The player from Mexico deposited 100 pesos at Bet365 Casino with the expectation to receive a deposit bonus. However, the player claims she did not receive the bonus and is now demanding the return of the deposited amount. The player did not respond to our questions, so we rejected the complaint.
Bet365 Casino - Player didn't receive promised deposit bonus.
Amount: Mex$100
Bet365 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
The problem is with bet365 casino
They sent me messages that they would make my first deposit of a minimum of 100 pesos to be able to acquire my deposit bonus, which was supposedly 1000. I don't remember exactly, but what I do remember is that to this day I keep begging them to give me back those 199 pesos since I am not going through a good financial moment and I did not get anything promised from that casino
Automatic translation:
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9 months ago
Dear laravane127,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you did not receive your deposit bonus?
Could you please advise how much exactly did you deposit into the casino?
Have you played any games with your casino balance?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Dear laravane127,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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9 months ago
We’ve reopened this complaint at the request of laravane127. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear laravane127,
could you please send me the link or the screenshot of the deposit bonus you wanted to play with?
Could you please confirm if your deposit is still in your account or did you gamble it away?
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