Bet365 Casino - Player feels that he has lost winning hands in poker.

На два пъти в рамките на два дни в покера играч който има трипс ме бие при положение, че аз имам стрейт. Писал съм им с номер на ръцете и снимки, но нямам отговор. 

Dear Владимир,

Thank you very much for submitting your complaint and forwarding the screenshots. I’m sorry to hear about your problem. 

Firstly, please could advise which player’s nickname is you on the screenshots? Do I understand it correctly that you are VLADIMIR910718? 

I have checked both hands, and this is what I comprehend. Please could you confirm it for me?

1)   You:                      9 and A

      2nd player:          7 and 7

      Table:                   7, 10, 8, J, Q

2)   You:                      10 and Q

      2nd player:          A and A

      Table:                    J, 8, Q, K, A         

Secondly, could you clarify if you have to use both your cards, or one only? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Аз съм Vladimir910718

Please, could you clarify if you have to use both your cards, or one only? Thank you.

Dear Владимир,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.