bet365 Casino Review

9.8/10Safety Index Very high by Casino Guru

Doesn't accept players from Virginia

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

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Payment methods

Show all (11)

Withdrawal limits

Not Limited for EUR

Owner Hillside Group

Established 2016

Estimated annual revenues

> $100,000,000

Licensing Authorities

Italy (ADM)

OverviewBonusesUser reviews179Safety Index explainedDiscussion1Payment methods11

bet365 Casino Review

When reviewing and assessing bet365 Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. bet365 Casino has a Very high Safety Index of 9.8, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Carry on reading our bet365 Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index – bet365 Casino fairness and safety

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the bet365 Casino Terms and Conditions as part of our review of bet365 Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, bet365 Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention bet365 Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

On the whole, also considering other contributing factors in our assessment, bet365 Casino has achieved a Safety Index of 9.8, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of bet365 Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.

Player complaints submitted about bet365 Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,742 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

bet365 Casino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Judging by the 179 user reviews given to bet365 Casino, it has a Great User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

bet365 Casino is owned by Hillside (New Media Malta) Plc and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.

bet365 Casino has been granted a gambling license in Italy issued by Agenzia delle Dogane e dei Monopoli.

Payment methods, win and withdrawal limits

bet365 Casino supports 11 payment options. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, VISA Debit, PayPal, Maestro, Wire-transfer, ApplePay, Skrill 1-Tap.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at bet365 Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Italian			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at bet365 Casino, managing your account, withdrawals, or other matters. bet365 Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at bet365 Casino

bet365 Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 26 game providers are offered. This includes NetEnt, Playtech, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Playson, ELK Studios, Habanero, 1X2 Network, Inspired Gaming, Gameburger Studios, PearFiction Studios, bet365, CAPECOD Gaming, Synot Games, Neon Valley Studios, Skywind Group, Slingshot Studios, SpinPlay Games, Fortune Factory Studios, WMG, Tuko Productions, Triple Edge Studios, AreaVegas, Infinity Dragon Studios.

bet365 Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from bet365 Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on bet365 Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (11)

Withdrawal limits

Not Limited for EUR

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

No keno

No scratch cards

eSports betting

Crash games

Language options

Italian website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (26)

Casino screenshots

Positives

Popular progressive jackpot slots
Live chat support is available 24/7
Mobile casino app for Android and iOS
No withdrawal limits
Live dealer games are available

Negatives

Company focuses on sports betting rather than the casino

Interesting facts

Local version of popular international casino

Author: Dominika Lakotova Last updated: 05 Aug 2025 Anything incorrect or missing? Let me know

bet365 Casino bonuses

Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of bet365 Casino

This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 179 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

GRAMURA

Advanced Novice

Chile

• 2 months ago

The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.

good attention in the chat
buena atencion en el chat
instant payments
pagos al intante
good promotions
buenas promociones

none
ninguna
none
ninguna
none
ninguna

JulienG

Visitor

United Kingdom

• 2 months ago

Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major.
Fast withdrawal but had experience one time when was waiting more than 6 hours.

Best express bets on Esports

Some livegames are lagging
Sometimes app is lagging
Requesting to often authentification

KoalaNomad

Novice

Australia

• 3 months ago

My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.

Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.

For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.

nice design

unprofessional customer support

WylsonK

Apprentice

Costa Rica

• 3 months ago

I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...

Quick check.
Verificación rápida.
Very fast withdrawals.
Retiros muy rápidos.
Huge place for all tastes.
Sitio enorme para todos los gustos.
Elegant and agile design.
Diseño elegante y agil.

I would like to see Evolution add a live casino.
Me gustaria que agregarán en casino en vivo a Evolution.

BR01

Visitor

Netherlands

• 3 months ago

There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.

Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.

Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.

Avoid this provider. They do not care about their players.

No intervention despite clear risky gambling behavior
Complaints ignored or answered with generic, useless replies
Customer service is slow and unhelpful
No effective policy for responsible gambling or player protection

LukeRoberts

Advanced Novice

Canada

• 5 months ago

The goats of offshores in my opinon. Awesome bonuses, and boosts, great support team and instant payouts

Quick Withdraws
Easy KYC
Good Support Team

Darwin_Nunez

Visitor

Denmark

• 6 months ago

Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.

Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
Godt og nemt design, nemt at bruge, gode odds på sports betting, nemt at udbetale, god kundeservice, mange gode slots og mange gode spil

Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
Mangler en del gode slots, kører ikke altid super hurtigt og har oplevet at man ikke har fået sin penge som man har vundet.

Shekhar833

Junior Adept

India

• 7 months ago

I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.

Customer support requested the payment document, indicating an attempt to resolve the issue.
All required fields were filled out correctly.

The deposit was rejected without any explanation

BigJackpot991

Novice

United Kingdom

• 7 months ago

It's nice but they don't pay attention to customers suggestions

variety of games

bad customer support

boka1993

Senior Apprentice

Slovenia

• 8 months ago

Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast

Withrawal extremly fast
Good support
Lot of games

Bad RTP
No bonuse offers for highrollers

JoakBu

Junior Apprentice

Norway

• 8 months ago

This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.

The casino accepts players from Norway.
Casinoen aksepterer spillere fra Norge.
Offers a wide selection of games.
Tilbyr et bredt utvalg av spill.
The customer service team is friendly and helpful.
Kundeserviceteamet er vennlig og hjelpsomt.

The website tends to be a bit slow on smartphones.
Nettstedet har en tendens til å være litt tregt på smarttelefoner.

jessicaperez3379

Novice

United States

• 9 months ago

I really liked the customer support line. You can actually talk to a real person

All lot of different sports to choice from

I don’t know yet

oprastogi42bet

Visitor

India

• 9 months ago

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

Annaslot

Novice

Germany

• 10 months ago

This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.

Very large casino
Platform works fast
Nice support

Very plain
Not engaging
Mediocre promotions

Jhowr126

Visitor

Canada

• 10 months ago

I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.

Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.

Ceejhay

Visitor

India

• 10 months ago

My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.

thomas45

Novice

Malta

• 10 months ago

One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.

Excellent Game selection and providers

Bet365, I am impressed.

Withdrawals are very fast
Great reputation
Big Casino
Recognition
Games, free spins and bonuses
Big game selection
Fast KYC process

Not that i can think of, except maybe to implement a mobile app for better responsiveness.

barbake85

Visitor

Spain

• 10 months ago

I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.

they blocked my account

blocked my account for no reason

streetbasketball

Junior Apprentice

Slovenia

• 1 year ago

Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.

Good games
Trustworthy
Fast payments
Good Service support
Great design

waqaraamir518

Novice

India

• 1 year ago

I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!

Awesome design, good tournament

Jakobsweden

Novice

Sweden

• 1 year ago

Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.

Fast support
Snabb support
Relatively simple verification
Relativt enkel verifiering
Good selection
Bra utbud

Less choice in some countries when it comes to sports betting
Mindre utbud i vissa länder när det kommer till sportbetting

Hotlips49

Novice

South Africa

• 1 year ago

If you made money in the free tournament do you payout?anyway nice being onbord colorful i like good job guy keep it going brilliant staff

Good casino colorful nice to play keep it going

I don't think you pay out on free tournament game or do you?

philvj32

Visitor

Bulgaria

• 1 year ago

Profile created, correct personal data filled in, ID photo sent. And the account is immediately blocked. Without any explanation or reason. And now they refuse to delete the personal data shared by me. Criminal activity of collecting personal data and using it for who knows what.

giannis400

Adept

Greece

• 1 year ago

How likely are you to find a suitcase of pounds than to win here. There are no bonus purchases. Fully manipulated slots. I have never met such an aggressive rtp, €500 with €0.40 and it didn't go up even once. Years ago, when I was playing here, I encountered the same things again. What can I say, I think the worst casino out there

rtp 0%

MUCHIMUCHI

Advanced Novice

Japan

• 1 year ago

The odds are low, but the site is quite well-designed, but there are too few deposit methods.The site itself is easy to see and the color scheme is good.The first deposit itself is a lot of work and requires identity verification and personal information with address.

High security, very easy-to-read site You can see past betting history in graphs, which you can't find on other sites.
高セキュリティ
OUTRIGHT compatible
非常に見やすいサイト
他サイトにはない過去の賭け履歴がグラフで見れる
OUTRIGHT対応

Low odds First deposit is very time consuming Very limited deposit + withdrawal methods Unable to watch Premier League
低オッズ
初回入金には非常に手間がかかる
非常に限られた入金＋出金方法
プレミアリーグ視聴不可

Chules

Advanced Novice

Spain

• 1 year ago

I have been playing at bet 365 for years. They have never made it a problem to withdraw funds, in fact they are immediate.

Transparent
Transparentes
Funds in your account in 5 minutes
Fondos en tu cuenta en 5 minutos
Cash Giveaways
Sorteos en efectivo

blackdolfin

Novice

South Africa

• 1 year ago

the very first casino I registered at. they are constantly evolving. they add a lot of new slot machines, an excellent live mode in the casino. They are impeccable.

ibot252525

Novice

United States

• 1 year ago

My mother had stage 4 cancer and ended up placing like 10 bets on bet365 website. She went to cashout 10/16/2023 and 2 hours later her account is restricted and has no access to her account. She sent in all the proper documents and two months later they send her a bad check that the bank refuse to take and ripped it up. Jan 1st she gets an email from them saying she has a gambling problem. She wasn't able to speak or move out of bed. Jan 3rd she end up passing away and no funds recovered.

cashing out means you will be restricted.
300 plus emails and no resolution
support copys and paste scripts to send
she told them about the cancer and the time she had left and still didn't matter to them

TomiAyomi

Visitor

United States

• 1 year ago

Had a bad time there , I bet sometime and lost 95% of my bets. When I was trying to withdraw it take so long and had to send a lot of documents. And Also i had to use a VPN to play.

Mahson

Visitor

Estonia

• 1 year ago

everything works fine , fast withdrawal process and like their customer support

nice desgin

Safety Index of bet365 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about bet365 Casino and related casinos

(115)

115All0Opened42Unresolved12Resolved61Rejected

Complaints directly about bet365 Casino

Our verdict Player stopped responding

Player has account issues.

The player from Spain expressed a concern regarding his account at the casino, emphasizing that the issue was not about money but about dignity. The Complaints Team attempted to assist by requesting more information and extending the response time by seven days. However, due to a lack of communication from the player, the complaint was closed..

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Closed Submitted: 22 Oct 2025

Disputed amount: €40

Our verdict Insufficient evidence from player

Player’s account has been closed amid withdrawal issues.

The player from New Zealand reported experiencing frequent glitches while playing slots, which affected game performance and prevented bonus features from being awarded. Despite submitting evidence of these issues, including screen recordings, his account was closed by multiple casinos, and he was told that his large winnings were not real money due to bonus conditions. He expressed concern over the fairness and randomness of gaming software. The Complaints Team acknowledged the player's concerns but stated that the provided evidence was insufficient for further action, leading to the rejection of the complaint.

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Closed Submitted: 06 Oct 2025

Disputed amount: NZ$1,000

Our verdict No reaction policy

Player's withdrawal is delayed.

The player from Peru had not received her withdrawal from June 19, and Bet365 had insisted that the provided proof of payment was invalid according to her bank. She needed a proper payment voucher to follow up on the issue with the casino. The Complaints Team had closed her complaint as "unresolved" due to the casino's No Reaction Policy, which had resulted in multiple complaints being ignored. Despite attempts to mediate, the casino had shown no willingness to cooperate, leading to a recommendation for players to avoid Bet365 Casino in the future.

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Unresolved Submitted: 25 Jun 2025

Disputed amount: 2,555 S/.

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Peru had not received their requested withdrawal of 2580 soles, which had been initiated on June 19th. They were informed by Bet365 that the payment had been processed, but their bank did not show any record of the amount. The player requested an original payment voucher from the payment provider to verify the transaction. The complaint was rejected due to the player's lack of response to the team's messages, which prevented further investigation into the issue.

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Closed Submitted: 25 Jun 2025

Disputed amount: 2,580 S/.

Our verdict No reaction policy

Player's account has been closed.

The player from Bangladesh faced issues with withdrawing his funds after the casino announced the closure of all accounts in Bangladesh. Despite having provided his bank account number for two months, he had not received his money and was repeatedly told it would take one to five days while enduring ongoing harassment. The Complaints Team was unable to resolve the issue due to the casino's lack of cooperation, as indicated by multiple closed cases under a "No Reaction Policy." The player was advised to pursue the casino's formal complaints process and to contact regulatory authorities for further assistance.

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Unresolved Submitted: 01 Jun 2025

Disputed amount: 7,303 INR

Our verdict No reaction

Player's account is closed and funds are withheld.

The player from Ontario disputed the suspension of his Bet365 account and the withholding of his $1,400 CAD deposit. He requested a full explanation for the account ban, immediate access to his funds, and clarification on the decision's finality. Despite his efforts to communicate with Bet365, the casino did not engage with the complaint or provide justification for the account actions. The Complaints Team recommended that he contact the casino's licensing authority for further assistance.

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Unresolved Submitted: 01 Jun 2025

Disputed amount: C$1,400

Our verdict Case closed

Player is facing withdrawal issues.

The player from Finland had a verified account and had previously withdrawn funds without issue, but faced problems when attempting to withdraw. He needed to provide his bank details, but the process did not work, and he had not received a response from the casino. The issue was resolved, and the complaint was marked as 'resolved' in the system. The player confirmed that the problem had been taken care of, allowing for the closure of the complaint.

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Resolved Submitted: 26 May 2025

Disputed amount: €90

Our verdict No reaction policy

Player’s account is locked and delayed.

The player from Serbia faced a locked Bet365 account with an LL01 error and had been waiting for over 14 days for document verification to be processed. He had contacted support multiple times but had not received a clear timeline for resolution. The Complaints Team was unable to move forward with the complaint due to the casino's lack of cooperation, as indicated by multiple cases closed under a "No Reaction Policy." Consequently, the complaint was closed as unresolved, with a recommendation to avoid Bet365 Casino due to ongoing issues with their responsiveness.

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Unresolved Submitted: 21 Mar 2025

Disputed amount: 9,000 din

Our verdict Player stopped responding

Player seeks compensation for casino negligence.

The player from British Columbia had invested approximately $95,000 into Bet365 without undergoing the necessary AML and CDD checks, despite the red flags raised by his deposit levels. He expressed concerns over Bet365's negligence and failure to follow protocol. His case was under review by Bet365's management and the Gibraltar Gaming Commission. We were unable to investigate further due to the player's lack of response to our inquiries, which led to the rejection of the complaint.

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Closed Submitted: 19 Mar 2025

Disputed amount: C$60,000

Our verdict Other

Player’s account has been closed.

The player from Italy had his account closed without reason and was unable to withdraw his 650 euros despite providing his identity card. The casino deemed the document invalid for withdrawal purposes, leaving him frustrated and seeking resolution. After reviewing the case, it was concluded that the Complaints Team could not evaluate the issue properly due to insufficient insight into the casino's investigation results. Consequently, the complaint was rejected, and the player was encouraged to reach out for assistance with future issues.

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Closed Submitted: 18 Mar 2025

Disputed amount: €650

Show more complaints (+10)