The player's account got blocked without any explanation. The complaint was closed as the player stopped responding.
bet365 Casino IT - The player's account got blocked.
Amount: €100
bet365 Casino IT
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
bet365 Casino IT has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I registered on the site, prompted by the welcome offer which allowed me to double the deposit. I paid 100 euros via paypal and I was unable to activate the promo, nor to place a bet. My account was blocked for no valid reason with code LL01. I have contacted support via chat several times but they keep saying they will contact me via mobile, but the call never came. They have seized 100 euros from me and do not want to give explanations or resolve the matter in a reasonable way.
Automatic translation:
Public
Public
2 years ago
Hello Fefepast,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino IT. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When exactly did the casino close your account can you specify the date? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, thanks for your assistance. I confirm that my account was opened on 23/08, while the first deposit (100 €) was made on 26/08 via paypal. The verification of the account took place on 27/08 and for no reason my account was blocked on 28/08. I have contacted the livechat several times, but the answer is that they cannot provide explanations via chat (I wonder at this point what the chat is for) and that I will be contacted by phone for verification. Phone call never arrived and 100 euros practically seized.
Automatic translation:
Public
Public
2 years ago
So do I understand it correctly that you did not receive back the 100€ deposit?
Public
Public
2 years ago
Translation
Exactly, my account is blocked without explanation and along with this are my money paid via paypal
Automatic translation:
Public
Public
2 years ago
Can you please advise when exactly did they close your account? Also please if you have any conversation with the casino forward it to nikolas.b@casino.guru.
