Bet365 Casino DK - Player’s winnings have been confiscated.

Hey I have made an account on bet365 Put money within about 700kr in total and have a great wine at casino live 50k and say to it will have paid out man then they start send health insurance certificate I do and send picture of myself and of debit card man . They will not pay my money because I do not have an address at this time. You have approved to play account with nemid of course. They stay on for over a week and say the same Pis and do it for now.

it feels like they just wait for me to play the money up and then succeed for those with blackjack where they for 21 all the time to deal there at live casino.

Can it be true they refuse me payment once I have paid the money. And won such a large amount ?? They send me a dirty one here 2 days after I ask for payment ??

Dear Mathias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand your complaint completely. Your account hasn’t been verified, because you do not have a permanent address? Were your winnings confiscated? Is your account accessible? I checked the message from the casino, but I only see that you were offered some player protection tools.

Is there any other relevant communication with the casino regarding this issue? If yes, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mathias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They have approved my account as it also could easily. As at all other casinos in dk.

One problem is they have done it about 45 days after I made the account

And refused me and get it approved in while I hated winning

Thank you Mathias for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hope there is something and do for follow not it can be true they refuse and approve for so and approve long after and have not sent anything to them after I do not play by them so it is something they have chosen and do.

To approve. And am 100% sure they would not approve because I had won big on a 500man

and in between thank you for helping me

Hello Mathias,

I am very sorry to hear about your issue. I will do my best to help you.

Bet365 Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Bet365 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yes you do not know what I do

They case they could not approve my account for payment

and did so 45 days after I had made account of them

And have not sent any exter to them at all only what they said they want for and approve

But they could not say that

And my account will therefore be shut down after 30 days from I made it and hated winning a lot of money.

So I thought fuck it does not get them and just play them up on few games with high stakes as it could be just as much because it could not be approved case you after all

You got an email from them 45 days after now we have approved it and you can pay out what makes me very angry and know it is not legal and will not approve just for a customer wins big. And have not sent anything else to them in what I did from the start and know it is more in enough to and get an account approved nemid and health insurance certificate ....

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

It seems it's casino's policy not to react on complaints publicly. Alternatively, you can write to license authority, here is the email mail@spillemyndigheden.dk or contact the casino directly.

The casino can reopen this complaint anytime.