Bet365 Casino - Verification delay leads to blocked player account.

Hello, I made the mistake of depositing 500 without verifying my account, which I wagered and won a total of 2650. I sent my documents and was asked to upload again another proof of residence, but then my account was blocked. It's been 10 days and I'm still waiting because they say they haven't reviewed my residential verification document yet.

Hello gmauli91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear gmauli91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.