Bet365 Casino Review

A player from Lithuania is facing issues with withdrawal at Bet365. The casino insists that the player opens up a new bank account in a different bank for processing the withdrawal, even though the player has only one account which they use for their salary and as a deposit bank to Bet365. The complaint was closed as the player stopped responding.

The player from Bangladesh had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player that withdrawals could take some time to process and might be delayed due to reasons such as unfinished KYC verification or high volume of withdrawal requests. We had extended the timer for resolution by 7 days, but the player failed to respond to our messages. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Italy transferred 400 euros to play but the online casino suspended her gaming account and claimed not to have received the money. In spite of the player's attempts to resolve the issue via email, the responses have been unhelpful. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy made a bank transfer deposit to Bet365 Casino after two years of inactivity. After making the deposit, the player could not log in. Despite contacting support about the issue and the location of the deposited €1000, the player has received no satisfactory explanation about the account suspension or funds. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Spain has been a customer of bet365 for over 10 years. Recently, after depositing in the casino, she was denied access to her account and her funds. The casino is requesting documentation of expired cards used 8 years ago. She does not have these documents since the related bank account no longer exists. We closed the complaint because the player didn't reply to our messages and questions.

The player from Mexico deposited 100 pesos at Bet365 Casino with the expectation to receive a deposit bonus. However, the player claims she did not receive the bonus and is now demanding the return of the deposited amount. The player did not respond to our questions, so we rejected the complaint.

The player from Italy deposited 300 euros into their bet365 account, which was abruptly closed. Refund in GBP was reversed by the bank due to foreign currency and now the casino is requesting proof that the player did not receive the money.

The player from Greece is unable to access around 600 euros in their account at Bet365 that has been restricted and subsequently closed without a valid reason. Despite several attempts to resolve this issue via emails and calls, the player still has not received an answer after nearly a month. The complaint was closed as the player informed us that he resolved the issue with the casino.

The player's account got closed due additional verification checks. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player's unable to play in the casino due constant technical issues. Due to the absence of any response from the casino pertaining to the matter, we are left with no choice but to mark the complaint as 'unresolved'.

The player from Spain won significant amount of money in a roulette. The following day, he was unable to access his account and the casino asked him to provide several identity documents. Player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Brazil allowed someone else to use his account, resulting in the account being blocked. Since this is strictly against the rules and the player had no balance on his account, we rejected the complaint.

The player's casino account has been blocked without any explanation, and they are unable to access their funds. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Ontario had had an issue with Bet365 Casino, accusing them of fraud and unprofessionalism. He had been frustrated due to the casino's inability to provide a detailed account of his winnings and losses from February to August 2022. Additionally, he had been upset about a credit check conducted under a different name. The player had been highly uncooperative and demanded to speak with a manager. We clarified our role as independent mediators and requested relevant communication between him and the casino. After reviewing the provided materials, we informed the player that casinos were not obligated to store records older than a year or provide players with detailed account information. We suggested he contact the licensing authority, iGaming Ontario, for further assistance. The player had agreed to do so and also mentioned seeking legal counsel. As we lacked the authority to enforce record retention by casinos beyond six months, this complaint had been closed as "waiting for regulator's decision". After three months, we reopened the complaint and asked the player about developments in his case. Since he has not responded, we rejected the complaint.

The player from Mexico submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Nigeria made a deposit via Neteller, but the casino refused to process their withdrawal, stating that it needs to be done through bank wire. However, in their country, there are no banks operating in BRL currency, making it impossible for them to receive the money. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Brazil has deposited funds by mistake. Now she’s experiencing difficulties requesting a refund. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from Greece is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia is complaining about the lengthy verification process. Additionally, the account seems to be blocked now. We closed the complaint as unresolved because the casino failed to reply

The player from Brazil has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from the United Kingdom is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.

The player's account got blocked due to additional verification checks. The casino contacted us and stated that they were unable to discuss any details regarding the player and their account with a third party. Without the casino's cooperation, we were unable to continue our investigation and so the complaint was closed as 'unresolved'.

The player 'CONKER45' requested a withdrawal but didn't receive payment. The casino told them that this was due to an incorrect digit in their banking information. they also stated that they could not trace the withdrawal but were working on it. There has been no further response.

The player "overdeliver" (probably from UK) had been signed up to the GamStop service before he decided to deposit in Bet365. His deposits were accepted and when he asked the casino for a refund it was denied despite that he had used the same contact details for registration in both services. Bet365 has no reaction policy at thePogg site, so no answer from the casino was provided and he was recommended to try resolve this issue with UK gambling authority.

The player has been playing in the casino for a couple of months. He managed to win about ₹31000 but suddenly his account was closed seemingly without a reason. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Player complained that his account was suspended and the casino told him they would send him a letter with a reactivation code. But one year later, the player still didn't receive such letter. Player suspected the casino hadn't sent the letter so he wouldn't be able to cash out the remaining balance from the account. No reaction from the casino, no more update since then.

Player complained he had been playing at the casino for several years when his account got suspended. He was told to contact the live support who told him he would receive a call from the responsible department but that never happened. No reaction from the casino, no more update since then.

Player complained the casino had suspended his account without any relevant reasons. Player won some money and the casino requested from him all the copies of prepaid vouchers he used for the deposit. Player said that this request was impossible to satisfy as the vouchers were usually for one use only and were anonymous. No more update since then. No reaction from the casino.

Player complained he had moved from Australia to the United Kingdom, his casino account was checked and passed the security verification, but the casino required further documents which was impossible for the player to get from his new country and until then his account stayed suspended with funds on it. No reaction from the casino, no more update since then.

Player of a certain age (70+) complained that his account got suspended for further security checks. He had already sent them a copy of his passport, but later they asked him for a copy of his driving license. The player said he had never owned a driving license but the casino told him to apply for it. Regarding his age the player refused to do so. No reaction from the casino, no more update since then.

Player complained his account was suspended for almost a month then. He had some bigger winnings on his account and couldn't access it. All he got from the casino was a reply that his account was under review. No reaction from the casino, no more update since then.

Player complained that before he started to play at the casino he made sure with life support that he had never opened an account there previously. After he lost some money the player wanted to self-exclude himself from the casino but another chat support told him he had opened an account there previously. Players' winnings and deposits were voided, the player complained about the casino's irresponsible acting. Player was advised to seek further help with the gambling commission. No reaction from the casino, no more update since then.

Player complained the casino had made him pass through many verification processes, confirmed he had passed the security checks and was verified, and that his withdrawal request was being processed. However, this went on for months and the player still didn't get his money. No reaction from the casino, no more update since then.

Player complained the casino had closed his account due to a management's decision. He complained about unhelpful casino support. No reaction from the casino, no more update since then. Apparently, casino said the player had self-excluded himself but this was not supported by any proofs.