Bet365 Casino - Withdrawal of player's winnings has been delayed.

My withdrawals always remained fast and the last 6 have taken time but this last one has been going on for a long time and they are treating me badly, it is true and the money does not reach me nor can I cancel the withdrawal and I think it is not worth why one makes the transfer and It is reflected immediately there, there is no problem and more than on its page it says that by transfer it is 1@3 days

Dear Adrianapatricia1326,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The truth is that I am less convinced by your response

Dear Adrianapatricia1326,

Have you received your withdrawal from the casino yet?

No I have not received anything and the time that the casino said of 10 business days has already passed and they tell me nothing to check with my bank if the resources are not there yet to be assigned but my bank already told me that there is nothing to prove and the casino answers we are checking but there is no real solution

What happened casino guru if you can help me or not? The term of (10) business days that the casino said was the maximum has already expired and they do not give me a solution and my money is dancing there, it is not much but if it is two thousand pesos and even so it was one hundred the casino did not comply

Well, the 14 days that you mentioned have already expired since from May 25 I requested the withdrawal of my money earned with real money, no bonuses, no nothing like that and it is time that they have not even deposited me and they don't even answer my email anymore, can you help me or not?

Thank you for your reply, Adrianapatricia1326. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Adrianapatricia1326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.