Bet365 is one of the biggest online gambling companies. Bet365 casino offers wide variety of games, promotions and payment methods. However on the other hand not very flexible withdrawal verification system, thanks to which several players couldn't withdraw their winnings, contributes to rating decrease.
Bet365 is a company well-known as one of the largest online bookmakers in the world. Although the popularity of their online casino lags far behind their sportsbook, it has still built a solid base of casino players. The casino holds two separate licenses - from Gibraltar and the United Kingdom respectively.
With the same account you can access casino, bookmaker and other Bet365 products. It is interesting that under the Bet365 brand, the company are actually operating 3 distinct online casinos: casino.bet365.com, vegas.bet365.com and games.bet365.com. All are owned by Hillside Media Casinos, and all offer up bonuses independently of each other, so you can get a welcome bonus up to three times.
The “Casino” offers old-fashioned slots, Live Roulette and Live Blackjack. By contrast, “Vegas” is more focused on modern online slots including NetEnt games. On games.bet365.com you can find games from IGT, another leading software provider. The availability of these three casinos on one website may look confusing, and they are visually the same which doesn’t help matters, , but in terms of design and content, the websites are easy to navigate and browse.
Language availability throughout the casino website is excellent, and you can choose from 18 languages - should be more than enough for most players. Besides English you can choose, for example, from German, Portuguese, Spanish, a number of Scandinavian languages, Japanese, and many others. As a huge advantage, live chat is also available in all of these languages, as well as by e-mail and telephone. All of these support channels can be used 7 days a week, from 10:00 CET to 23:00 CET.
Bet365 casino has been tried and tested by million of players. Most of them praise the fast and pleasant customer support, until it comes to the dreaded withdrawal verification process. Then you can clearly see the DNA of Bet365 as bookmakers, who must actively defend themselves not only against sports fraud, but also against players who are trying to gain an unfair advantage.
Make sure to prepare your driving license, passport and ID card before you start to play at Bet365. If you do not have a driver's license or passport, you’re better off not playing for real money at Bet365 Casino. As soon as you try to withdraw any winnings, it becomes your obligation to obtain the relevant documents they request. If the casino has sent you a verification code by regular mail, look after it - keep it in a safe place, because you will need it later.. A number of complaints prove that the casino does not show enough willingness to send the verification code for a second time, so don’t misplace it, whatever you do. For these reasons, we encourage you to have an account completely verified first, then play for real money, to avoid these hassles later down the line.
The complaints we have found while checking the reputation of Bet365 casino on various gambling websites were almost entirely related to mismanagement of the verification process upon withdrawal. In five of these cases we have to conclude that the casino probably infringed on the player’s rights. Although this is a negligible number of complaints for such a big casino, with millions of players,, these cases left in us with a sour taste in the mouth, and many unanswered questions about this casino.
The fact that Bet365 stubbornly refuses to discuss any complaints publicly does not help with this overall impression. Even official mediators like, for example, Casinomeister or Askgamblers are given short shrift. Unfortunately, it looks like Bet365 is becoming a corporate juggernaut, preferring heavy marketing to good communication with their players. Although, if the complaints department took a more common sense approach, we could probably live with this.. After all, to resolve some of the expectations of unsatisfied players to their satisfaction should never be such a problem for such a big company.
Bet365 is a group with an annual profit of over €400 million. With such a high turnover,million-dollar wins are negligible, in terms of the sheer scale of their operation. At Bet365 casino, you can feel free to play games with a maximum bet and high variance (of course, if your account has already been verified). If you really get lucky, the chances that Bet365 will pay you your withdrawals are very high. Since the casino has no limits on withdrawals, your winnings will be paid out to you after passing the stringent verification process - there should be no further restrictions.
Verification of your withdrawal request usually takes up to 24 hours. As long as everything is in order, you will receive a withdrawal within 1-10 days.
Bet365 Casino does not currently offer any no deposit bonus. But after your first deposit, you can choose from three different bonuses and it's up to you which one you select. The bonuses are:
- Standard New Player Bonus: bonus 100% on your first deposit up to 100€, minimum deposit 10€. Wagering requirement is 20x the bonus + deposit.
- Slots Only New Player Bonus: bonus 200% on your first deposit up to 200€, minimum deposit 10€, wagering requirements is 30x and refers to the bonus + deposit. This bonus is valid only for playing on their slot machines.
- VIP New Player Bonus: bonus 50% for your first deposit up to 500€, minimum deposit 200€, wagering requirement is 30x and refers to the bonus + deposit.
When you take advantage of the Standard New Player Bonus and VIP New Player Bonus, be careful if you’re playing your favorite table and card games - for example roulette bets contribute to the wagering requirement at just 20%, blackjack 10%, and video poker 5%. A complete list of all exceptions can be found in the eleventh clause of the bonus conditions.
In terms of the wagering requirements, you need to be especially careful, because values may vary based on your country of residence. The specified value of wagering for your country can be also found in the casino‘s bonus terms.
In the terms and conditions you can find also clause about the right of the casino to levy an administration charge on players, up to a maximum deposit bonus, free bet, risk-free bet or other payment, to cover administrative expenses. The amount of the fee, and details of particular situations in which they might be charged are not described in any detail.. So far, there have not been any specific complaints that would confirm the application of this clause by the casino, but it’s something to be aware of nonetheless.
Similarly controversial is the very next clause, which talks about the casino’s right to assess whether you are a recreational player or not. If, based on their internal conditions, they classify you as a professional player, the casino has the right not to pay you your withdrawal. However, we have not found any complaints pointing out that the casino was trying to use that clause against their players.
Bet 365 casino offers a VIP program, which has 3 levels - bronze, silver and gold. As a newly registered player you automatically start at bronze and your level will be reconsidered after a month, based on the number of loyalty points you have earned. Membership at various levels will bring you different benefits - for example bonus chips with a value of 50-1000€, some special offers, or even invitations to special sporting events, where Bet365 takes care of everything you will need on a first-class basis.
Anyhow, whether you decide to play at Bet365 casino, or you decide to head to some other casino is up to you. On the one hand, there is a large number of satisfied customers and an unlimited financial limit for withdrawals. On the other hand, there are the already mentioned complaints that certainly harm the casino's reputation - as well as the general reluctance of this casino to discuss these complaints with unsatisfied players. As you can see even in our overview of complaints, mostly they concern the non-flexible verification process. Therefore, we think Bet365 should work to improve it. You can also read Bet365 review at other reputable gambling portal Gaming Revolution just in case you need second opinion to help you decide if to give Bet365 Casino a chance.
At Bet365 casino you will find games clearly divided into categories. You’ll find a selection of card games, table games, video poker, keno, slot machines, and games with the possibility of winning progressive jackpot - for example Prince of Olympus, Goddess of Wisdom, Age of the Gods, and many others.
If you like Bet365 casino, you can have it directly in your pocket with the mobile app, which you can use only with Android OS devices. If you have an iOS device, you can use the mobile website in your phone or tablet browser without difficulty.