The player from Greece is unable to access around 600 euros in their account at Bet365 that has been restricted and subsequently closed without a valid reason. Despite several attempts to resolve this issue via emails and calls, the player still has not received an answer after nearly a month. The complaint was closed as the player informed us that he resolved the issue with the casino.
Bet365 Casino GR - Player's Bet365 account has been closed with remaining balance.
Amount: €600
Bet365 Casino GR
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
Good evening, I used bet365 for almost 5 months with relatively large amounts in it...when I won something more and went to make a withdrawal, by their own decision they put a limit on my account because of the betting manager...I continued the withdrawals but in small amounts because I had a problem with the bank me and rejected some … after several days passed and I spoke with them on the phone after countless emails I sent … I still had 600 euros in which I withdrew and at that time I received a call from bet 365 about the restriction … after their own conclusions without any valid evidence they closed my account directly because of a third person .. without even a notification and my withdrawal was rejected again by my bank and it went back to the now closed account ... 3 weeks now I have the money in it I can't log in I can't to pull them and they keep telling me that it's being checked... I explained everything to them over the phone and it seems to me that I'm absolutely right and I haven't involved any third party or done anything illegal... nevertheless I'm still waiting for an answer and they've been answering me for almost a month now how is my account checked! Without even being able to withdraw the money I have in it....shouldn't there be some time frame that these checks are done...because we are talking about abuse?? Is it possible to check my account and 5 months for example ?? I want to file a complaint because there is absolutely no fault on my part and it can be proven...what should I do
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10 months ago
Hello Giorgos1995,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino GR. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when is your account disabled? Did you play casino games or sports betting? Did you claim any bonuses in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Translation
Good evening my friend, it is verified I used to play sports bets and casinos sometimes....after a win I made in the casino I went to withdraw the whole amount but it was rejected because of the bank...I didn't know and after a communication with them and some comments they made the decision to limit my account for responsible betting but I could access and continued to make small withdrawals ...after 1 week I almost spoke to them on the phone after trying to find them 1000 times ...they themselves do not give a dime ....and after this phone call they completely closed my account for a check with the excuse that I was using it for a third party from my context all this was deduced by the girl I was talking to and they closed it WITHOUT even a notification...I had a withdrawal of 600 euros left on which I did a few hours before I was closed, but unfortunately it was rejected by the bank and it has now returned to the closed account...we talked again and I explained to them that it was a misunderstanding and I have not done anything illegal or against the rules! there is nothing absolutely valid that proves that i made this use and it was just a conclusion of the girl i was talking to...since then i've been chasing them to get the money and you've been replying for almost 28 days that my account is being checked...and i'm asking shouldn't there be some time frame regarding the control ?
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10 months ago
Translation
Ok finally solved the issue... thank you very much
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10 months ago
Dear Giorgos1995,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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