Bet365 Casino - The player struggles to withdraw his balance.

This story in unacceptable. To deposit from Norway was an issue to this casino. After I found the way to deposit via visa card from Astropay I couldn't withdraw. The only option I had was the bank transfer. But I had only norwegian bank because I live in Norway, I explained the problem to live chat and they were saying you need to give us details from another bank. I told them that I have only one bank account. They replied that they can't make payments to that bank. There was no other withdrawal option. The live chat was so disrespectful and only writing auto messages. 3 different employees closed the chat without solving the problem or even say something more. They just close

Hello vkaisis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they offer you any alternate mode to withdraw your balance from the casino?

Looking forward to your answer.

Regards,

Nick

Hi. My account was verified a long time ago. Generally my issue was even to deposit . I tried via my visa from a norwegian bank, it couldn't process, after from my Revolut Mastercard it couldn't accept it either. Only from my visa of astropay could accept deposit. No bonus was involved. When I request a withdraw the only option was with bank transfer. The system didn't let me to my norwegian bank, they were saying we can't make transfer to that bank. I tried to my REVOLUT bank. Neither. Via live chat 3 different employees were saying the same. They tried manually but the system don't let them. The only answer from them give us alternative bank. I was saying these is the only bank I have. They didn't help they were closing the chat. I got pieced I lost the 2000 kroner in purpose and I closed the account.

Hello vkaisis,

As you have lost your balance and closed your account, we will be forced to close the complaint as well.

Please note, that if you will come across this issue in the future, you can always try to ask the casino to process the payment through crypto currency as it should not have any country restriction.

Best regards,

Nick