Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Company focuses on sports betting rather than the casino
Games
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Game providers
Show all
(26)
Game providers (26)
Payment methods
Show all
(10)
Payment methods (10)
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Language options
Website
Available in
1 language
Italian
All languages (1)
Italian
Live chat
Available in
2 languages
EnglishItalian
All languages (2)
English
Italian
Customer support:
Available in
2 languages
EnglishItalian
All languages (2)
English
Italian
Casino screenshots
bet365 Casino Review
This review examines bet365 Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. bet365 Casino achieved a Very high Safety Index of 9.8. This earns it a place among our top-rated casinos for fairness and safety. Read our bet365 Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – bet365 Casino fairness and safety
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the bet365 Casino Terms and Conditions as part of our review of bet365 Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based on our estimates or gathered data, bet365 Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention bet365 Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
On the whole, also considering other contributing factors in our assessment, bet365 Casino has achieved a Safety Index of 9.8, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Terms and Conditions of bet365 Casino evaluated
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.
Player complaints submitted about bet365 Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,530 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
bet365 Casino user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Judging by the 58 user reviews given to bet365 Casino, it has a Great User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
bet365 Casino is owned by Hillside Group and has estimated revenues exceeding $1,000,000,000 per year. This makes it a very big online casino according to our classification.
bet365 Casino has been granted a gambling license in Italy issued by Agenzia delle Dogane e dei Monopoli.
Payment methods, win and withdrawal limits
bet365 Casino supports 10 payment options. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, VISA Debit, PayPal, Maestro, ApplePay, Skrill 1-Tap.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at bet365 Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Italian
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at bet365 Casino, managing your account, withdrawals, or other matters. bet365 Casino has a good customer support, judging by the results of our testing.
Casino games and slots available at bet365 Casino
bet365 Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 26 game providers are offered. This includes NetEnt, Playtech, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Playson, ELK Studios, Habanero, 1X2 Gaming, Inspired Gaming, Gameburger Studios, PearFiction Studios, bet365, CAPECOD Gaming, Synot Games, Neon Valley Studios, Skywind Group, Slingshot Studios, SpinPlay Games, Fortune Factory Studios, WMG, Tuko Productions, Triple Edge Studios, AreaVegas, Infinity Dragon Studios.
Bonuses and codes offered by bet365 Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 2 bonuses from bet365 Casino:
100% up to €2,000
Up to 500 EXTRA SPINS (€0.1/each)
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Hillside Group
Established
2016
Estimated annual revenues
> $1,000,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
bet365 Casino payment methods
Currencies
EUR
User reviews
User reviews of bet365 Casino
This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have been using Bet365 for around 3 years and my experience has been very positive.
Like every player, sometimes I win and sometimes I lose, but throughout all these years I have always felt safe and comfortable using the platform.
Deposits and withdrawals have always been processed without issues, and I have never experienced any problems with payments or account access. Verification procedures were straightforward and communication with customer support was professional whenever I needed assistance.
What I appreciate most is the feeling of transparency and reliability. The rules have always been clear and I have never had concerns about the safety of my funds.
Based on my personal experience, Bet365 has been one of the most trustworthy betting and casino platforms I have used.
I mainly use Bet365 for sports betting, but I've also tried out the casino a few times ^^ it's a nice gaming experience on the site and everything runs smoothly without any problems.
Ich Spiele auf Bet365 eher Sportwetten, aber habe mich auch schon mal an das Casino ran getastet ^^ es ist schon ein schönes Spielerlebnis auf der Seite und es läuft alles flüssig ohne Probleme.
I’ve been playing here for a few days and it’s been a solid experience so far. The site is user-friendly and runs smoothly. Withdrawals went through without issues, and support was helpful. Payment options are limited, though.
Horrible outfit!!!! They will look at your account for no just reason even if there's money sitting in the account it will give you an error code LL01 and then no one will explain to you what the hell is going on and they will suspend you for good for no good or justified reason at all ridiculous!!!
Customer service is horrendous !
They restrict and block accounts for no reason and give you no explanation even if money sits in your account!
Stay Away!
Withdraw is like pulling teeth to get payed out timely. It's going to take days to receive . That is assuming they don't block your account first! Ludicrous outfit!!!
bet365 Casino — I’ve used this site for years and never had any real issues in all that time. It’s dependable, the games run smoothly, and payouts are generally solid.
That said, there was one situation that frustrated me and I still don’t totally understand why it happened, which left a bit of a sour taste. Because of that, I’m staying neutral on that specific experience even though the overall site has been reliable.
Overall rating: 9/10 — only lost a point because of that one annoying experience, but otherwise a very good casino.
They closed my account without explanation. I received a response that they could not tell me why. I have accounts in all available casinos in Bulgaria and only this casino allows itself such impudence.
Затвориха ми акаунта без обяснение. Получих отговор, че не могат да ми кажат защо. Имам акаунти във всички налични казина в България и само това казино си позволява такава наглост.
They close accounts for no reason and give no explanation.
Затварят акаунти без причина и не дават обяснение.
The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.
lo mejor en casino aca en chile y en especial valparaiso ya que los sentimos ingleses por tradicion somos los ingleses de america del sur nuestra segunda madre patria viva inglaterra y chile unidos por siempre
Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major. Fast withdrawal but had experience one time when was waiting more than 6 hours.
My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.
Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.
For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.
I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...
Soy un usuario nuevo en esta gran sala, de momento ha sido una experiencia muy placentera, casino, apuestas deportivas, casino en vivo, juegos exclusivos osea hay para todos los gustos. Me gustó que sean exigentes con la verificación, se nota que son muy serios. Con mi primer deposito tuve ganancias, y el retiro fue sin complicaciones y bastante rapido, me pagaron por el mismo medio que usé para depositar. En resumen muy agradable experiencia...
Quick check.
Verificación rápida.
Very fast withdrawals.
Retiros muy rápidos.
Huge place for all tastes.
Sitio enorme para todos los gustos.
Elegant and agile design.
Diseño elegante y agil.
I would like to see Evolution add a live casino.
Me gustaria que agregarán en casino en vivo a Evolution.
There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.
Customer service contact is very poor. Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.
Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.
Avoid this provider. They do not care about their players.
No intervention despite clear risky gambling behavior
Complaints ignored or answered with generic, useless replies
Customer service is slow and unhelpful
No effective policy for responsible gambling or player protection
Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.
Bet365 er jo i sig selv en meget god casino, der er massere af muligheder for at spille spil, slots eller sportsbet. Odds på sportsbet er meget gode, men heller ikke for gode til at være sandt. Der er mange forskellige muligheder inden for samme spil, for eksempel blackjack kan du vælge at spille robot dealer af flere forskellige leverandøre. Man kan ellers også vælge at spille live blackjack med en rigtig dealer, hvor man kan give ros til personalet for både effektivitet og minimale fejl. Der er mange af de gode slots og de virker generelt fint, der kan dog være problemer med at få en ordentlig connection til deres server selvom man har godt internet. Andet end få minimale ting er oplevelsen på bet365 ellers meget god, det er meget godt design og det er visuelt rart at kigge på, farveskemaet virker meget godt .
Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
Godt og nemt design, nemt at bruge, gode odds på sports betting, nemt at udbetale, god kundeservice, mange gode slots og mange gode spil
Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
Mangler en del gode slots, kører ikke altid super hurtigt og har oplevet at man ikke har fået sin penge som man har vundet.
I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.
Customer support requested the payment document, indicating an attempt to resolve the issue.
This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.
Dette nettkasinoet aksepterer spillere fra Norge og tilbyr et bredt utvalg av spill. Kundeserviceteamet er vennlig og hjelpsomt – de hjalp meg smidig med å få den første innskuddsbonusen. Imidlertid har nettstedet en tendens til å være litt tregt på smarttelefoner, noe som kunne vært forbedret for en bedre mobilopplevelse.
The casino accepts players from Norway.
Casinoen aksepterer spillere fra Norge.
Offers a wide selection of games.
Tilbyr et bredt utvalg av spill.
The customer service team is friendly and helpful.
Kundeserviceteamet er vennlig og hjelpsomt.
The website tends to be a bit slow on smartphones.
Nettstedet har en tendens til å være litt tregt på smarttelefoner.
As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.
This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.
I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.
Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.
My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.
One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.
Excellent Game selection and providers
Bet365, I am impressed.
Withdrawals are very fast
Great reputation
Big Casino
Recognition
Games, free spins and bonuses
Big game selection
Fast KYC process
Not that i can think of, except maybe to implement a mobile app for better responsiveness.
I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.
Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.
I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!
Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.
Mycket professionellt casino. Det märks att det är en av det största aktörerna på marknaden - mycket bra utbud, snabb support och hemsidan är tekniskt sett mycket välbyggd.
Fast support
Snabb support
Relatively simple verification
Relativt enkel verifiering
Good selection
Bra utbud
Less choice in some countries when it comes to sports betting
Mindre utbud i vissa länder när det kommer till sportbetting
Discussion
bet365 Casino discussion
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