HomeComplaintsBet365 Casino GR - Player’s account has been closed.

Bet365 Casino GR - Player’s account has been closed.

Amount: ??

Bet365 Casino GR
Safety Index:Very high
Submitted: 29 Jan 2021 | Case closed : 15 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Greece had his account closed without any explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

they closed my account without telling me the reason

Automatic translation:
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3 years ago

Dear Konstantinos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We accept situations like this only when there weren’t any winnings confiscated by the casino.

Your disputed amount is €0. Could you please indicate whether there was any money in your account when the casino closed it?

Looking forward to hearing from you.

Best regards,

Kristina

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Public
3 years ago

Dear konstantinos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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