The player from Mexico deposited 500 pesos at Bet365 casino on August 23, but the funds are not reflected in his casino account despite being deducted from his bank. After confirming with his bank that the transfer was successful and providing the electronic payment receipt to the casino, the casino still insists they have not received the payment.
Bet365 Casino MX - Player experiences deposit delay.
Amount: Mex$500
Bet365 Casino MX
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
10d 5h 55m 25s
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
On August 23, I made a deposit of 500 at bet365 casino. The funds were deducted from my bank account, but they were not reflected in the casino. I spoke with the casino, and they told me that they had not received the money. I contacted my bank, and they assured me that everything was fine, that the transfer was successful, and that there was no refund or hold on the funds. They sent me the electronic payment receipt for the transfer. I forwarded it to the casino and explained the situation, but they still insist that they have not received the payment.
Automatic translation:
Public
Public
2 weeks ago
Dear Juliancarmi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Juliancarmi has 10d 5h 55m 25s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
