Bet365 Casino Review

The player from Bosnia and Herzegovina had requested a withdrawal from Bet365 3 months ago, but the bank declined the transaction, and the funds were not returned to her Bet365 account. Despite providing proof of the declined transaction, Bet365 customer support claimed they had not received the funds. We were unable to resolve the issue due to Bet365's "no reaction policy". The player was advised to follow the casino's dispute and complaints process and to contact eCogra or the Malta Gaming Authority if necessary.

The player from Alberta had his bet365 account blocked after attempting to withdraw 9,330 CAD, which included winnings and his initial deposit. Despite providing the requested documents for verification over almost two months, bet365 decided to confiscate all his money. We were unable to resolve the issue as bet365 had a history of not responding to our mediation attempts. Consequently, the complaint was closed as 'unresolved,' which negatively impacted the casino's rating.

The player from Italy had received a message from Bet365 imposing betting restrictions and disabling the Cash Out feature without explanation. The player attempted to get a reason through chat and email but received no response. She wanted to understand the reason for these limitations. We were unable to assist as the issue pertained to sports betting, which was outside our scope. Alternative websites for assistance were provided via email.

The player from Germany reported a non-compliance issue to the casino, which led to her account being blocked and her data being forwarded to Lugas/Oasis, causing her to be blocked across all providers. She asserted that the casino did not comply with her deposit limits and demanded an investigation. We requested evidence of the deposit limit and further details from the player. However, due to the casino's unresponsiveness, we were unable to proceed with the investigation. The player was advised to file an official complaint with the licensing authority.

A player from Spain is facing issues with a withdrawal of 1000 euros. After numerous document requests and selfies submissions spanning over half a year, the casino has delayed the verification process. The player is currently unable to access the account.

The player from Alberta had opened an account intending to use a promotion, but the casino had restricted the account only a few hours later. The player had tried to reach support, but they had closed the conversation without resolving the issue. The player had deposited $2000 on the same day. Despite multiple attempts to contact the casino, no resolution had been provided. The complaint was closed as unresolved due to the casino's lack of cooperation, which affected its overall rating.

The player from Canada had made two deposits and was later asked for 2 pieces of photo ID and a picture of the card used. Despite having sent these promptly, the player couldn't access her account even after four chats and was unable to play with her deposited $100. The player had provided all necessary documents for verification, but the process had taken longer than expected. After 6 days, the player had been able to access her account without receiving any notification from the casino. She had expressed dissatisfaction with the casino's customer service and stated she wouldn't use the site again. The complaint had been subsequently closed by the team.

The player from Spain had faced permanent account closure by Bet365 and sought help. The account had been blocked in 2019 and the player had been a customer since 2015. The player had communicated with the casino and was informed that the account closure had been a management decision. We concluded that we were unable to assist as casinos had the right to close an account as long as they did not withhold the player's funds. The complaint was therefore rejected.

The player from Germany had opened an account 98 hours ago but had not been granted access. He had made a deposit but could not place bets or withdraw funds because his account was under review. We had asked the player for more details to help investigate the matter further. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide potential solutions.

An Italian player had issues with Bet365 related to a withdrawal. The problem had arisen because the deposit had been made from a card registered under a relative's name, not the player's own. Despite providing additional documentation and contacting customer service, the player hadn't received a response. The player had €1390 in pending withdrawals and about €3000 in locked winnings. We had explained to the player that the use of a third-party payment method breached the casino's terms and conditions, and this issue was typically discovered during account verification at the withdrawal stage. As the player could not prove legitimate ownership of the payment method, we were unable to assist further. The complaint was subsequently rejected due to the breach of rules.

The player from the United States had had her account restricted after making multiple deposits and attempting a withdrawal. Despite the casino's assurances 40 days prior, the issue had remained unresolved, leading the player to demand her money back and the closure of her account. The player had been asked for additional information to better understand the situation, but had expressed frustration and requested to close the complaint. Consequently, we had respected her request and closed the complaint.

The player from Greece reported an unexplained account closure immediately after opening it. The casino hasn't provided any reasons or explanations. The complaint was closed as the player stopped responding.

The player from Kenya had been unable to log into his Bet365 account for two months due to error LL01. Despite having passed the KYC, his account was still under review and he had not received any further communication from the casino. His funds remained in the account. The player confirmed that he had only engaged in sports betting and had not used any bonuses. We had informed him that our platform primarily dealt with online casino complaints and suggested other websites that could assist with his sports betting issue.

The player from Sweden has his Bet365 account closed with 4000SEK (400 Euros) still in it. The casino is requesting bank statements to verify the source of funds though the player claims to have submitted the correct information multiple times. The issue has been ongoing for at least 2 months.

The player from Mexico deposited money and won some amounts, but his account was blocked when he attempted to verify it. It's been 10 days and his residential verification document has not been reviewed yet.

A player from Lithuania is facing issues with withdrawal at Bet365. The casino insists that the player opens up a new bank account in a different bank for processing the withdrawal, even though the player has only one account which they use for their salary and as a deposit bank to Bet365. The complaint was closed as the player stopped responding.

The player from Bangladesh had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player that withdrawals could take some time to process and might be delayed due to reasons such as unfinished KYC verification or high volume of withdrawal requests. We had extended the timer for resolution by 7 days, but the player failed to respond to our messages. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Italy transferred 400 euros to play but the online casino suspended her gaming account and claimed not to have received the money. In spite of the player's attempts to resolve the issue via email, the responses have been unhelpful. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy made a bank transfer deposit to Bet365 Casino after two years of inactivity. After making the deposit, the player could not log in. Despite contacting support about the issue and the location of the deposited €1000, the player has received no satisfactory explanation about the account suspension or funds. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Spain has been a customer of bet365 for over 10 years. Recently, after depositing in the casino, she was denied access to her account and her funds. The casino is requesting documentation of expired cards used 8 years ago. She does not have these documents since the related bank account no longer exists. We closed the complaint because the player didn't reply to our messages and questions.

The player from Mexico deposited 100 pesos at Bet365 Casino with the expectation to receive a deposit bonus. However, the player claims she did not receive the bonus and is now demanding the return of the deposited amount. The player did not respond to our questions, so we rejected the complaint.

The player from Italy deposited 300 euros into their bet365 account, which was abruptly closed. Refund in GBP was reversed by the bank due to foreign currency and now the casino is requesting proof that the player did not receive the money.

The player from Greece is unable to access around 600 euros in their account at Bet365 that has been restricted and subsequently closed without a valid reason. Despite several attempts to resolve this issue via emails and calls, the player still has not received an answer after nearly a month. The complaint was closed as the player informed us that he resolved the issue with the casino.

The player's account got closed due additional verification checks. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player's unable to play in the casino due constant technical issues. Due to the absence of any response from the casino pertaining to the matter, we are left with no choice but to mark the complaint as 'unresolved'.

The player from Spain won significant amount of money in a roulette. The following day, he was unable to access his account and the casino asked him to provide several identity documents. Player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Brazil allowed someone else to use his account, resulting in the account being blocked. Since this is strictly against the rules and the player had no balance on his account, we rejected the complaint.

The player's casino account has been blocked without any explanation, and they are unable to access their funds. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Ontario had had an issue with Bet365 Casino, accusing them of fraud and unprofessionalism. He had been frustrated due to the casino's inability to provide a detailed account of his winnings and losses from February to August 2022. Additionally, he had been upset about a credit check conducted under a different name. The player had been highly uncooperative and demanded to speak with a manager. We clarified our role as independent mediators and requested relevant communication between him and the casino. After reviewing the provided materials, we informed the player that casinos were not obligated to store records older than a year or provide players with detailed account information. We suggested he contact the licensing authority, iGaming Ontario, for further assistance. The player had agreed to do so and also mentioned seeking legal counsel. As we lacked the authority to enforce record retention by casinos beyond six months, this complaint had been closed as "waiting for regulator's decision". After three months, we reopened the complaint and asked the player about developments in his case. Since he has not responded, we rejected the complaint.

The player from Mexico submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Nigeria made a deposit via Neteller, but the casino refused to process their withdrawal, stating that it needs to be done through bank wire. However, in their country, there are no banks operating in BRL currency, making it impossible for them to receive the money. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Brazil has deposited funds by mistake. Now she’s experiencing difficulties requesting a refund. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from Greece is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia is complaining about the lengthy verification process. Additionally, the account seems to be blocked now. We closed the complaint as unresolved because the casino failed to reply

The player from Brazil has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from the United Kingdom is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.

The player's account got blocked due to additional verification checks. The casino contacted us and stated that they were unable to discuss any details regarding the player and their account with a third party. Without the casino's cooperation, we were unable to continue our investigation and so the complaint was closed as 'unresolved'.

The player has been playing in the casino for a couple of months. He managed to win about ₹31000 but suddenly his account was closed seemingly without a reason. We closed the complaint as ‘unresolved’ because the casino failed to reply.