The player from Italy had received a message from Bet365 imposing betting restrictions and disabling the Cash Out feature without explanation. The player attempted to get a reason through chat and email but received no response. She wanted to understand the reason for these limitations. We were unable to assist as the issue pertained to sports betting, which was outside our scope. Alternative websites for assistance were provided via email.
bet365 Casino IT - Player's account is restricted.
Amount: ??
bet365 Casino IT
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
bet365 Casino IT has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Good evening,
Unfortunately, yesterday I received the following message from Bet365:
"Following the review of your account by our trading department, we regret to inform you that while our online services will remain available to you, restrictions will be applied to your future bets, and you will no longer be able to use the Cash Out feature.
Should you wish to continue using our services, you will no longer be able to take advantage of certain offers in the Sports section."
I asked for a valid reason for what happened, but the Chat operator was unable to give me an answer. I then tried sending an email but did not receive a response.
From my side, I do not believe I have committed any infraction, but if I did, I would like to know what I did and if there's a way to remedy it.
As it stands now, my account is unusable.
Automatic translation:
Public
Public
5 months ago
Dear nikolas21,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet365 Casino IT.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly your account was restricted?
- Could you please share how much is your current real money balance in the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Good morning Thomas,
Unfortunately I don't know where to view this detail in the account, but I have been a Bet365 user for several years now and my account was limited on Thursday 27 June 2024.
at the moment my current balance amounts to €560 accumulated only with sports bets.
yes, I also took advantage of bonuses over time to reach my balance.
Automatic translation:
Public
Public
5 months ago
Thank you for your reply, nikolas21. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your gaming activity is only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
Public
Public
5 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
