bet365 Casino - Player’s winnings haven’t been validated.

So I play on virtual dogs called Greyhounds on 26.11.2021, then I bet on a game with number TX7909722561W - at their discretion

I bet the first 3 dogs will be under number 1,2,3 independence what order and 5 BGN for number 1 for 60 BGN, number 1 led in the end ahead of number 2

The dogs finished 2-1-3 and I had to take. 900 leva but bet365 decided otherwise. It happens the following I write to sports they said to wait for an email I get the following email-

Hello Radostina,

Reference number: TX7909722561W

We will contact you regarding your bet with the reference number mentioned above. We can inform you that the result for this market has already been confirmed.

Please note that the results for 21.53 Goldenhill Park 26/11/2021 are as follows:

Pos. Selection Coefficient. Res.

1 2. Powered by Milk 10.00 Winning

2 5. Capital Venture 5.50 Made - 2

3 6. Dog of War 3.75 Made - 3

You only knew selection 2. Powered by Milk, which is in first place, with the other two in the winning places.

Therefore, the above bet was settled as a loser.

Please note that you can check the results of your bets yourself. The Results service can be viewed through the Sports Results menu at the bottom of our website.

Thank you for your patience and we ask you to accept our apologies for the inconvenience.

With respect,

Peter

The bet365 team

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So I check the results on the site and find that they send me by email different dogs, what is the result on the site is:

21.53 Goldenhill Park

26 Nov 2021

Pos

Selection

Odds

Result

1

4. Happy Chap

2.25

Won

2

5. Mr. E

4.50

Placed - 2nd

3

6. Capital Venture

8.00

Placed - 3rd

-

3. Princess Cassie

10.00

-

2. Sling Shot

10.00

-

1. Squishy Fish

12.00

----------------------

These are my dogs but they didn't end up like that! I am not crazy. I saw everything, number 1 was leading by 12 odds and I said well, BGN 60. In the end, number 1 was passed by number 2 and they finished 2-1-3 and I had to win BGN 900, but on the site the result is 4-5-6, isn't it !?

4 times they are told that they are wrong, they don't pay attention to me and they even gave me BGN 7 out of "good will", I have a witness who was sitting next to me when I bet the match. They said that they could not provide a video recording of the game, but I think they may have even replaced it and I don't have a screenshot of how they ended up, but I have a witness, and they are issued with these wrong results and different names of horses !!!! Help

Dear Radibb,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to virtual sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Radibb,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Thank you very much, Radibb, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.