OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Natalia J.

10/2025

Read our bet365 Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Various responsible gaming options available
Live chat support is available 24/7
Live dealer games are available
Unlimited withdrawals
Good selection of Jackpot Slots

Company focuses on sports betting rather than the casino

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 15 Not Available: 0

Game providers

Show all (38)

Payment methods

Show all (9)

Transaction limits

Withdrawal limits

Not limited for MXN

Win limits

Unknown

Language options

Website

Available in 2 languages

EnglishSpanish

Live chat

Available in 2 languages

EnglishSpanish

Customer support:

Available in 2 languages

EnglishSpanish

Licensing authorities

Mexico
Verified

Casino screenshots

bet365 Casino Review

After a detailed look at bet365 Casino, our casino review team has the full picture. We used our casino review process to look at what it does well and what it could do better. Putting the casino through its paces, our team reviewed its Terms and Conditions, licenses, player complaints, support, and limits. This gave them what they needed to work out if this casino is safe and fair, one to avoid, or falling between the two.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. bet365 Casino has a Very high Safety Index of 9.8, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Keep reading our bet365 Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – bet365 Casino fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our bet365 Casino review, we extensively examined and analyzed the Terms and Conditions of bet365 Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, bet365 Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention bet365 Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

On the whole, also considering other contributing factors in our assessment, bet365 Casino has achieved a Safety Index of 9.8, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of bet365 Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of bet365 Casino during our review.

Player complaints submitted about bet365 Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 42 complaints about this casino in our database. Because of these complaints, we've given this casino 4,565 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

bet365 Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 58 user reviews given to bet365 Casino, it has a Great User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

bet365 Casino is owned by Ganador Azteca, S.A.P.I. de C.V. and has estimated revenues exceeding $1,000,000,000 per year. This makes it a very big online casino according to our classification.

bet365 Casino has been granted a gambling license in Mexico.

Payment methods, win and withdrawal limits

bet365 Casino supports 9 payment options. This includes: PaysafeCard, Mastercard, VISA, PayPal, Maestro, Codi, OXXO Pay, SPEI, Mercado Pago.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at bet365 Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at bet365 Casino, managing your account, withdrawals, or other matters. bet365 Casino has an average customer support, judging by the results of our testing.

Casino games and slots available at bet365 Casino

bet365 Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 38 game providers are offered. This includes NetEnt, Playtech, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, ELK Studios, Push Gaming, Wazdan, Realistic Games, Relax Gaming, Greentube, Ainsworth Game Technology, Inspired Gaming, Gameburger Studios, PearFiction Studios, bet365, Neon Valley Studios, Wishbone, Slingshot Studios, Skywind Group, SpinPlay Games, Neko Games, Nailed it! Games, Spribe, Fortune Factory Studios, All For One Studios (ALL41), Aurum Signature Studios, Light & Wonder, Foxium, Snowborn Games, Buck Stakes Entertainment, Triple Edge Studios, 4ThePlayer, Hacksaw Gaming, AreaVegas.

bet365 Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 1 bonus from bet365 Casino in our database:

Up to 60 EXTRA SPINS (Mex$2/each)

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Owner Ganador Azteca, S.A.P.I. de C.V.
Established 2019
Estimated annual revenues > $1,000,000,000

Casino Bonuses

bet365 Casino bonuses

Browse all bonuses offered by bet365 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of bet365 Casino

This is a place to share experience with bet365 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 58 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

CmdSix

Silver

Germany

• 4 weeks ago

I mainly use Bet365 for sports betting, but I've also tried out the casino a few times ^^ it's a nice gaming experience on the site and everything runs smoothly without any problems.

Fast payout (15 minutes)
Schnelle Auszahlung (15 Minuten)
Fast support
Schneller Support
Good selection of slots
Gute Auswahl an Slots

HeatherBork

Silver

Australia

• 1 month ago

I’ve been playing here for a few days and it’s been a solid experience so far. The site is user-friendly and runs smoothly. Withdrawals went through without issues, and support was helpful. Payment options are limited, though.

easy to use
friendly support
withdrawals are fast

Not many payment options
Customer service is not so good

Whoshere

Bronze

Canada

• 1 month ago

Smooth experience, nice bonuses, good option to play in general

Support is really helpful
Wide variety of good slots

Martinbek

Silver

New Zealand

• 2 months ago

Nice gaming experience, many deposit options, but withdrawals take too long to receive

Deposit options
Amount of games
Sporting bets

Slow withdrawals

Elle91

Bronze

Georgia

• 3 months ago

if you win there maybe you will never allowed to withdraw... you cant even never compliance about it. avoid!

it isn't user friendly stuff
ugly customer service
bad design

blrodgers

Bronze

United States

• 4 months ago

Horrible outfit!!!! They will look at your account for no just reason even if there's money sitting in the account it will give you an error code LL01 and then no one will explain to you what the hell is going on and they will suspend you for good for no good or justified reason at all ridiculous!!!

Customer service is horrendous !
They restrict and block accounts for no reason and give you no explanation even if money sits in your account!
Stay Away!
Withdraw is like pulling teeth to get payed out timely. It's going to take days to receive . That is assuming they don't block your account first! Ludicrous outfit!!!

wannanerd

Silver

New Zealand

• 4 months ago

bet365 Casino — I’ve used this site for years and never had any real issues in all that time. It’s dependable, the games run smoothly, and payouts are generally solid.

That said, there was one situation that frustrated me and I still don’t totally understand why it happened, which left a bit of a sour taste. Because of that, I’m staying neutral on that specific experience even though the overall site has been reliable.

Overall rating: 9/10 — only lost a point because of that one annoying experience, but otherwise a very good casino.

vessto

Bronze

Bulgaria

• 4 months ago

They closed my account without explanation. I received a response that they could not tell me why. I have accounts in all available casinos in Bulgaria and only this casino allows itself such impudence.

They close accounts for no reason and give no explanation.
Затварят акаунти без причина и не дават обяснение.

GRAMURA

Silver

Chile

• 8 months ago

The best casino here in Chile, especially in Valparaiso, since we feel they are English by tradition. We are the English of South America, our second mother country. Long live England and Chile, united forever.

good attention in the chat
buena atencion en el chat
instant payments
pagos al intante
good promotions
buenas promociones

none
ninguna
none
ninguna
none
ninguna

JulienG

Bronze

United Kingdom

• 8 months ago

Navigations is smooth and receptive. I like this site for betting on CS2 especially when is Major.
Fast withdrawal but had experience one time when was waiting more than 6 hours.

Best express bets on Esports

Some livegames are lagging
Sometimes app is lagging
Requesting to often authentification

KoalaNomad

Bronze

Australia

• 9 months ago

My experience with Bet365 has been disappointing. While the platform looks professional at first glance, I encountered multiple technical issues — including login bugs, crashes during live betting, and odds changing mid-bet.

Customer support was unhelpful and slow to respond, often giving generic answers without actually resolving anything. On top of that, the overall handling of account issues felt careless and borderline unprofessional.

For a company of this size, I expected a much higher standard of service and reliability. Unfortunately, I can’t recommend Bet365 based on my experience.

nice design

unprofessional customer support

WylsonK

Silver

Costa Rica

• 9 months ago

I'm a new user at this great site, and so far it's been a very pleasant experience. The casino, sports betting, live casino, and exclusive games—there's something for everyone. I liked that they're strict with verification; it shows they're very serious. I made a profit on my first deposit, and the withdrawal was hassle-free and fairly quick. I was paid using the same method I used to deposit. In short, a very pleasant experience...

Quick check.
Verificación rápida.
Very fast withdrawals.
Retiros muy rápidos.
Huge place for all tastes.
Sitio enorme para todos los gustos.
Elegant and agile design.
Diseño elegante y agil.

I would like to see Evolution add a live casino.
Me gustaria que agregarán en casino en vivo a Evolution.

BR01

Bronze

Netherlands

• 9 months ago

There is no intervention during risky gambling behavior. I lost a large amount of money in a short time without any warnings, limits, or contact. Complaints are dismissed with standard replies, and there is no meaningful response.

Customer service contact is very poor.
Tip: Do not use this provider. If you want to gamble, choose a different company with good reviews instead of this one.

Experience period: 2021–2022, and continued issues in 2023 and 2024 as documented in email correspondence.

Avoid this provider. They do not care about their players.

No intervention despite clear risky gambling behavior
Complaints ignored or answered with generic, useless replies
Customer service is slow and unhelpful
No effective policy for responsible gambling or player protection

LukeRoberts

Bronze

Canada

• 11 months ago

The goats of offshores in my opinon. Awesome bonuses, and boosts, great support team and instant payouts

Quick Withdraws
Easy KYC
Good Support Team

Darwin_Nunez

Bronze

Denmark

• 1 year ago

Bet365 is in itself a very good casino, there are lots of options to play games, slots or sportsbet. Odds on sportsbet are very good, but not too good to be true. There are many different options within the same game, for example, in blackjack you can choose to play robot dealer from several different suppliers. You can also choose to play live blackjack with a real dealer, where you can praise the staff for both efficiency and minimal errors. There are many good slots and they generally work fine, however, there may be problems getting a proper connection to their server even if you have good internet. Other than a few minimal things, the experience at bet365 is otherwise very good, it is very good design and it is visually nice to look at, the color scheme works very well.

Good and easy design, easy to use, good odds on sports betting, easy to withdraw, good customer service, many good slots and many good games
Godt og nemt design, nemt at bruge, gode odds på sports betting, nemt at udbetale, god kundeservice, mange gode slots og mange gode spil

Lacks a lot of good slots, doesn't always run super fast and has experienced that you haven't gotten your money back as you won.
Mangler en del gode slots, kører ikke altid super hurtigt og har oplevet at man ikke har fået sin penge som man har vundet.

Shekhar833

Silver

India

• 1 year ago

I deposited 3500 via Upaisa and filled in all the required fields. Two minutes later, I received a message stating that my deposit had been rejected. When I contacted customer support, they asked for the payment receipt, which I promptly provided. They then told me to wait due to high traffic on the website, so I complied. However, I am still waiting without any clear explanation for the rejection of my deposit. This situation is both unexpected and frustrating. I am concerned about my funds and cannot afford to lose my money.

Customer support requested the payment document, indicating an attempt to resolve the issue.
All required fields were filled out correctly.

The deposit was rejected without any explanation

BigJackpot991

Bronze

United Kingdom

• 1 year ago

It's nice but they don't pay attention to customers suggestions

variety of games

bad customer support

boka1993

Gold

Slovenia

• 1 year ago

Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast

Withrawal extremly fast
Good support
Lot of games

Bad RTP
No bonuse offers for highrollers

JoakBu

Silver

Norway

• 1 year ago

This online casino accepts players from Norway and offers a wide range of games. The customer service team is friendly and helpful – they helped me smoothly get my first deposit bonus. However, the website tends to be a bit slow on smartphones, which could be improved for a better mobile experience.

The casino accepts players from Norway.
Casinoen aksepterer spillere fra Norge.
Offers a wide selection of games.
Tilbyr et bredt utvalg av spill.
The customer service team is friendly and helpful.
Kundeserviceteamet er vennlig og hjelpsomt.

The website tends to be a bit slow on smartphones.
Nettstedet har en tendens til å være litt tregt på smarttelefoner.

jessicaperez3379

Bronze

United States

• 1 year ago

I really liked the customer support line. You can actually talk to a real person

All lot of different sports to choice from

I don’t know yet

oprastogi42bet

Bronze

India

• 1 year ago

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

As an avid gamer, I’ve tried several gaming platforms over the years, but this one truly stands out! From its intuitive interface to its vast library of games, everything about this platform feels designed with the gamer in mind.

Annaslot

Bronze

Germany

• 1 year ago

This casino will be one of the main casinos only because it’s so large so I know it’s relatively safe. Here is a casino where I can win 30,000 and not get worried of my account being blocked. That being said there are much better options for this safety.

Very large casino
Platform works fast
Nice support

Very plain
Not engaging
Mediocre promotions

Jhowr126

Bronze

Canada

• 1 year ago

I really liked this casino, it has a very good selection of games. The support is good and pleasant to answer questions. The design is very elegant and easy to navigate.

Very good selection of games, quick response from customer service, works well technically, clear structure, good bonus program and fair bonus conditions. I highly recommend it.

Ceejhay

Bronze

India

• 1 year ago

My experince with this casino platform is great, the transaction for deposit and withdrawals are smooth, the games are excellent and the customer team responds quickly to inquiries.

thomas45

Bronze

Malta

• 1 year ago

One of the best casinos I have played at. KYC verification was quick, within 2 days and after that withdrawals takes 1-4 hours to process normally. But its still very quick.

Excellent Game selection and providers

Bet365, I am impressed.

Withdrawals are very fast
Great reputation
Big Casino
Recognition
Games, free spins and bonuses
Big game selection
Fast KYC process

Not that i can think of, except maybe to implement a mobile app for better responsiveness.

barbake85

Bronze

Spain

• 1 year ago

I signed up for playing and I could not even passed ID verification, when I tried to contact support they are ignoring me and giving no explanation why my account was blocked.

they blocked my account

blocked my account for no reason

streetbasketball

Silver

Slovenia

• 1 year ago

Everything was good here , games , offer, deposit , withdrawal. They respected every rule . Only i had to wait some time to receive letter over post for verification. They are reliable if you ask me. Professionals.

Good games
Trustworthy
Fast payments
Good Service support
Great design

waqaraamir518

Bronze

India

• 1 year ago

I recently explored the website and was highly impressed! The interface is sleek and easy to navigate. The diverse game selection, including slots and live casino options, is fantastic. The site is fast and runs smoothly, which made my experience enjoyable. I appreciate the detailed game descriptions and accessible customer support. I highly recommend it for a superb online casino experience!

Awesome design, good tournament

Jakobsweden

Bronze

Sweden

• 1 year ago

Very professional casino. It is noticeable that it is one of the biggest players on the market - very good range, fast support and the website is technically very well built.

Fast support
Snabb support
Relatively simple verification
Relativt enkel verifiering
Good selection
Bra utbud

Less choice in some countries when it comes to sports betting
Mindre utbud i vissa länder när det kommer till sportbetting

Hotlips49

Bronze

South Africa

• 2 years ago

If you made money in the free tournament do you payout?anyway nice being onbord colorful i like good job guy keep it going brilliant staff

Good casino colorful nice to play keep it going

I don't think you pay out on free tournament game or do you?

Safety Index explained

Safety Index of bet365 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of bet365 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about bet365 Casino and related casinos

(119)

119All0Opened42Unresolved13Resolved64Rejected

Complaints directly about bet365 Casino

Our verdict Other

Player's account has been closed without justification.

The player from Greece filed a complaint against bet365 for wrongful account termination within 5 hours of registration, coinciding with an active Bonus Buy round. He alleged suppression of technical data and financial coercion, claiming that his National ID was rejected, which forced him to spend €80 on a biometric passport to access his funds. Multiple regulatory authorities investigated the case. We were unable to proceed with the complaint as the request for raw game logs and outcome recalculation fell outside our mediation scope, and only the game provider could verify such data. The casino refunded the Bonus Buy cost, credited winnings from completed spins, and provided additional goodwill compensation, which aligned with industry standards for interrupted gameplay. The complaint was therefore rejected, and the player was advised to continue with regulatory authorities for further investigation.

Read moreRead less

Closed Submitted: 03 Apr 2026

Disputed amount: ??

Our verdict Player stopped responding

Player's winnings are being withheld.

The player from Argentina faced an issue with the casino as the cashier refused to pay her the prize she won on January 6th. The player reported a delayed withdrawal and a lack of communication from the casino. Despite multiple attempts to engage with her and requests for documentation, the player did not respond to the Complaints Team’s inquiries. Consequently, the complaint was closed due to non-response, but the player could reopen it in the future if she chose to resume communication.

Read moreRead less

Closed Submitted: 27 Jan 2026

Disputed amount: $540,000 ARS

Our verdict Player stopped responding

Player's refund is delayed due to account closure.

The player from Bulgaria faced issues receiving a refund due to his closed account, with the casino claiming the bank did not accept the amount. However, his bank confirmed that they had not received any funds. The complaint was closed due to the player's lack of response to requests for further information. The Complaints Team was unable to proceed with further investigation or provide solutions at that time. The player could reopen the complaint if he chose to resume communication.

Read moreRead less

Closed Submitted: 02 Jan 2026

Disputed amount: 100 лв

Our verdict Case closed

Player's withdrawal is delayed and account access is restricted.

The player from Finland alleged unfair practices by Bet365 after making two larger deposits, which led to a partial account suspension and the removal of the Skrill withdrawal option. Despite assurances from support that his Skrill account was not linked to another Bet365 account, he remained unable to withdraw his winnings of 2024€. The issue was resolved after the player confirmed that his account was fully verified and that he had been informed of alternative withdrawal methods, which he could not use. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.

Read moreRead less

Resolved Submitted: 03 Dec 2025

Disputed amount: €2,024

Our verdict Player stopped responding

Player has account issues.

The player from Spain expressed a concern regarding his account at the casino, emphasizing that the issue was not about money but about dignity. The Complaints Team attempted to assist by requesting more information and extending the response time by seven days. However, due to a lack of communication from the player, the complaint was closed..

Read moreRead less

Closed Submitted: 22 Oct 2025

Disputed amount: €40

Our verdict Insufficient evidence from player

Player’s account has been closed amid withdrawal issues.

The player from New Zealand reported experiencing frequent glitches while playing slots, which affected game performance and prevented bonus features from being awarded. Despite submitting evidence of these issues, including screen recordings, his account was closed by multiple casinos, and he was told that his large winnings were not real money due to bonus conditions. He expressed concern over the fairness and randomness of gaming software. The Complaints Team acknowledged the player's concerns but stated that the provided evidence was insufficient for further action, leading to the rejection of the complaint.

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Closed Submitted: 06 Oct 2025

Disputed amount: NZ$1,000

Our verdict No reaction policy

Player's withdrawal is delayed.

The player from Peru had not received her withdrawal from June 19, and Bet365 had insisted that the provided proof of payment was invalid according to her bank. She needed a proper payment voucher to follow up on the issue with the casino. The Complaints Team had closed her complaint as "unresolved" due to the casino's No Reaction Policy, which had resulted in multiple complaints being ignored. Despite attempts to mediate, the casino had shown no willingness to cooperate, leading to a recommendation for players to avoid Bet365 Casino in the future.

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Unresolved Submitted: 25 Jun 2025

Disputed amount: 2,555 S/.

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from Peru had not received their requested withdrawal of 2580 soles, which had been initiated on June 19th. They were informed by Bet365 that the payment had been processed, but their bank did not show any record of the amount. The player requested an original payment voucher from the payment provider to verify the transaction. The complaint was rejected due to the player's lack of response to the team's messages, which prevented further investigation into the issue.

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Closed Submitted: 25 Jun 2025

Disputed amount: 2,580 S/.

Our verdict No reaction policy

Player's account has been closed.

The player from Bangladesh faced issues with withdrawing his funds after the casino announced the closure of all accounts in Bangladesh. Despite having provided his bank account number for two months, he had not received his money and was repeatedly told it would take one to five days while enduring ongoing harassment. The Complaints Team was unable to resolve the issue due to the casino's lack of cooperation, as indicated by multiple closed cases under a "No Reaction Policy." The player was advised to pursue the casino's formal complaints process and to contact regulatory authorities for further assistance.

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Unresolved Submitted: 01 Jun 2025

Disputed amount: 7,303 INR

Our verdict No reaction

Player's account is closed and funds are withheld.

The player from Ontario disputed the suspension of his Bet365 account and the withholding of his $1,400 CAD deposit. He requested a full explanation for the account ban, immediate access to his funds, and clarification on the decision's finality. Despite his efforts to communicate with Bet365, the casino did not engage with the complaint or provide justification for the account actions. The Complaints Team recommended that he contact the casino's licensing authority for further assistance.

Read moreRead less

Unresolved Submitted: 01 Jun 2025

Disputed amount: C$1,400

Show more complaints (+10)

Discussion