The player from Bulgaria has been blocked without further explanation. We rejected the complaint because there were no funds being held in the player's account.
bet365 Casino - Player's account has been blocked.
Amount: ??
bet365 Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
My account was closed by their choice I don't know why most likely because I have self-excluded 2 times while using their services unseen this is the reason I can't use my account anymore please make it possible for me to use my bet365 account I have always been a loyal customer on this site.
Automatic translation:
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1 year ago
Dear Peio9421,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply and understanding.
Best regards,
Kristina
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1 year ago
Translation
All paid just want to restore my account and play again
Or somehow delete my data so that I don't exist as their customer
Automatic translation:
Public
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1 year ago
Thank you for your reply, Peio9421. I apologize, but unless there are funds being held, we cannot penalize casinos for blocking your account, nor can we force them to let you play if they decided to end their cooperation with you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
