due to two pending withdrawals from the casino. Despite his efforts to contact customer support via an account manager, email, and 24/7 chat, he had received no response. Additionally, the casino's updated terms and conditions had raised his concerns about receiving his money. We had advised the player to wait for the standard 14-day processing time for withdrawals. Eventually, the player confirmed that he had received his money, although he expressed disappointment with the casino's slow response time. The issue had been successfully resolved.

The player from Malaysia had been unable to withdraw his winnings from an online casino, despite having requested the withdrawal over a week prior. The casino had asked for account verification, to which the player had complied by providing an identity card and selfie. However, the casino later requested a VISA and residential permit from Thailand, which the player couldn't provide as he was Singaporean and was using a VPN to access the casino. The player had also faced issues providing proof of residency as he was living with his parents and the utility bills were not in his name. After a series of back and forth communications, the player eventually submitted a utility bill in Thai, which was initially rejected by the casino. The Complaints Team had intervened and after some delay, the player finally received his winnings. The issue was then marked as 'resolved' by the Complaints Team.

The player from Germany had deposited 100 euros at Crownplay Casino and after playing through the bonus, had attempted to cash out 500 euros since March 29th, 2024. He had faced difficulties with the casino's chat support and was frequently logged out of his account. The player's withdrawal had been mistakenly sent to an old bank account. Despite multiple attempts to contact the casino and provide proof of the returned funds, the casino had claimed they never received the money. After waiting for several days, the casino had finally credited the funds back to the player's account. We had advised the player to be patient and cooperative during the withdrawal process, and the issue was eventually resolved.

The player from Hungary had reported a delayed payout from Crownplay Casino. Despite having reached out to the casino's support team twice, he had not received his winnings within the stated three business day period. After 12 days of continuous communication and insistence, the casino paid out his winnings. We had marked the complaint as 'resolved' in our system.

The player from Australia had attempted to withdraw $750 from the online casino a week prior but had not received her funds. The casino's customer service had not been helpful, either not responding or ending the chat sessions prematurely. The player's account had been verified, and the winnings had been accumulated from a $50 loyalty bonus after losing $800 with deposited funds. Despite multiple attempts to contact the casino, the player had received no concrete response. After two weeks, the player reported that the funds had been paid into her account. We confirmed this resolution and marked the complaint as 'resolved'.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before filing a complaint, citing possible reasons for the delay such as the KYC verification process or a high volume of withdrawal requests. The player later confirmed that they had received their withdrawal. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino and it informed us that the player made a typo in his email address when requesting a withdarwal which caused some technical issues. However, the player requested a withdrawal via other payment method and the money was successfully credited to him, so we closed the complaint as resolved.

The player from Germany is experiencing some issues with bonus winnings, and the support is not being helpful. The casino admitted that the players winnings were debited by mistake, therefore they decided to refund the maximum winnings that the player could withdraw from this bonus.

The player from Germany has requested a self-exclusion due to a gambling problem. He believes that it shouldn’t be allowed to deposit funds into sisters casinos. The casino decided to issue the refund, therefore we marked the complaint as resolved.

The player from Berlin had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receiving her winnings after verifying her account. The Complaints Team marked the complaint as resolved in their system.

The player from New Zealand was unable to get her account verified despite sending numerous documents multiple times. She kept being asked for the same documents repeatedly, causing frustration. After successfully uploading the required documents via live camera, her account was verified, and she was able to complete her cashout. We marked the complaint as resolved.

The player from Germany had won 2400 euros but was unable to withdraw the funds using bank transfer, credit card, or Mifinity. Despite trying different devices and updating the browser as advised, only withdrawal options like Bitcoin were available. The Complaints Team explained that the availability of payment methods was influenced by various factors and not solely controlled by the casino. After the player confirmed her verification and mentioned a previous successful bank transfer withdrawal, the casino added more withdrawal options, and the player successfully received her winnings. The complaint was then marked as resolved.

The player from Australia had reported a delay in receiving her $300 withdrawal from the casino, despite the casino's 3-day processing time. The player had also mentioned inconsistencies in communication with the casino's customer support regarding the transfer duration. However, the issue was resolved after the player received the funds and confirmed the resolution, leading us to mark the complaint as 'resolved' in our system.

The player from Australia complained about not receiving the level 8 VIP level promotion, a $450 bonus, from an online casino. The casino had initially claimed that the bonus had been given. After further communication, the casino decided to credit the bonus to the player's account. The player had confirmed the issue as resolved, albeit expressing dissatisfaction with the casino's initial response. We subsequently marked the complaint as 'resolved'.

The player from Australia requested a withdrawal on the 26th of July but hasn't received it yet, being repeatedly told the casino is experiencing high demand and the process will take more time. After thorough investigation from the casino side, the player received all his winnings.

The player from New Zealand was unable to withdraw due to difficulties with the payment processor. 2 months after submitting the complaint, the casino made a manual withdrawal to an alternative payment method. The complainant confirmed that the payment was successfully credited to this payment method. The complaint is resolved.

The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Malta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Belarus was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. The player together with the casino found a solution and the player already confirmed the first payments have been successfully processed. We consider the complaint resolved.

The player from the Netherlands attempted to withdraw €210, but the casino kept cancelling the withdrawal. Despite completing the verification process and confirming their email address, the player did not receive clear answers from the casino about the issue. After the complaint was submitted, the casino claimed the email was not verified, which the player proved otherwise. Following this, the withdrawal was processed successfully, and the issue was resolved.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Initially, he was worried due to the casino's lack of response on the helpdesk and email. However, the issue was resolved when the casino transferred the full amount of €597 to his bank account. We had marked the complaint as 'resolved' in our system.

The player from Netherlands is experiencing a blocked account, preventing him from accessing €5000. Despite contacting the casino, he receives the same response and his issue has been unresolved for 4 weeks. The issue has been resolved successfully.

The player from Australia made a $50 USD deposit through the payment provider "Paydo," but the funds were not applied to their casino account. After closing the account and requesting a refund, the casino asked for verification documents. However, the casino continues to delay the process and repeatedly asks for the same transaction proof. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as "resolved".

The player from Guyana was not able to withdraw her winnings via the preferred payment method. The casino processed the payment manually, but the player claimed she have not received the payment of the disputed amount. After an investigation, the player's bank confirmed she received the payment from the casino. The amount of received payment differed from what the player expected, due to differences in currencies' exchange rates. The complaint is resolved.

The player from Germany had won a large sum of 10,000€ at Goodman Casino. The first two withdrawals of 2,500€ each had been received, but the remaining amount had been delayed without a clear reason from the casino. The player had contacted the casino repeatedly and had received generic responses, despite the casino's terms which stated withdrawal limits of '5,000€/day and 10,000€/week'. After we had contacted the casino, they claimed it was a technical error and forwarded the issue to their payment provider. Eventually, the player confirmed that he had received the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the complaint as 'resolved'.

The player from Switzerland is encountering delays in withdrawing 5,000 Euros, which is within the daily limit. The player still has 19,000 Euros waiting to be paid out. They also have concerns about the casino's responses and inconsistent information about payment timeframe. We contacted the casino, but before it replied, the player informed us about getting payments and asked to consider the complaint to be resolved, so we closed it accordingly.

The player from Switzerland is facing difficulties with account verification for withdrawals because of the change in residential address. The casino keeps rejecting the documents because it doesn't match with the registered address. The complaint was resolved as the player verified himself and received the money from the casino.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is dissatisfied with the withdrawal process. After requesting a withdrawal, the player's account was blocked without explanation. The casino responded and stated that the account was closed for responsible gaming reasons, but that the player would still receive payment of their balance. The casino then stated that due to the reason for the account closure, the funds could only be paid by bank transfer and so payments would be sent weekly. Eventually, the player received payment in full and the complaint was resolved.

The player from Japan has deposited money into casino account, but the funds seem to be lost. Together with help of the casino representatives the player received his deposit into his casino account and the complaint is resolved.

The player from Germany managed to win 20000€ and made a successful initial withdrawal of 5000€. The rest of his withdrawals have been pending without clear reasons from the support chat. The issue has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.