Bet365 Casino Review

Players from United States Not Accepted
8.8 Rating
Perfect
Reputation
Players from United States Not Accepted
Perfect
Reputation
 

Bet365 is one of the biggest online gambling companies. Bet365 casino offers wide variety of games, promotions and payment methods. However on the other hand not very flexible withdrawal verification system, thanks to which several players couldn't withdraw their winnings, contributes to rating decrease.

Blacklisted on
The Pogg Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Allowed
Website
Language
English (+17)
Live Chat
Language
English (+16)
Email Support
Language
English (+16)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (18)
Game providers
Show All (28)
Owner
Hillside Group
Established
2016
Withdrawal limit
Not Limited
Licensing Authority
Gibraltar
Good
Interesting Facts
  • Huge casino popular worldwide
Positives
  • No withdrawal limits
  • Extensive collection of live dealer games
Negatives
  • Strict and long verification process
  • Company focuses on sports betting rather than the casino
  • Some unresolved complaints

Complaints about Bet365 Casino (9)

We have conducted extensive research on the internet and as a result we have found following 9 complaints about Bet365 Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Bet365 Casino a Perfect reputation.

Perfect Casino Reputation
No reaction policy, good regulator
Black points: 250
Account suspended without relevant reason, no reply from the casino.
Player complained his account was suspended for almost a month then. He had some bigger winnings on his account and couldn't access it. All he got from the casino was a reply that his account was under review. No reaction from the casino, no more update since then.
 
This complaint is from 3/2015
Disputed amount: $12,000 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Failed self-exclusion.
Player complained that before he started to play at the casino he made sure with life support that he had never opened an account there previously. After he lost some money the player wanted to self-exclude himself from the casino but another chat support told him he had opened an account there previously. Players' winnings and deposits were voided, the player complained about the casino's irresponsible acting. Player was advised to seek further help with the gambling commission. No reaction from the casino, no more update since then.
 
This complaint is from 3/2015
Disputed amount: 4,500 kr. (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Long verification process and withdrawal processing.
Player complained the casino had made him pass through many verification processes, confirmed he had passed the security checks and was verified, and that his withdrawal request was being processed. However, this went on for months and the player still didn't get his money. No reaction from the casino, no more update since then.
 
This complaint is from 1/2015
Disputed amount: €901 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account suspended, reactivation code never received.
Player complained that his account was suspended and the casino told him they would send him a letter with a reactivation code. But one year later, the player still didn't receive such letter. Player suspected the casino hadn't sent the letter so he wouldn't be able to cash out the remaining balance from the account. No reaction from the casino, no more update since then.
 
This complaint is from 7/2018
Disputed amount: $3,025 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account closed, no reason given to the player.
Player complained the casino had closed his account due to a management's decision. He complained about unhelpful casino support. No reaction from the casino, no more update since then. Apparently, casino said the player had self-excluded himself but this was not supported by any proofs.
 
This complaint is from 1/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account suspended without relevant reason.
Player complained he had been playing at the casino for several years when his account got suspended. He was told to contact the live support who told him he would receive a call from the responsible department but that never happened. No reaction from the casino, no more update since then.
 
This complaint is from 12/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account suspended without relevant reason, prepaid vouchers copy requested.
Player complained the casino had suspended his account without any relevant reasons. Player won some money and the casino requested from him all the copies of prepaid vouchers he used for the deposit. Player said that this request was impossible to satisfy as the vouchers were usually for one use only and were anonymous. No more update since then. No reaction from the casino.
 
This complaint is from 9/2016
Disputed amount: €900 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account suspended without relevant reason, player changed country of his location but casino requested more proofs.
Player complained he had moved from Australia to the United Kingdom, his casino account was checked and passed the security verification, but the casino required further documents which was impossible for the player to get from his new country and until then his account stayed suspended with funds on it. No reaction from the casino, no more update since then.
 
This complaint is from 4/2016
Disputed amount: A$35 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account suspended, driving licence required but the player is 70+ y.o. and never owned a driving licence.
Player of a certain age (70+) complained that his account got suspended for further security checks. He had already sent them a copy of his passport, but later they asked him for a copy of his driving license. The player said he had never owned a driving license but the casino told him to apply for it. Regarding his age the player refused to do so. No reaction from the casino, no more update since then.
 
This complaint is from 3/2015
Disputed amount: £78 (bonus money)
Read more on: askgamblers.com
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Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

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