bet365 Casino NL - Player’s account has been blocked.

Hello,

my account is blocked and i cant withdraw my balance. In the notification pop up is writed that my account is suspended (no reason received) and withdraw your balance. When j wanna withdrawal my balance is said this section is blocked for me.

Dear Andnandagn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account is 1 year registered and when i won 700€ they closed it for no reason and on live chat they cant say why

i always got paid out. And there was no bonuses i had. It is sport

Hello?

Thank you very much, Andnandagn, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

Thank you for your understanding.