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they closed my account without telling me the reason

μου εκλεισαν τον λογαριασμο χωρις να μου πουνε τον λογο

Dear Konstantinos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We accept situations like this only when there weren’t any winnings confiscated by the casino.

Your disputed amount is €0. Could you please indicate whether there was any money in your account when the casino closed it?

Looking forward to hearing from you.

Best regards,

Kristina

Dear konstantinos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.