Rockwin Casino Review

The player from Germany had requested three withdrawals of €500 each on February 20th, 21st, and 22nd, but had not received any funds despite contacting customer support six times. He was looking for further action to resolve the issue. The Complaints Team confirmed that the player's account was verified, and after further communication, the winnings were eventually paid out and credited to his account. The complaint was marked as resolved, and the player was advised to reach out again if any further issues arose with his remaining outstanding funds.

The player from Australia had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that he was eventually paid his winnings. The Complaints Team marked the complaint as 'resolved' in their system and expressed appreciation for the player's cooperation.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The issue was resolved when the player finally received her payout after 14 days of waiting. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system. The player had expressed frustration over the delay but appreciated the assistance provided.

The player from Italy faced issues with withdrawing money from Crownplay, as the initial successful withdrawals were followed by complications since December. A withdrawal request for €185.00 made on 03/12/24 was canceled after an extended waiting period, and a subsequent request for €395.00 remained pending approval with no credit received. The issue was resolved after three months of waiting, with the player confirming receipt of his funds. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece had requested a withdrawal of 500 euros on January 8th, but after 6 business days, it remained unprocessed. Despite communicating with the casino and receiving standard responses, there was no progress, and requests to speak with the finance department went unanswered. After multiple attempts to resolve the issue, including a cancellation of the initial withdrawal, the player ultimately received his winnings. The case was then marked as resolved.

The player from Colombia faced challenges in withdrawing winnings due to multiple rejections of his proof of address verification, despite having submitted a bank statement and phone bill several times. The issue was resolved after the player confirmed receipt of all funds, indicating that his previous two withdrawal requests of 500 euros each had been successfully processed. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.

The player from Australia had a pending withdrawal of $750 since December 19th, with a total amount won of $6763 still not processed. The player experienced significant delays with multiple withdrawal requests, with the first successful withdrawal taking 25 days and the second taking 26 days. The Complaints Team intervened by contacting the casino on his behalf, leading to the casino confirming that the player could request multiple withdrawals at once. The player subsequently received his withdrawals, and the issue was resolved.

The player from Switzerland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue had been addressed by the Complaints Team, who advised the player to be patient while the casino processed the withdrawal. Ultimately, the player decided to close her account after losing her balance, and the account closure was confirmed after communication with the casino. The complaint was marked as resolved in the system.

The player from Norway encountered issues with a 100% deposit bonus from Crown Play, where the bonus terms stated a 5x max win, which had not been disclosed in the bonus offer. After wagering the bonus, his account balance went to zero, and the bonus expired. The issue was resolved as the player confirmed that the casino refunded the amount to his account due to an error. He had not yet attempted to withdraw the cash but expressed hope that there would be no further problems. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece had been waiting for 10 days for a withdrawal and was only receiving messages assuring that the withdrawal was safe and asking for patience. The Complaints Team had intervened after the player expressed frustration over the delay and confirmed that the issue had been successfully resolved. The player had received confirmation of the withdrawal, and the complaint was now closed as resolved.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration over repeated inquiries regarding KYC verification and delays attributed to high payout volumes. After extensive communication with the casino, the player confirmed that the winnings had been received. The issue was then marked as resolved by the Complaints Team.

The player from Germany encountered ongoing issues with withdrawing funds from the casino, having requested her first withdrawal of 500€ on August 5th. Despite the request, chat support offered no clear resolution, leading to a feeling of mistrust. After 22 days of waiting and multiple complications, the issue was resolved when the player finally received the funds in her account. The Complaints Team successfully facilitated communication with the casino, ensuring the player's winnings were credited.

The player from Greece had requested three withdrawals, but none had been processed despite the casino's stated 3-business-day timeframe. The first withdrawal had been pending since 28-07-2024. After a series of communications, it was confirmed that the player eventually received his winnings from the initial withdrawals. However, he faced delays with subsequent requests, which were addressed by the Complaints Team. Ultimately, all pending withdrawals were completed successfully, and the complaint was marked as resolved.

The player from Germany won 500 Euros at CrownPlay Casino on July 12, 2024, but did not receive the payout. Chat support was unhelpful, and the money was transferred back to her account without resolution. The issue was resolved when the player confirmed that the money had arrived in her account. The complaint was marked as resolved by us.

The player from Germany faced issues withdrawing €1500 from the casino. An initial withdrawal of €500, approved a week prior, had not arrived, and two subsequent €500 withdrawals were credited back to her account. She could not withdraw these funds again due to wagering requirements. After contacting the casino multiple times without resolution, we intervened by reaching out to the casino and its affiliates. Eventually, the player confirmed receiving the money, and the complaint was marked as resolved.

The player from Australia faced withdrawal delays for 21 days with Crownplay online casino. Although the player communicated multiple times with support and provided the requested KYC information, the winnings were returned to the playing balance. Despite numerous attempts to resolve the issue, including providing correct bank details and dealing with multiple VIP managers, the funds remained unpaid. After 7 weeks, the issue was resolved and the player received the funds.

The player from Switzerland had been waiting for a withdrawal of 311fr since 25/04/2024, despite having successfully made three previous withdrawals. The casino's only response via online chat had been requests for patience. After the player explained his concern, he confirmed that he had received his winnings after 11-12 days since his withdrawal request. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. The player confirmed that she had been fully verified and the withdrawal was in processing. She had also expressed dissatisfaction with the casino's lack of response to her emails and chats. However, the issue was eventually resolved with the player confirming receipt of her withdrawal. We had advised the player to be patient and wait for at least 14 days after requesting their withdrawals before submitting a complaint. We extended the timer by 7 days for the player to respond, and upon confirmation of the receipt of her withdrawal, we marked the complaint as 'resolved'.

The player from New Zealand had an issue with Crown Play's withdrawal process. Despite having 3 withdrawals in process, the communication from the casino's customer support had been inconsistent. The player had been waiting for 14 days for a $1000 withdrawal, beyond the casino's declared 3 days processing time. We engaged in a dialogue with the player to understand the situation better and invited the casino to participate in the resolution. However, the player informed us that the payout was eventually received after a 15-day wait. As a result, we marked the complaint as 'resolved'.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. She had affirmed that her account was verified and the withdrawal was approved. After waiting for a few more days, she confirmed that she had received the withdrawal. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia, who had recently achieved VIP status, had been frustrated due to two pending withdrawals from the casino. Despite his efforts to contact customer support via an account manager, email, and 24/7 chat, he had received no response. Additionally, the casino's updated terms and conditions had raised his concerns about receiving his money. We had advised the player to wait for the standard 14-day processing time for withdrawals. Eventually, the player confirmed that he had received his money, although he expressed disappointment with the casino's slow response time. The issue had been successfully resolved.

The player from Malaysia had been unable to withdraw his winnings from an online casino, despite having requested the withdrawal over a week prior. The casino had asked for account verification, to which the player had complied by providing an identity card and selfie. However, the casino later requested a VISA and residential permit from Thailand, which the player couldn't provide as he was Singaporean and was using a VPN to access the casino. The player had also faced issues providing proof of residency as he was living with his parents and the utility bills were not in his name. After a series of back and forth communications, the player eventually submitted a utility bill in Thai, which was initially rejected by the casino. The Complaints Team had intervened and after some delay, the player finally received his winnings. The issue was then marked as 'resolved' by the Complaints Team.

The player from Germany had deposited 100 euros at Crownplay Casino and after playing through the bonus, had attempted to cash out 500 euros since March 29th, 2024. He had faced difficulties with the casino's chat support and was frequently logged out of his account. The player's withdrawal had been mistakenly sent to an old bank account. Despite multiple attempts to contact the casino and provide proof of the returned funds, the casino had claimed they never received the money. After waiting for several days, the casino had finally credited the funds back to the player's account. We had advised the player to be patient and cooperative during the withdrawal process, and the issue was eventually resolved.

The player from Hungary had reported a delayed payout from Crownplay Casino. Despite having reached out to the casino's support team twice, he had not received his winnings within the stated three business day period. After 12 days of continuous communication and insistence, the casino paid out his winnings. We had marked the complaint as 'resolved' in our system.

The player from Australia had attempted to withdraw $750 from the online casino a week prior but had not received her funds. The casino's customer service had not been helpful, either not responding or ending the chat sessions prematurely. The player's account had been verified, and the winnings had been accumulated from a $50 loyalty bonus after losing $800 with deposited funds. Despite multiple attempts to contact the casino, the player had received no concrete response. After two weeks, the player reported that the funds had been paid into her account. We confirmed this resolution and marked the complaint as 'resolved'.

The player from Hungary had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before filing a complaint, citing possible reasons for the delay such as the KYC verification process or a high volume of withdrawal requests. The player later confirmed that they had received their withdrawal. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino and it informed us that the player made a typo in his email address when requesting a withdarwal which caused some technical issues. However, the player requested a withdrawal via other payment method and the money was successfully credited to him, so we closed the complaint as resolved.

The player from Germany is experiencing some issues with bonus winnings, and the support is not being helpful. The casino admitted that the players winnings were debited by mistake, therefore they decided to refund the maximum winnings that the player could withdraw from this bonus.

The player from Germany has requested a self-exclusion due to a gambling problem. He believes that it shouldn’t be allowed to deposit funds into sisters casinos. The casino decided to issue the refund, therefore we marked the complaint as resolved.

The player from New Zealand faced significant frustration with her withdrawal process, where she had complied with multiple requests for verification documents, including a paysafe receipt and utility bill. Despite providing all necessary information, her withdrawal remained unprocessed after 18 days, and the casino had returned her funds to her account multiple times. The issue was resolved when the casino successfully processed her withdrawal requests of 250 NZD and 300 NZD, and the Complaints Team marked the complaint as resolved after confirming the withdrawals.

The player from Australia had waited for a withdrawal for less than two weeks. Unfortunately, they had not received their payout yet. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries regarding the status of the withdrawal and necessary documentation. Consequently, the complaint was rejected as further investigation could not be conducted. The complaint was later reopened and marked as resolved after the player confirmed receipt of the payout from the casino.

The player from Berlin had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receiving her winnings after verifying her account. The Complaints Team marked the complaint as resolved in their system.

The player from New Zealand was unable to get her account verified despite sending numerous documents multiple times. She kept being asked for the same documents repeatedly, causing frustration. After successfully uploading the required documents via live camera, her account was verified, and she was able to complete her cashout. We marked the complaint as resolved.

The player from Germany had won 2400 euros but was unable to withdraw the funds using bank transfer, credit card, or Mifinity. Despite trying different devices and updating the browser as advised, only withdrawal options like Bitcoin were available. The Complaints Team explained that the availability of payment methods was influenced by various factors and not solely controlled by the casino. After the player confirmed her verification and mentioned a previous successful bank transfer withdrawal, the casino added more withdrawal options, and the player successfully received her winnings. The complaint was then marked as resolved.

The player from Australia had reported a delay in receiving her $300 withdrawal from the casino, despite the casino's 3-day processing time. The player had also mentioned inconsistencies in communication with the casino's customer support regarding the transfer duration. However, the issue was resolved after the player received the funds and confirmed the resolution, leading us to mark the complaint as 'resolved' in our system.

The player from Australia complained about not receiving the level 8 VIP level promotion, a $450 bonus, from an online casino. The casino had initially claimed that the bonus had been given. After further communication, the casino decided to credit the bonus to the player's account. The player had confirmed the issue as resolved, albeit expressing dissatisfaction with the casino's initial response. We subsequently marked the complaint as 'resolved'.

The player from Australia requested a withdrawal on the 26th of July but hasn't received it yet, being repeatedly told the casino is experiencing high demand and the process will take more time. After thorough investigation from the casino side, the player received all his winnings.

The player from New Zealand was unable to withdraw due to difficulties with the payment processor. 2 months after submitting the complaint, the casino made a manual withdrawal to an alternative payment method. The complainant confirmed that the payment was successfully credited to this payment method. The complaint is resolved.

The player from Germany is experiencing difficulties obtaining his promotional winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Malta has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Belarus was experiencing difficulties withdrawing his winnings due to the limited availability of payment methods. The player together with the casino found a solution and the player already confirmed the first payments have been successfully processed. We consider the complaint resolved.

The player from the Netherlands attempted to withdraw €210, but the casino kept cancelling the withdrawal. Despite completing the verification process and confirming their email address, the player did not receive clear answers from the casino about the issue. After the complaint was submitted, the casino claimed the email was not verified, which the player proved otherwise. Following this, the withdrawal was processed successfully, and the issue was resolved.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Initially, he was worried due to the casino's lack of response on the helpdesk and email. However, the issue was resolved when the casino transferred the full amount of €597 to his bank account. We had marked the complaint as 'resolved' in our system.

The player from Netherlands is experiencing a blocked account, preventing him from accessing €5000. Despite contacting the casino, he receives the same response and his issue has been unresolved for 4 weeks. The issue has been resolved successfully.

The player from Australia made a $50 USD deposit through the payment provider "Paydo," but the funds were not applied to their casino account. After closing the account and requesting a refund, the casino asked for verification documents. However, the casino continues to delay the process and repeatedly asks for the same transaction proof. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After we contacted the casino, the player informed us that his account was finally verified and the winnings successfully paid out, therefore we closed the complaint as "resolved".

The player from Guyana was not able to withdraw her winnings via the preferred payment method. The casino processed the payment manually, but the player claimed she have not received the payment of the disputed amount. After an investigation, the player's bank confirmed she received the payment from the casino. The amount of received payment differed from what the player expected, due to differences in currencies' exchange rates. The complaint is resolved.

The player from Switzerland had requested a withdrawal on January 23, 2025, but had not received any funds and claimed that the casino was delaying without providing explanations. Following the player's complaint, the casino apologized and proceeded with the payment. The player confirmed that he had never experienced issues before and had no active bonus at the time. The case was then marked as resolved by the Complaints Team after the player expressed satisfaction with the outcome.

The player from Germany had won a large sum of 10,000€ at Goodman Casino. The first two withdrawals of 2,500€ each had been received, but the remaining amount had been delayed without a clear reason from the casino. The player had contacted the casino repeatedly and had received generic responses, despite the casino's terms which stated withdrawal limits of '5,000€/day and 10,000€/week'. After we had contacted the casino, they claimed it was a technical error and forwarded the issue to their payment provider. Eventually, the player confirmed that he had received the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the complaint as 'resolved'.

The player from Switzerland is encountering delays in withdrawing 5,000 Euros, which is within the daily limit. The player still has 19,000 Euros waiting to be paid out. They also have concerns about the casino's responses and inconsistent information about payment timeframe. We contacted the casino, but before it replied, the player informed us about getting payments and asked to consider the complaint to be resolved, so we closed it accordingly.

The player from Switzerland is facing difficulties with account verification for withdrawals because of the change in residential address. The casino keeps rejecting the documents because it doesn't match with the registered address. The complaint was resolved as the player verified himself and received the money from the casino.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is dissatisfied with the withdrawal process. After requesting a withdrawal, the player's account was blocked without explanation. The casino responded and stated that the account was closed for responsible gaming reasons, but that the player would still receive payment of their balance. The casino then stated that due to the reason for the account closure, the funds could only be paid by bank transfer and so payments would be sent weekly. Eventually, the player received payment in full and the complaint was resolved.

The player from Japan has deposited money into casino account, but the funds seem to be lost. Together with help of the casino representatives the player received his deposit into his casino account and the complaint is resolved.

The player from Armenia faced a delay in payment from NewLucky casino for two days, resulting in a loss of 300 euros. Despite being told that the withdrawal was processed, the funds were still not received. The issue was resolved when the player confirmed that the money had been withdrawn.

The player from Bavaria had been waiting for 9 days for the casino to process her withdrawal request, which remained pending. Despite her inquiries, she received only standard replies without any timeline or explanation. Eventually, after persistent follow-ups, the player's payment was released, and she confirmed receiving the funds in her bank account.

The player from Russia faced a delay in processing a withdrawal that had not been completed for three days. Despite promises from the casino to release the funds, there was no explanation provided for the holdup. The issue was resolved when the player confirmed that the payment had been made. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Germany managed to win 20000€ and made a successful initial withdrawal of 5000€. The rest of his withdrawals have been pending without clear reasons from the support chat. The issue has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.