Bet365 Casino - U.S. player's withdrawal was delayed & account restricted

I opened up an account and verified this account on 10/16. I made 5 deposits on 10/16 in the amounts of $10, $240, $10, $25, and $20. You made your next deposit on 10/18 in the amount $200. On 10/21 you made two deposits in the amounts of $110 and $175. On 10/28 I was assured a one-time withdrawal to card ending in 2340, but 2 hours later go togin and my account was restricted for some odd reason. Now 40 days later, there hasn't been any progress on your end and this isn't acceptable. I would like to get my money out of my account today and have this account closed and wash my hands of this horrid experience you guys have provided me. I haven't made a bet ever again because of this whole shady situation on your guys end. It's beyond unethical and is repulsive that you to have control of doing this to a human being. When you accept an account to be opened, verify it, allow you to deposit on multiple occasions on multiple days and when I go to withdrawal and am assured I will receive my money on card 2340, 2 hours later, you restrict my account and make up this bogus account review. 

Dear teachambrose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi ​​​​Marcia​​​​,

I can see that you are contacting today in regards to the account review. 

Upon reviewing your account, I can confirm that your account is still currently under review with our management team this is not a fraudulent act this is a review that our management team does to for various reasons. 

I can also confirm that we would need you to contact us back via Live Chat so that you can speak with our Responsible gaming team as well. 

You can access the bet365 Live Chat by going to the bet365 Website > Help > Contact Us > Live Chat > Open Chat. 

If you have any further questions please feel free to contact us back. 

Kind regards,

Ulysses A

The bet365 Team

Contacted them and they said no the RSG doesn't want to talk to you.

Forget about the complaint, you guys are idiots just like bet365.

Uncertain about the cause of your dissatisfaction, but I want to assure you that your complaint will be closed now. Wishing you the best of luck.