The player's deposit was not refunded after her account got closed. The complaint was resolved as the player received her refund.
bet365 Casino GR - The player's deposit was not refunded.
Amount: €10
bet365 Casino GR
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening I had opened an account on 6/5/2022 in the company bet365 depositing the amount of 10 euros and presenting all the documents that were requested and accepted and entered into my account I found that I could not play anywhere I decided to withdraw my money and I could not do that either I communicated via chat and email too many times without solving my problem at some point they sent me an email telling me that my account is closed forever and I contacted them to withdraw my money I contacted together They told me that they would call me to give me some information that they would ask me which phone call would never be made. I contacted them again via chat and waiting for them to answer, they took me offline without telling me anything. days without being solved my problem is not about money but about unacceptable behavior towards a customer say what can i do thank you
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Public
Public
2 years ago
Hello Αγγελικη,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino GR. Please allow me to ask you a few more question before we would move forward.
Could you please advise why was your account blocked? Were you self excluded in an other casino before? When exactly did they close your account? What did the casino respond to you about the refund of your money?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good evening thank you for the interest, finally yesterday after 20 days they put the money in my account what I mean is I had put a small amount are other players who do the same for bigger how much they have to put some fines and not They do whatever they want, of course we live in Greece and we all know what happens, thank you again
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Public
Public
2 years ago
Translation
Regarding the question why they closed my account I had opened an account in the same company before and because I had made some complaints about the Casino they closed my account after a long time I re-opened an account in the same company and from the first day they did the same to me without even having time to play anywhere for this I wrote to you in the previous message that they behave unacceptably to their customers and do what they want
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